[Resolved] Flipkart — 32GB SD card of SAmsung make | |||||
Dear Sir, This is bring to your kind notice that I have purchased Samsung Micro SDHC 32 GB Class 6 from Flipkart against order ID: OD[protected] & Tax Invoice # DEL[protected] dtd. 16-Nov-2014. Now this card is not supporting . I have contacted flipkart representative over their customer care no.[protected] and they shown their inability to help in this matter and simply asked me to contact Samsung. Again I have contacted one of the outlet shop of Samsung located in Sec-57 ( Bestech MAll) and they told to visit service centre for further enquiry whether it will be replaced or not? It is very difficult to visit Samsung service centre as it work from 11am to 6 pm only. Also SAmsung should make certain arrangement that customer can submit their products at any of their outlet for replacement or repairing . Please help me in this regard for replacement of SD card. REGARDS:- KAMLESH CHANDRA JHA MOBILE NO:- +91- [protected]/ [protected] GURGAON | Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Oct 23, 2015 Flipkart Customer Care's response Spoke to customer and informed him to visit service center and as we cannot do much in this case as product has crossed post replacement policy.Hence closing the case.
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Then I call on[protected] in front of Mr. SAmbit Rout, where Ms. Sikha has picked the phone and after all the explanation she told me to visit another Samsung Service centre ( Balaji Solutions Pvt. Ltd. ) located in Nehru Place, New Delhi as this matter will be resolved from there only . She also provided me contact details of Neha Rani ([protected]) to get further confirmation of visiting hours.
When I contacted Ms. Neha RAni she told me that you can visit Mon - Fri from 11 am to 5 PM. As I have purchased this card on 16-Nov-2014, visit immediately to get the benefit.
It is next to impossible to visit Nehru Place samsung service centre on the working days for limited period as I have to take leave for full day and extra fuel charges incurred which is equivalent to memory card cost. I have already spend so much time for contacting Customer care of Flip kart & Samsung, visiting to Samsung service centre and writing mail and picking the phone of flip kart too.
Now my question from Flipkart and Samsung are as under.
Shall I purchased the memory card just to wonder (in case of default) one service centre to another for its replacement. Either samsung or flipkart should make certain arrangement to replace the card with minimum delivery charges as they are delivering the products in case of new purchase.
Flip kart can't raise their hand after selling the products and simply pass the buck to other agency.
SAmsung service centre should also be located in Gurgaon so that customer can easily approach them.
With minimum service centre working hours ( 11am to 5 pm) and working days from Mon - Fri it seems that SAmsung is not interested to attend the customer problem as it is far away and also customer (especially office goers) can't approach them.
I need replacement of memory card without further visiting to any service centre. If minimum delivery charges has to be paid for that I am ready.
Wit Best Regards
KAmlesh Ch Jha