First Flight Couriers — original document

I have courier one very important document from gorakhpur, uttar pradesh on 25july 18 to baragad, bhopal but it still not reached. They have charged 380rs. I have to submit my document on 30july before 12:00 o'clock any how. Its very very urgent. While calling customer care number it's not getting pickup.
Consignment no j991p0338703
And on status its showing pending since 25 july, origin and destination both are same gorakhpur.