[Resolved] Flipkart — About a product seagate plus slim 1 tb wired external hard disk drive

Basha8187

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560076
Website:	www.flipkart.com

Hi team,

I will be really thankful to you if you can sort out this problem.

1) i purchased a seagate plus slim 1 tb wired external hard disk drive in flipkart website on date[protected]. It got delivered to me on time that is on date[protected].

My flip kart account details.

Email id: [protected]@gmail.com

Phone number: [protected].

Issue: when i purchased this product it worked well, i have uploaded all my personal data in that and kept it aside. After few days right exactly on date[protected] days gap), i got some work with that data and i have taken hard drive and tried to insert in my pc.

"pc is not detecting the hard drive and the light on the hard drive is not blinking"

"tried in all other pc's/desktop which i hold same issue persist"

My question: flipkart people are making customers fools by putting some sales and selling faltu products.

How come a brand new failed within 15 days, i have used it only for 3 days (To upload data and to whether the data exists or not.

When i called flip kart customer service this is what they said... Contact service center because 10 days replacement policy passed.

I said boss this brand new product how come it happen like that. That means you are selling worst products which works
Till replacement/return period... They said sorry sir we can't help out with this issue.

I don't know where the service center is... It might be to far my place and cannot afford time/money for this issue.

Finally, i even tried contacting service center... They are not helpful at all.& it is 30 km away from my place..

Even flipkart customer service manager also did not try to help me out, they are simply disconnecting calls in b/w call...

Also, i want to complaint on the segate company. How come a product failed to work in 15 days.. They are building up worst/defective products

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Jun 5, 2017

Complaint marked as Resolved

After raising this complaining, I have been contacted by some fraudulent companies asking for card details and those people are trying to do huge transaction using my card details.. Please kindly take action on them...Receiving fraud calls

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jun 21, 2017

Flipkart Customer Care's response Our team is unable to find any Order details. We request you to contact our customer support team in our toll free number :[protected] with registered mobile number.

Verified Support

Jun 24, 2017

Flipkart Customer Care's response We had interacted with the customer was saying that he order for the hard disk and he is unable to work as he transfer his data and now it is not working in laptop so want to return it so informed him as per policy period as he was saying that he want replacement from flipkart so told him beyond policy can't be go and you need to visit ASC as it have warranty of 3 Years Domestic Warranty/...he was saying that he not know where the service center for the same and also have then it is very far from the place so you no need to worry as we will provided you the details which will be nearest to you ...but he was saying that he already checked with service center but not got the same. As the sellers replacement policy is over we had to deny the request for return, however customer can claim the warranty at ASC.