Flipkart Complaints & Reviews

Dear sir,

Today i placed an order of rs. 34999/- midea ac. I did not received any order no. And also order is not displayed in my order option.
But amount has been deducted from my sbi card.
Contact no. [protected]
Email id - [protected]@gmail.com
Name - anu arora
Order placed for address - h. No.1, new colony railway road faridabad -121001

I have purchased 2 otg pendrive worth of rs 1088. Money has been deducted from my account, but the product is still shows in the kart instead of showing in my order. Please can you help with what necessary action i have to take. Is the product still will be arriving tomorrow or money will be refunded in my account. I am attaching the screenshot of the payment done via net banking. Please do needful.
Mobile no: [protected]

I opted for a replacement for a damaged product and first they accepted the replacement then flipkart executive called me up and they said you can opt for refund and when i opened the app the replacement was cancelled. Then i called on customer care again and he told me that i will not get a refund someone has provided wrong information and my product will be replaced by 22nd april. But i am not getting any notifications on my app and when i asked for tracking details they said the couldn’t provide it because of some technical issue. I want a solution and when my problem will be resolved and flipkart should have some accountability towards the customer. Flipkart is a disappointment when they talk about 100% customer security and satisfaction. Now it’s 24 th april i have mailed them several times and they are just apologising and extending the deadline. They are litteraly harassing the customer and their rights. I need help and want this matter to be resolved.

I ordered a thompson tv with two year plus warranty and ct tv exchange scheme. Yesterday your delivery person called me and wanted to give delivery of tv and wanted to check my old tv. I showed him and it is plugged and power on but he wanted to see the picture, which could not be done as there was not cable connection. He refused to accept it as according to him that while placing order i have not mentioned neither working or non working as such he will assume it as working tv. I told him i mentioned non working tv and in both the case exchange value is same and rs 400 only. However he refused and not delivered the tv to me. I am unable to understand the login of your company when value is same and how come your software accept exchange order without mentioning any specific space. However i have been harassed for whole day for no fault of mine. Now you tell me what you want me to do?

I had ordered a mobile on exchange of redmi 4along with protection and a case vide od[protected] your courier had come and without performing the checks you stipulated had bluntly refused the same assigning reason only known to them. I had contacted the help centre and upon their instruction on 21.4.19 had sent the photos relating to the product to be exchanged. It was repeated on 22 and23. Today i receive a message saying that i had requested return. No decision was conveyed to me and no checks as stipulated were done. If it was a policy that your decision is retuning, i need not be accounted for having instructed and all the drama of repeatedly asking for the snaps. This is really insulting.

Dear sir.
I am sunili had bought a mobile redmi note 5 in flipkart. But device bought 2 month ago. Now device mix not working. I had gone to secure 14 mi service center. There engineer check my device open and told me this device is broken and you repair out side before. But I am not repair out side. It's my frist time my device not working. I want change my device and solve my problem

On 3rd April 2019, i ordered a product (Milton Delish 2500ml Maroon Thermoware Casserole) for rs 620.It was delivered to me on 8/4/19.I wanted a size smaller, so i cancelled it.I had done transaction via CANARA BANK debit card, they issued me the refund on 9/4/19 and i got the message that it will be reflected into your account by 16th april 2019 and gave me the reference id of refund.

I waited all the period, and i enquired on 19/4/19 in their customer care department of FLIPCART for my refund, they registered my complaint and told me to wait for 3 days.After 3 days they called me and said that your refund has already been issued by seller, consult your bank.Now i had already registered the complain on 19/4/19 with bank in online, i was told to personally visit the bank and dispute file.ON 23/4/19, i visited the bank, and bank denied having any information of the transaction reference no and didnt let me file dispute.

Now i want refund back, plz dont harass me, it has already been 16 days my refund has not been issued and it has still not reflected in my account.Bank has denied, flipcart is denying where will i go?I am giving all the proof .please take action dont harass your consumers without their fault.

I had ordered a Zigaro Cricket Shoe for Men from Flipkart on the 07th of April, 2019 cause I was needing the shoe by 15th April, 2019 by any case. The size of the shoe which I ordered was 08.On the website there were only two size options were available of size 4 and size 8. I am not talking about in stock or out of stock, the customer can choose either size 4 or size 8, being in stock or out of stock is totally a different thing !

