Ferns N Petals — Wrong product delivered and misbehaviour of delivery boy

I have received the wrong product. I have ordered a bamboo plant my order number is 19134932. but they delivered a very clumsy money plant even without pot. Which is not value for money. Fern and petals is a reputed company it is highly unexpected.
The behaviour of delivery was so shady and intimidating. He didn't talk properly on call. It should be delivered between 8 am to 3 pm ..but he came at 7 in the evening. It was my first order from fern and petals and it is very disappointing.
I want my refund and want you to look into this matter.
I have attached a photo of the product that we have received. Please look into this matter and I expect a quick response