[Resolved] Flipkart — asus zenfone 3 refund through egv taking too long!

Pratima Bhatt

from Surat, Gujarat

Website:

www.flipkart.com

My return was processed only partially: i was supposed to receive half refund in phonepe wallet and half through egv. I have received the amount in phonepe wallet but egv isn't updated still even though i was told i'd receive the egv in 1 business day. Now flipkart has asked me to wait until 4th of dec (They need 6 days to resolve an egv issue? Wow!) i'm still without a phone, thanks to flipkart, again! And they haven't bothered to call or follow up on this issue so far.

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Jan 10, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Pratima Bhatt I was told yesterday that I'd receive a refund within 24 hrs but no. No refund, no call inspite of emailing Flipkart.

Dec 02, 2017

Updated by Pratima Bhatt My return was processed only partially: I have received the amount in PhonePe wallet (on 28th Nov) but EGV isn't updated still, even though I was told I'd receive the EGV in 1 business day. Now Flipkart has asked me to wait until 4th of Dec (they need 6 days to resolve an EGV issue? Wow!) I'm still without a phone, thanks to Flipkart, again! And they haven't bothered to call or follow up on this issue so far.
UPDATE : I received a call from your social media team yesterday(1st Dec) and I was asked to wait for another 24hrs, by the end of which, I'd receive the EGV, but I haven't received it yet. It's been over 24 hrs by the way.
How long do I have to be without a phone?! Flipkart service is getting beyond pathetic.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response Duplicate of c1789618.

Dec 02, 2017

Updated by Pratima Bhatt What is that?