Flipkart — about wrong and damaged product even after complaining several times

manideep219

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana, 500089

I have booked v guard stabiliser through flipkart but they have delivered the product after 20 days and that too wrong product.
Flipkart did intentionally did this and they want to use the customer amount for their business for some days.
So I complained to the flipkart customer care to replace the product so first they denied so i argued with them to replace the product.So finally they accepted and send for the replacement.
Today 29 Oct 2019 received the damaged product.
So i complained them for why did you send the damaged product they are finally replied with careless answers.
Please see the attched inages for order id and wrong product and damaged product image

+7 photos

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing about your V-Guard MiniCrystal Electronic Voltage Stabilizer with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 1421 has been completed on 30 Oct 19 and will be reflecting on your credit card by 11 Nov 19. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Nov 03, 2019

Updated by manideep219 1- Order ID - OD[protected]
2 -Order ID - OD[protected]
3- Order ID - OD[protected]
4 -Order ID - OD[protected]
I have booked 4 products from Flipkart and all received with damaged products.I don't know why Flipkart is doing this way.i heard Flipkart is in downfall now. These type of issues may be reason for that.
So I called to the customer service for the issues and they are saying that it was the happened by logistics and they are ready for refund for the same.
Can Flipkart think refund is the solution for this . See customers book the products for their need not for time pass they have some commitments with the booked products.
We can accept the mistakes for once not all the time.
I can say that Flipkart is doing intentionally these mistakes because they are accepted the products with fake images and they wantedly send the products after too many days so they can keep the money with them for their business needs because now the Flipkart position is not so good as I heard from the social networks.
So Flipkart is looting the people by creating the fake products and using the customers money for their usage.
If Flipkart is really concern about the customers why they don't provide the replacement.
Because I booked those products because I can those products with less price at the same time Amazon has the sale ..if I know before about Flipkart I can book it Amazon right?
Now I can get the products with less price will Flipkart provide again the products with booked price.
I requested to provide the replacement not the refund.
They denied for this.

Now I am exhausted with Flipkart team. I want the compensation for their repitative mistakes