Ferns N Petals — Wrong order (OR[protected] delivered

Address:

New Delhi, Delhi

These people are totally out of their minds. I was supposed to receive Happy Hugs Regular Teddy along with 3 Chocolates and a Greeting card (Find the attached image) that I ordered for my wife. But the product that I received is a heart shaped teddy (Find the attached image). No chocolates no Card. When I registered a complaint with their customer support, they replied:"Thank you for contacting Ferns N Petals.This is in reference to your order number:- OR[protected]. We apologize for the inconvenience caused to you in this regard. We would like to inform you that our quality department has checked the snapshot of the delivered product and confirmed that the delivered flowers were fresh and exactly same as ordered." I never ordered or received any flowers but just look at their reply. I mean these people don't even bother reading the mails and just copy paste the reply to the people who post complaints. On top of this, these people don't have the courtesy to call back. Please take necessary action against such companies running scams, cheating consumers and then not even listening to the complaints.