[Resolved]  Flipkart — account blacklisted but refund not credited

Address:

Bangalore, Karnataka, 560102

I order a Lenovo laptop from Flipkart on 24th December which costed around Rs.28, 990. So, I decided to pay the amount partially by credit card and partially by Flipkart gift card where the amount is stored in the Flipkart's wallet as liquid money. The order (Order No: OD[protected] got confirmed with payments by both means, but the order got canceled on the next day. I was refunded my money back immediately.

I again tried to order the same product twice, still the same issue was faced and I was notified that the order will get canceled after getting confirmed.

On 25th December, I placed the last order for the same product with the order number :OD[protected], the order was confirmed, but got canceled on the same day. As, the payment was done partially from the credit card (Rs.1674) and remaining amount by Flipkart's gift card (Rs.27, 306). The refund of the payment from credit card has been done, also the refund has been made to the Flipkart wallet as my gift card. But, my concern is that, Flipkart has blacklisted my account, giving the reason that I have been cancelling the previous orders and high number of returns.

My only concern is that I want back the wallet money as my gift card code, so that I can use it from any other account, as that money was added on 24th December, not before that. The only reply I am getting from Flipkart, is that they can't return my money and on sending a lot of request email for my refund, I am only getting the response that my account is blocked for high number of returns which is definitely not true.

Please look into this matter with utmost concern.