[Resolved]  Flipkart — air conditioner order id: od[protected]

Address:	600071
Website:	Flipkart

My order id: od[protected].
Invoice number # fabcei[protected]

I made a purchase of micromax 1.5 ton 5 star split ac – white through flipkart.com on 25-09-17 and the same is not working from the day the ac was installed.

I work in bangalore and my aged parents stay in chennai and this ac was purchased for them. The technicians visited my home totally 3 times. First time was installation and the remaining 2 times was after my escalation of ac not working. When the technician visited my place firt time after the installation, he said that the gas in ac is zero percentage because of which the ac was not working. Hence, he refilled the gas confirming that it will be working good... But, again when i went to chennai during the following weekend, i checked and the ac was not working. So, again i called the flipkart customer care and they assured sending the technician within 48 hours as usual. But the technician came almost after 10 days later of my complaint was made and scheduled the tech visit basis my availability. This time the technician had completely opened the ac inner unit and the outer unit and checked with soap water to identify where is the leakage. Later the technician has confirmed that the ac has a manufacturing defect because of which the ac is not getting cold and the gas is getting leaked.

So, the technician said that now since the product has manufacturing defect it has to be escalated to the micromax team and has nothing to do with flipkart team. Still i had escalated the issue again to the flipkart customer care team having the faith on the brand “flipkart”. I received a call from flipkart escalation team with reference to my complaint. He said that there was no technician sent from flipkart side and how did you claim the technician had visited multiple times and there is no record found of your escalation’s too… i tried making him understand and questioned him that, then how come the technician’s had visited referring to my complaints saying they have come from flipkart basis my complaint’s. I also mentioned that one representative from flipkart from his personal mobile no and scheduled for technician visit basis my ability to fix the issue in my person. But, the gentleman from flipkart lost his cool and was sounding so rude to me and said that we are not finding any records of your complaint and neither we have sent any technicians from our end!!!

However, i had escalated the issue later to micromax team. I got a call from a representative from micromax. He said that you had purchased the product from flipkart, so only they have to help you in sorting out your issue and micromax team has nothing to do with your complaint.

We don’t find time going out to the retail outlets. Hence, we purchase products through online and trusting the brand's. But, the kind of response we experience is very unprofessional and lethargic… why is that micromax and flipkart passing the bug??? Why should the customers undergo these kind of humiliation??? Is this what is their customer satisfaction policy???

I wanted my product to be replaced asap. It was purchased for my aged parents health issue and for last 2+ months i am chasing for it to be fixed!!!

I have been tolerating all their humiliations and unprofessional approach for last 2+ months… but, now i want this to be fixed. Pl do the needful.

Regards,
B. Anosh nadeem
[protected]