[Resolved] Flipcart — wrong parcel delivered

Sunitahajela

from Pune, Maharashtra

Address:

403711

Very irresponsible behaviour of team flipcart. Called them 3 times to take back the wrong parcel delivered to me. Never ordered it from my account, nor any near or dear ones did it for me. I provided them with parcel id and suggested they track the account from which this order originated. They did not comply.. I have paid the price for the mess up which flipcart did by mixing up addresses. Not ready to take up accountability. No wonder they are loosing customers to amazon.
Parcel id-od[protected]

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Oct 26, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Sunitahajela Instead of identifying the issue, each time i called i was given gyan as to how I shouldn’t have accepted the parcel and why didn’t i read what was on parcel. I told them it was accepted by my mother in law who cannot read English. Moreover, she thought it was something that one of the family members had ordered. I come home only by 9pm. So will Flipcart arrange for a delivery at that odd an hour?? Instead of finger pointing, they could do well to acknowledge the mistake and try to rectify it

Verified Support

Sep 25, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 25, 2018

Flipkart Customer Care's response We had interacted with the customer apologized for the inconvenience, created return request for refund hence closing the case.