I ordered a red rose bouquet from ferns petals online app for my in laws with a message note.
Considering its covid situation, i raised a pre query to understand the status of my order. Representatives assured me that they will deliver the correct product with the note on time.
When the product was delivered, it was stale roses and far different from online pictures. Also they didnt deliver the note.
On top of it they charged 300 rs extra for remote location delivery. They charged me 1100 for these stale18 roses delivery.
When i raised the query
1. They have given wrong contact numbers in their application & numbers are out of service.
2.They are not responding to mails & closing the queries without any proper update.
They have literally harassed me emotionally & now mentally too.
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