Ferns N Petals — undelivered gift

Website:FNP.com

I ordered from ferns n petals.. A potted plant with laughing buddhas.. Order no is 8064628.. Which was to be delivered to my fiancè today.. I. E.8th dec.. But he got a msg yesterday itself that the order could not be delivered due to address issue.. Why am i not being communicated about anything.. Since the order was placed by me.. And also what's the procedure to get refund now??
My order no is 8064628.. It was to delivered in pali, rajasthan
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I had placed an order (Order no 8208764) . on 10 th dec 2018 for a plant to delivered in Hyderabad on 12 th dec 2018 . It was not delivered and there is no communication from ferns n petals in this respect .

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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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