Ferns N Petals — Wrong product delivery

I have ordered a truffle cake for my birthday. My delivery slot was 3pm to 6 pm. Firstly they changed my slot to 9pm. Then also they didn't deliver it. I called customer care two times. Then my order got out for delivery.

Then when i received the cake, it was a different cake. Which is from some other bakery " Daily dose sony bakery ". Mine was of 550 price and the one i received was very cheap, 200-250 in price. Cake was in a very bad condition. Handwritten note was there, which was supposed to be printed. Name written on cake was spoiled, cake was melted. Waste of money and they spoiled my whole day too.

i want my whole money back.