First Flight Couriers — first flight courier not delivered my pan card shipment since 19th april. shipment is there in bae sarjapur branch since 19th apr 2018

Address:	560035
Website:	panind.com, www.firstflight.net

Hi team,

My awb no. Is b903z3836055. This shipment is there at bae sarjapur branch since 19th april 2018. Today its 25th 10pm in the night but it has never been tried for delivery yet. I called at their customer care service centre but no one picks up always number busy or invalid. Even then the delivery has not been done not even tried. When i emailed their customer care service multiple times, they assured me that it will get delivered on 25th april, but its 10pm now i am writing this complaint, still no delivery happened.
I have written several emails to [protected]@panind.com, [protected]@gmail.com,
[protected]@firstflight.net, baecsd but they are not getting proper attention.

Its a pan card delivery and a sensitive government document which is being mistreated by all parties involved above. I think the home ministry and prime minister should be informed about such scams happening in the name of critical documents and action taken against all parties involved to not repeat such incidents.

Please look into this matter asap.