Flipkart — 265 liter Whirlpool refrigerator replacement

I purchased 265 liter Whirlpool refrigerator at the price of 21740 rupees from flipkart on 2nd October and the product was delivered on 4th October. When delivered, it was partially unboxed by delivery boy (bottom thermocol was not removed) and there was a dent on body which was not noticed. Next day on 5th October the same was noticed by wirpool engineer when he is there for demo. Same day the replacement complaint is raised to fliokart to replace the same but it's not been resolved after 2 escalation. It's been already 8 days after product delivered. Please help us get the right product.