On the 11th April, 2019, I was delivered a shoe of size 6, it was horribly dirty and the spikes of the shoe were missing too. Firstly how did they deliver size 6? I called Flipkart Customer Care, but I didnt get a satisfactory response as I wanted to talk to someone senior. Somehow, I got into touch with the Escalation Department of Flipkart situated at Bangalore. Representing them, Ms/Mrs. Swati Shetty, Grievance Officer, called me and did a Replacement for me. I asked her to get me to her senior, so another person called from there and assured me, in his name, I will be delivered a correct shoe size and a clean piece too.
I was again, on the 15th April, 2019, delivered a wrong size shoe of size 6. To my surprise, I was given again wrong wrong size 6 even though it was not in option !
I mailed the escalation department at [protected]@flipkart.com and this time the Mr. Wasim, Floor Manager of Escalation Department called me. I told all my problem and this time too, he did the process of doing the replacement for the shoe. He again assured me that this time at no cost will I be delivered the wrong size.And I was given the date of delivery of 22nd April, 2019.
On 20th April, 2019, the delivery boy came to me and gave me the shoe and took the replacement then and there and went away.On opening the box, I was shell-shocked, it was again size 6 !
I again mailed to them at around 1900 hours, 20th April, 2019, this time some harsh mails, and I was told me reached within 24 hours. But Mr. Wasim conatcted me on the 22nd April, 2019 at around 1700 hours, nearly after 48 hours, double the time which they promised.
So on that call I found on that this time my portal for replacement was closed so I had only 1 option left to take the refund. Even if i want i cant get the replacement, cause above all I needed the shoe not the money, which I gave. I asked Mr. Wasim to get me in touch with his senior now cause things had gone above the head previously and now they couldn't go down the throat. He told me that he would call me back within 24 hours(the same frustrating time limit) with his senior on line). Its been more than 35 hours and I haven't received any reply from them. As I write this, its 12:15 A.M. on 24th April, 2019. I will attach a screenshot as a proof.

Now the matter o[censored]tmost concern, I had given my money since the last 16 days to Flipkart and still I don't have the thing which I ordered for, instead I have been given fake promises and words, been talking to these people on phone for more than 10 hours now-I have all the call recordings, and have been put on hold for 25 minutes having said they he will put on hold for a minute ! I have not only wasted my tons of energy, but above all MY TIME(sorry to write in caps, but circumstances force me to do so), and it would have been better had i kept this amount of my money in bank and received some rate of interest for it. And now Flipkart is feasting on all that rate of interest, even if they give me a refund. Thats how they are fooling the entire world ! This has been a mental harrassment for me, be it calls or promises or still not answering my mails. Now I am starting to feel that all this is a conspiracy to keep my money and display that the product is delivered. I was need of that shoe on 15th. Its 23rd today and still I dont have it .

Now I want Flipkart to pay me handsomely, even if they have to deliver the shoe free of cost with my money, for all I have gone through, for harrassing me, not delivering me correct things having lodging complaints a number of times, for wasting my precious time and energy and for the mental torture and headaches I have gone though

Please look into this matter very seriously. Its my humble request, cause not only my money is stuck there but also I am going nuts. Hope so this is right place to reach for help as they have been helpless except for wasting my time on phone calls.
Hope you guys reach me out as soon as possible or I will have to take legal and media action after this if this goes unattended !

On 23 april, at 5 pm i recieved the order i have placed. I ordered a set of two books (Moments and beehive ncert for class ix) from flipkart.
Unfortunately, i have only recieved moments ncert book class ix but not beehive ncert class ix book. I did pay them the price of two books. It has created a huge problem. I hope that you will kindly take my complain into your account.

Dear flipkart castamber care, मेरा नाम अनूप कुमार है, ragistred email address - [protected]@gmail.com, मेरा ऑर्डर नंबर - OD[protected], दिनांक - 10/04/2019 को royal Indiana craft 12 By 5 inch long hard bracket multicolor glass wall shelf ऑर्डर किया था जो मुझे दिनांक 16/04/2019 को delever हुआ, परंतु prodect का ग्लास साइड साइड मे टूटा था जिसके कारण मैंने उसे Return का रिक्वेस्ट किया परंतु उन्होने replacement का ऑप्शन दिया जिसके कारण मैंने replacement का ऑप्शन किया तथा दिनांक 22/04/2019 को ecom express के माध्यम से तीनों प्रोडक्ट pickup किया, जिसका Tracking no[protected] है, उसके बाद आज दिनांक 23704/19 को flipkart castamber care ने मुझे फ़ोन किया कि सर अपका ये तीनो prodect replace के बजाय मै Refund कर देता हूँ उसके लिए अपको एक लिंक अपके email मे send कर रहा हूं, परंतु अभी तक कोई लिंक नही अया, जब फिर से मैंने flipkart castamber care को फ़ोन किया तो उसने मुझे 27/04/2019 का इंतजार करने को कहा, अब आप बताए ये कैसा सर्विस है ग्राहक को बेवकूफ़ बनाने का, श्री मान flipkart castamber care जी आप इस मैटर को solved करे अन्यथा मै आपके खिलाफ national consumer grievance मे camplain दर्ज करूँगा! अनूप कुमार

