Flaberry — Not refunding money to original payment method

Address:Delhi
Website:www.flaberry.com

I ordered flowers, the accepted and confirmed the order.
The day before delivery they mailed that it isn't possible to deliver flowers and they cake deliver cake by paying 299 extra. i refused and asked refund.
They redunded back in Flaberry cash (their own wallet), I also had a live chat with customer support, she said she has raised complaint to payments team. I am following up daily and no on is responding on refund to original payment method. their page says it can refunded after raising ticket which is already done.
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    Delhi
    India
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