[Resolved]  Flipkart — apple iphone 11 128 gb black pick up and refund and difference amount credit

Address:

Bangalore

I placed an order of the mentioned product on 17th feb 2020 and got it delivered on 20th feb 2020 with order id - od[protected], but there was an invoice issue with the product as imei number wasn't mentioned in the invoice. I was following up with flipkart, but there was no proper response from their customer care team.
Then i started putting up tweets and posts on social media and their social media team got in touch with me. They informed me to place a new order of the same product and will pick up and refund the amount of the old product and also will arrange for difference amount credit since there was price difference in the product value while placing new order. And then i placed the new order - od[protected] basis their confirmation on mail on 9th sep 2020 and got it delivered on 11th sep 2020. Then i informed them on mail and calls. But since then there has been no update or response from their end till now on my issue even after my confirmation on mail that i placed the new order basis flipkart's confirmation on mail to place the new order and the refund of product and the difference amount (Attached screenshots).

And, regarding the issue despite their team confirmation that the previous iphone 11 pick up and refund details would be shared to me once i confirm them that the new product is delivered (Which i already did several times) and also about the difference amount of both the products (New mrp-previous mrp) would also be credited back as the ordered price of the new iphone 11 which i had ordered basis their confirmation on mail was higher than the previous one's mrp.