Flipkart Complaints & Reviews

I have bought carrier 1.5 ton inverter split ac from flipkart on 27 of march 2019. The promised delivery date was 3 april 2019 but my order was delayed by 5 days and got my parcel on 8 of april 2019. Now flipkart's promised installation date was 12 april 2019. But my installation is still pending. Today am writing this on 15 april and still my problem is not solved.

Sir,

.in terms of our purchase order number od[protected] dt.04/04/2019, we are eligible for "installation at special price of ₹4, 99/-. Terms & conditions for installation at rs 499/- offer. T he offer read as below vide sl no 11 to23 as below: please read sl no 1 as 11 and hence sl no is 23.

Standard installation of ac covers only split ac:-
Drilling of hole in brick wall for taking out the pipes.
Fixing hole sleeve & cap.
Fixing the indoor and outdoor unit.
Connecting indoor and outdoor units using standard kit provided by manufacturer at an additional cost, unless specified otherwise.
Wrapping the pipe with seasoning tape.
Connection to stabilizer or power point in the range of power cord provided by manufacturer.
Temperature/performance check & demo and maintenance tips filling the details in warranty card.
The following shall not be covered under the benefits provided under this offer:-
Out door unit stand.
Extra copper wire if any.
Drain pipe extension if any.
Plumbing and masonry work.

Out of above sl no 5 (14) we find fixing the indoor and outdoor unit has to be done as per terms & conditions of the installation package of rs.499/. But outdoor unit require a stand to fix th unit has not provided by the manufacturer.
1. We purchased the stand @ rs. 600/ of same brand (Sun) as being used by the installer charging rs.1500. But with utter dismay we find installation bill include a charge of rs.300/ (Three hundred) just to fix the screw of the stand though provided by us in contravention of the terms & condition of the installation terms sl no.4 as above.
2. As per clause 6 ac installer again charged rs.350/ extra for wrapping the pipe with seasoned tape supplied by them, though the tape was was unsealed and used hardly about 20'- 30' feet. The cost of full length sealed wrapping tape is hardly rs.180/ in the market at the higher side
3. No drain pipe was provided as such we purchased 15' of drain pipe and given them for fixing. But the above point no 12 read as drain pipe extension if any. But extension of drain pipe can only be done, when it is provided.
4. They charged rs. 260/ for just 1' feet of copper pipe. This seems to be exorbitant
5. Drilling of hole was not at all required since one ac was already installed there and was uninstalled by us. The mechanic/engineer only made unnecessary slope since water was already flowing from the hole from the uninstalled ac regularly without any obstruction.
6. No hole sleeve & cap was done at all.
From the above points raised by us the outdoor stand/ bracket fitting charges charge of rs.300/ is not tenable or payable since it is within outdoor unit installation cost + deduction of total cost of wrapping tape or at lest 60% of the cost since the wrapping tapa was unsealed and only about 40% of it was remaining + gst rate (Flipkart rate is 14% on ac but for instalation [protected]@18%) with proper receipt no for additional of 499/ installation charges taken (Total charge rs.590/) + excess of reasonable cost of 1'copper pipe.
We logged our grievances in details for redressal and to avoid referring to respective regulatory authority and to get refund and hence please take up the matter with the company, whirlpool or installing agent to resolve the issue as per your agreement with the company and oblige.
On the above backdrop 1. We calim return of ac stand fitting charge of rs.300/ 2. At least 50% ofthe cost of wrapping of maximum 20-30' to be refunded logically.3. Rate of [protected]@18% for installation may not be more than ac @14%. Extra, if any to be refunded. 4. Cost of 1" feet copper cable must not be 260/? In the name of installation abrupt charging must be stoped.

I have ordered woodland sneakers(Order ID OD[protected] with Flipkart on 10/04/20109, when I placed my order I was informed that order will be delivered on 15/04/2019 and I marked my calendar accordingly.Their delivery partner called me on 13/04/2019 for delivery which was not mentioned during ordering and I was unavailable.Then they promised that it will be delivered on mentioned date which is 15/04/2019 and I received a notification on 15/04/2019 that order will be delivered, when I tried calling that the delivery guy(Narinder), Firstly he made lame excuses and then refused to deliver it on 15/04/2019.I then Called Flipkart customer care and spoke to Sachin, I was telling him the scenario but he cut the call in middle and no any other attempt to call me was made.Right after that call I received a notification that order will be delivered by 16/04/2019.How could they just do this without asking with their customer at first place.It was an urgent order it will be of no use if delivered later.
I hereby ask flipkart to compensate it with full amount of order+free delivery of order.
I am about to sue them, will file a case in Consumer Court.

Rishabh Yashovardhan
[protected]
[protected]@yahoo.com

Sir, I ordered am Aelo watch from Flipkart costing Rs473 and Longwalk Canvas shoes costing Rs 473 again. I returned both the products to Flipkart as I did bot like them. Now Flipkart transferred only one of the amount to my account that is only rs 473. Whenever I am complaing them they ask me to contact the bank officials with a reference number which is invalid according to the bank officials. My account is in State Bank of India and they ask for a 10 digit UTR number which Flipkart has not given me. They are also not in any mood to return the money. They are asking to give then a written statement from the bank. My question is if they have genuinely transferred the amounts why dont they share the complete transaction details. They are not in any mood to refund my money. And the customer care executives are just fooling me with wrong details.Please help and ask Flipkart to send my money.

