[Resolved]  Ferns N Petals — Unable to redeem a gift voucher which was provided to me as a refund from previous order

One of the items from my order: 16155385 was not delivered on time. After I raised a complaint on this forum, Ferns N Petals arranged for a gift voucher of 649/- as a refund.

The gift voucher has an expiry of Dec, 2020 & I have been constantly trying to use it on my orders. However, every time I face an error saying that the voucher is not applicable on my order. There is no information available on how I can use this voucher.

I have been messaging their Facebook page & raising tickets (id:[protected], but to no avail. I always get a standard response with no action in the end. When I called their customer care, I was told that another team will look into this, but there was no luck there either.

Please look into this. Either an 'actual' refund or the ability to use it 'actually' on an order will work.