I have Bought a VU Led TV From www.flipkart.com on 4th April 2019, which was delivered on 8th April 2019 but came with a defective panel, I raised return and refund request on 15th April and, Flipkart team assured me that Uninstallation will be done By 17th April 2019, But Its been 7 Days past 17th April And Flipkart is not at All Listening me, They are making me wait for long and long, I trusted flipkart and i got this huge disappointment and fraud, i will never buy anything from flipkart now

My Flipkart ORDER ID is OD[protected]

Sir maine 18april 2019 ko flipkart se debit card use kr ke LG ka led smart tv kharida jis ki price ₹18999.0 thi.
fir mene is order ko cancel kr diya tha jis refund muje 22april 2019 ko milna tha jo abi tk nhi mila
Jabi flipkart wale bol rahe h ki refund aapke khate mai jama ho chuka h.
please help sir

Flipkart order id OD[protected]

I had ordered Honor 9 Lite (Midnight Black, 32 GB) on 19.04.19 with exchange offer for Lenovo K3 Note ( pictures attached).
Delivery person, around 18 years old & not at all serious in his duties, came on 20.04.19- 11AM without prior intimation when I was not at home. Anyways with great difficult my mother was able to hand over exchange phone to him, which he was least bother to check also & went off without collecting exchange phone & delivering my ordered phone.

Further when I contacted CUSTOMER CARE - Chaitra V Flipkart Customer Support told me to share the images which she will forward to seller and phone will be delivered.

After sharing pictures of old phone which absolutely has no dents/gaps etc., flipkart customer executive has called & told me that seller is not accepting the phone and asked me to cancel the order.

As I have phone physically with me, I don’t see any dents or gaps which seller is trying to say to not pick up the phone. Further delivery boy has no proof that phone is dent or damaged to verify against images shared by me.
I have only one question why is flipkart keeping such fraud sellers and why at all flipkart is keeping such exchange offers when flipkart doesn’t want to accept old phone just to waste customers time/money at the end.

I request flipkart to please arrange for seller/delivery boy acknowledgeable to check the phone & give the reason for rejecting the phone after physically verifying it.
I will not cancel the phone & if flipkart cancels delivery without proper verification of phone in my presence just based on photos without giving correct reason, I will escalate this issue at highest level. Escalation team also is not responding & just apologizing instead of taking up with the seller or wishmaster ( they call delivery boy – wishmaster  )

Expecting a reply at the earliest so that I can start using my new phone which is already delayed because of ## delivery agent kept by flipkart & fraud sellers who has taken my order.

Got a call claiming that he is a flipkart employee and i have won a tata safari. It was spam call and i disconnected the call.

I am really shocked that he has my mobile number, order details and also my address. When i called flipkart to raise a omplaint with them i received an usual cold reply saying that they will look in to it and i will get a reply after 3 days. When you search the internet we can see that there are so many people who have got similar fake call. It is due to the cold response from flipkart that such a frauds keep on happening.

I received whirphool 190 l direct cool single door 3 star o. 15 apr 2019. This product when received by my wife show one damage part. She tell about to this matter to your delivery boy but delivery boy tell him nothing else. When my wife ask to delivery boy for on the refrigerator then he tell about to refrigerator on after 2 hrs. When i have reached my home and do on refrigerator i found noise in refrigerator and door of insider cooling device is broken then i requested for return. One technician come and tell me this product is not return. I change damage item. Then i speak with ur customer service. She tell him about you report concerning issue and then decided by seller/flip cart. I speak with ur customer service various time and tell him about damage product. But no any time ur customer service tell about regarding defective and damage. When today your delivery boy come to me he tell i don't pick up ur item because item is damaged and you not gave information to our coy. I want to you urgently again approved return request and pick ur item. I gave u time 72 hrs. After 72 hrs. I will go to consumer forum for next decision. Thank you
Sent from yahoo mail on

Hi team

I had purchased sanyo tv from flipkart with 'extended warranty 2 year by flipkart protect' on 23-jan-2018.
Order id: od[protected]

The tv stopped working on 1st march 2019. I connected sanyo services and they asked me to get in touch with flipkart as sanyo warranty is over and tv is under 'extended warranty is by flipkart'

Then after contacting flipkart on 4th march, they asked me to contact a 3rd party 'jeeves' as warranty is by them.
I raised a request and their executive inspected tv and told us that it need to change some part and come back in a week.

