Ferns N Petals — Unethical Business Practices

Issue: Placed a cake order on Jan19th which is scheduled to deliver by jan20th to surprise my friend in Bangalore on his Birthday. My friend was on vacation and couldn't receive the order and requested the delivery person to redeliver it on Monday for which the delivery person had no objection. Till now the order has not been delivered and none of the staff from Ferns N Petals tried to approach me on this. So, I have called them to enquire regarding this and I learnt that my money will not be refunded and If at all I want to the delivery I have to pay additional 500 rupees.

First of all I was not aware of these policies and if they have informed me at the time of delivery, I would have chosen to return the product and ask for refund.

I feel this is unfair and my money has to be refunded by all means.