[Resolved] Flipkart — account access blocked

8parminder

from Gurgaon, Haryana

Address:

Amritsar, Punjab

Hi i m regular customer of this site flipkart, but recently i was out of station and on my behalf someone received all my parcels on the way. When i came back i found that few were not fit to me and few they sent wrong either in color or size so i have to return whole brand of it but then flipkart blocked my account by saying that i can't return all of them and blocked my account without my knowledge. When i complained 14 march 2019 then afterward continuously increasing my deadline, finally on 17 march 2019 then mailed
Hello,

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Asfeen taj
Flipkart customer support
What kind of customer friendly/ protection policy is it, where is there promise of 30days easy return, don't i have the right to return my product even if they are more in number.. Flipkart has right only not to further sell me anything, but they don't have right to breach their contact of taking there product back with 30 days policy. Very bad unprofessional behavior. Plz authority in charge, i plead for the justice, i want to return my product and there due date is closing very soon, but i can't access my account as they are not allowing me, keeping them with me is useless. As few of them are not even what i ordered. That's completely rude, waste of precious hard earned money, and time. This gives me mental agony as the are harssing me by there one side policy. Please help me asap
Thanks in advance
Parminder

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Apr 21, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Mar 18, 2019

Updated by 8parminder ----On 14 March I called then that I can't access my account from 80545***** they said they escalate this, done nothing then called twice on 15 March they say they looking into it be patient and wait till 9 pm, then again I called on 16 twice in morning and evening they said same wait till 9 PM, .
Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 16 Mar, 9:00 PM.

Thanks,
Flipkart Customer Support
--- On 17 they mailed me this.
Hello,

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history.This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
ASFEEN TAJ
Flipkart Customer Support

---- I have few products there return policy date was 15 March 2019 which I couldn't return as they blocked my account and taken my right away of 30 days easy return.similary few products have there date till 18 and so on, but they intentionally are doing it so that I can't return my products, what all they can do if they feel that I m returning more is stop letting me purchase further but how can you stop me from returning already purchased products.in your policy it isn't mentioned that one can return only this much or not more than this. If I m not satisfied, I can return as much as I purchased. When while buying huge number of products, you never applauded me then why when I m returning, you started punishing me.When you put a policy across it shouldnot be biased, it should be mutual. You can block someone from further purchase, but how can you retrospectively enforce it on 30 days return policy by taking my right away of 30 day return that I can enforce on each product separately till it ends, if you do so then you are breaching 30 days return policy by blocking my account that's too without my knowledge and prior notice.When while opening my account you needed my consent then why when came the turn of blocking, you became the king. No authority in country will support you on this biased behavior, you are illegally manipulating you terms and conditions that you can't prove in any court of law as it only talk about you and you, it's you who made them, implement them, manipulate them.

Verified Support

Mar 18, 2019

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

Mar 18, 2019

Updated by 8parminder My account details are
Email I'd [protected]@gmail.com
Mobile no.[protected]

Mar 19, 2019

Updated by 8parminder I have already given you my account details as you earlier asked for it. Mrs Sohail Ahmed said he will look into matter and then call me yesterday but no one called, mailed or responded, you guys are really implementing you so called 100 % customer dissatisfaction policy.