I was continuously following up with jeeves but neither their engineer came back not got any resolution. They told me over phone that they will replace my tv but nothing happened. Finally after lot of following up they sent me below mail on 27th march.

—
Please find below, the terms of refund for your old product

Based on case id as per subject line, deprecation clause as per ew terms and conditions will be applied. Detailed calculation is shown as per the below.

*reason for refund : parts (Spare supply issue with brand)

Product invoice purchased value : inr 22, 999.00 (As per invoice shared)
Applied 20 % depreciation value : inr 4, 600.00
Post depreciation final value : inr 18, 399.00
—

This was obviously not acceptable to me as i spent [protected] for tv + 2063 for warranty) + a working tv as replacement. Getting only 18k back is a loss of more than 28% for me within a year whereas an average tv life is 10 years, so such loss within just 1 year o[censored]sage is not acceptable for tvs.

I have discussed it with jeeves team member on 28th march 12:08 pm and clearly communicated that this resolution is not acceptable to me. Thereafter i connected with them multiple times and asked for repair/ replacement as per warranty but every time they asked to accept the smaller amount showing me warranty conditions

Please note, i was not informed about this 20% depreciation condition before buying tv and extended warranty and its not written anywhere on flipkart page of extended warranty. I only received the conditions after i bought the product and warranty.

Please refer this page :
https://www.flipkart.com/tv-extended-warranty-store?otracker=clp_banner_1_34.ban...⇄

This page nowhere mentions about 20% depreciation clause before buying the warranty. Hence its a clear case of cheating and hence not acceptable.

I connected with flipkart but they also are forcing me to accept jeeves resolution.

Hence i request you to please look into this matter urgently since its pending for approx. 2 months with them.

Desirable resolution - any one below

1. Please repair my tv
2. Replace with new one of same brand and configuration.
3. Refund full amount spent on tv + warranty
4. Refund price equivalent to new tv

Please call me on [protected] if you need any more info

Regards
Snehal
[protected]

I have parched asus zenfone lite l1 (20.04.2019) from filpkart, that mobile phone has received with problem of display issue, so i put return request on flipkart site (21.04.2019) still i'm not getting proper response from flipkart.
(Replacement requested replacement id:[protected])
Order id:od[protected]

I order first time in flipkart. A adidas t-shirts and it's price is-2810. And order idis-od[protected] but this t shirt is so poor fabric according to their price... So i want to return the product. But now my account is not able to login, but why according to the company policy a customer can return the product and listed the reason...
So plz i request you resolve my problem...
Please

@flipkart ordered: asus zenfone max pro 1 from @flipkart order id od[protected] on 25 march 2019, got delivery on 27th. The phone has camera, hanging and finger sensor (Touch lock) and screen glasses issues, got 1 technician visits 2 time from jeeves service, agreed with the issue but his sr. Officer denied later. After that flipkart customer care asks me to visit asus service center. No help from them. Flipkart and asus, both are not helping me in replacing my phone...
Is this the way how you treat your customers?? This was not expected from flipkart.
Details as under:

Od[protected]

Asus zenfone max pro m1 (Black, 32 gb)
Color: black
Seller: truenet commerce
₹7, 828
Offers: 1

Delivered on wed, mar 27th '19
Return policy ended on apr 6th '19

Technician visit service
Expected by sat, apr 6th '19

Technician visit service
Expected by sat, apr 13th '19

Replacement status
Replacement rejected
R
Eplacement id:[protected]
We're sorry. We are unable to process your replace request.

Replacement status
Replacement rejected
Replacement id:[protected]
We're sorry. We are unable to process your replace request.

Replacement status
Replacement rejected
Replacement id:[protected]
We're sorry. We are unable to process your replace request. Reason : we have shared troubleshooting steps to solve your problem. Please refer to seller return policy.

Replacement
Asus zenfone max pro m1 (Black, 32 gb)
Color: black
Seller: truenet commerce
₹7, 828
Cancelled
Your item has been cancelled

Replacement
Asus zenfone max pro m1 (Black, 32 gb)
Color: black
Seller: truenet commerce
₹7, 828
Cancelled
Your item has been cancelled
Ordered on mon, mar 25th '19
Order total ₹7, 828

Hello.

Registered mail - [protected]@gmail.com

Registered mobile - [protected]

I am a member of flipkart affiliate program since 2017.
As per the terms and conditions i have earned more than 5000 rs for the payment to be transferred.
And in my account the approved payment is around 6100 rs.
It's been also more than 60 days from the time i earned 5000.
Followed up several times for the same with affiliate team but no reply at all.
Kindly look into it and do the need ful.
Thanks