[Resolved] Ferns N Petals — Sub order: [protected] - I have ordered an item which was scheduled to be delivered on 18th Feb, 2021. Not delivered yet, payment m | |||
Order ID[protected] Sub order ID - [protected] I have ordered a personalized cushion which was scheduled to be delivered on 18th February, 2021. Payment already made, but it is over 3 days and the product is still not delivered. I have raised query tickets a number of times, and the agency has closed it stating that the consignee is not available. Alternate number of the person at location is also given but they are not reaching us out and not delivering the product. Please expedite the issue for resolution and deliver the item ASAP. Was this information helpful? | |||
Mar 2, 2021 Complaint marked as Resolved Item delivered 10 days after the scheduled delivery date. Thanks for the help. Ferns N Petals customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Attaching their ticket conversation screenshot. Please do not resolve the ticket unless the product is delivered. They are still deliberately closing the ticket stating consignee was not available. This is unexpected behaviour.
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Reply
It is over 7 working days of the scheduled date of delivery and the item has not been delivered yet. They have taken full payment and not delivering the product. Please escalate the issue.
They are not even giving me the correct date for delivery now and closing problem tickets at their end.
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They are not even giving me the correct date for delivery now and closing problem tickets at their end.
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