[Resolved]  Flipkart — apple airpod- bluetooth and mic

Address:

Bangalore, Karnataka

Hi,

I have ordered the product on the 2nd feb 2018. The package was delivered to me on 3rd feb 2018. When i opened, i found the item missing. The box contained only packaging cover.
I immediately contacted flipkart and raised a complaint (In[protected] and opted for a full refund instead of replacement. As promised they called me on 6th feb 2018 and said they need some time and call back after 24-48 hrs. This is a serious waste of time. This continued for a week, flipkart promises a call within 24hrs and never calls.

Now i demand flipkart to provide me more compensation as they delayed the resolution time and for not delivering the product.

Please see the email below.

Hi praneeth,

We are sorry for the trouble you have to go through.

Please be assured that we'll look into this and get back to you with an update by 24 hours.

Hope this helps.

Regards,
Vinayaka a
Flipkart customer support
Your query[protected]:55:13)
I did not get any call from yourselves today as promised.
This is not the service i have expected by flipkart. When will i get my money in the bank for delevering missing product?

Regards,
Praneeth
Flipkart customer support[protected]:28:47)
Hi praneeth,

Thanks for writing in.

We understand your concern that the item is missing for your 'apple airpods bluetooth headset with mic'.

We're sorry to let you know that we'd need some more time to resolve this issue.

We thank you for your time while we work this out for you, we'll need another 24 hours to sort this out.

We would like to thank you for your understanding.

Regards,
Shyamprakash j
Flipkart customer support
Your query[protected]:55:15)
Hi muhammad k,

As promised, i did not receive any call from flipkart until now.
Do you want me to take a legal action against your company?

Regards,
Praneeth
Flipkart customer support[protected]:53:31)
Hi praneeth,

We understand that your concern about the missing product 'apple airpods bluetooth headset with mic' and sorry for the trouble that you had to go through.

Please be assured that we'll look into this and get back to you with an update by the end of the day.

Hope this helps.

Regards,
Muhammad k
Flipkart customer support
Auto-response[protected]:13:37)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:13:33)
Hi team,

I have ordered for a apple airpods on 2nd of this month. When the package got delivered to me i found that the item was missing in the box. I immediately called flipkart and raised a complaint. Later i received a call on 6th with an update stating that i would receive a call on 8th feb by 11.00am. I did not receive a call until now.

I want flipkart to refund the entire amount. To keep you informed i am going to file a complaint in the nearest police station along with the supporting documents that i have received by yourselves.

Regards,
Praneeth
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