Flipkart — ASUS ROG Phone 3 not being picked up against the issued DOA certificate. Flipkart: [Incident: IN[protected]]

Hi,

I had raised a complaint within the 7 days of Flipkart's policy to them and they asked me to reach out to the brand for it and didn't help me AT ALL. I have screenshots of starting a conversation with them on their app and where I had requested a call to log this concern but they did not officially take any complaint.

After visiting ASUS service center, they acknowledged the issue and issued a DOA certificate after due diligence, and sealed the phone box for it to be handed over to Flipkart.

After 3 weeks of running after them, I was successfully shared a DOA certificate that I then sent to the Flipkart team over email to pick up the device. Now, the Wishmaster is not picking up the device saying his seniors are denying and they need to perform checks on this DOA device despite sharing the DOA Certificate with them (e.g. display should turn on, accessories should be intact, etc.). I have already shared all the supporting documents and videos with images of the boxing process that was done at the Brand's service center. It was duly sealed with ASUS stickers and was also attached in my email to the Flipkart team post which this was approved.
It simply needs to be picked up and delivered to the warehouse.

I am now stuck with the device not getting picked up at all even after numerous emails and phone calls to Flipkart and the pickup guy. Kindly help in getting this picked up or advise on what needs to be done to ensure this is returned ASAP.