Here I am sharing some details

Flipkart order Id - OD[protected]

Flipkart Complaint Number -IN[protected]

Reference Number provided by Flipkart - QSM[protected]

Authorisation Code provided by Flipkart - 780539

This complaint is regarding serious customer harassment by FLIPKART. I had purchased MI LED TV 43 inch from them and it arrived my home on 6.4.2019 (order id- OD[protected]. They promised the installation of it by 7.4.2019. But nothing happened. So I contacted them. They assured it will be done by 11th... Still nothing happened.. They again said 14th.. But nothing again. I called them up almost everyday and customer care is just assuring me everyday. Sir this is a shear case of consumer harassment and strict action must be taken against Flipkart or the officials who falsely promise the solution. Moreover higher officials are not even bothered to find solution either. This seems to me a corrupt company offering goods and providing zero support. I sought an immediate solution, and strict action against Flipkart such that no further false promises are mad to the customers and deadlines should be given to them, beyond which they should compensate the consumers financially or else.
Finally I was forced to call MI installation people directly to do the job.

Hi,

I had booked shoes in Flipkart and cancelled after a few days.i have paid through the online payment but still amount not refunded to my account.

I have contacted many times Flipkart care they are saying that they had refunded money to my account and not providing transaction id too.
Kindly check and do the needful help on this.

Hi team

Policy no jppoffk1496103
My handset was picked up on 3rd april 19 from jeeves its regarding my handset display damaged so suppose get back in 10days means still not yet recived i dont no what the hell is happening is this is wright way provide service to customers its a worst service ever i got in my life

Regards
Nagasharan
[protected]/[protected]/[protected]

Sir
This is my worst experience to buy whirlpool ac from flipkart.fist time i have received damaged prduct. i have replaced it.but second time i have receved a faulty product(swing not working). I have clicked the refund option on same day i. e 10.04.2018 but refund received till date... i have called so many times to flipkart and whilpool customer care no.but no proper response given by them.Today i. e on 15.04.2018 the status shown on flipkart as return rejected which is very shoking and painful for me. I have called to customer care right now the they loughed my complaint as a fresh complaint. And status shown refund applied on 15.04.2018. I have called to whirlpool cutomer care, the replied me "you did not picked phone of my technician". but i did not get any miss call on my phone. which very painful for me of these type of layers.
i m a working man.I have not enough time to wait for a phone call. this time my condition is that "bar bar phone dekhta hu ki call to nhi a rhi" . i m mentality harassed by flipkart., whirlpool and your subordinates.please look into the matter and shrict action should be taken against such an irresponsible workers. kindly solve the matter urgently.. i have postphone my future planes of going outstaion due to you AC. IT IS AGAIN REQUESTED TO REFUND MY PAYMENT IMMEDIATELY.

REGARDS,
PARVEEN KUMAR
#89, SECTOR 30A
CHANDIGARH
M.NO.[protected]
PRODUCT
WHIRLPOOL. 8TON AC

My order no is OD[protected].I have ordered smartphone but got featured phone.Now company is saying we have delivered Ur product with intact condition.I have shared all the images also.I have all the proofs then also flipkart is saying we have deliver your product with intact condition.I got a many calls from their escalation we are filing a FIR.Then I said yes u can raise FIR.If I am giving consent in all the legal formalities then also at last flipkart said we have delivered with intact conditon.This shows how they cheat genuine customers.Its my challenge to the Mr Kalyan krishnamurthy.I will challenge your company in the court with all the evidences and a good compensation amount will also be charged from the company.

Hi team

Policy no jppoffk1496103
My handset was picked up on 3rd april 19 from jeeves its regarding my handset display damaged so suppose get back in 10days means still not yet recived i dont no what the hell is happening is this is wright way provide service to customers its a worst service ever i got in my life

Regards
Nagasharan
[protected]

Order ID-OD[protected]

This order is canceled without any reason

I tried to contact flipkart support but not satisfied with the response,

They are saying order Is cancelled from seller side we don't know reason,

I took as trusted brand flipkart should give one valid reason for cancelling order.

This is not expected from flipkart.

I am old customer of flupkart, not seen such issues in past, now days this issues are arrising most of time, fyi check my orders history

Od[protected] and in[protected]
In sms they said their agent has picked up the product from the seller. Then they sent mail that seller is having issues with them, they need more time. I cancelled the order and claimed refund. Their policy say refund in 24 working hours. Not yet received refund.

Refund accepted
Your shipment has been cancelled. Refund will be transferred to your original payment mode within 1 business day (Bank holidays not included) after pick up is completed.

I ordered a laptop on 13th of april (Sat) worth 99990. But i canceled it by a few hours later. I also got a mail saying the refunds been processed and i l receive it by 19th of april. Why does it have to take so long. I wanted the money refunded because i needed to buy another laptop from flipkart. But now i am not sure. As it is a big amount for me it shouldn't take so long for me to receive it

I have ordered a tempered glass (Order no: od[protected]
On[protected] but they have delivered a wrong one. It's different from what i have ordered in flipkart. It's not fit for my mobile. They are saying that no return policy. How it's possible, pls give me a replacement chance. This looks like looting our money. It's the relevant company's mistake, they have wrongly delivered this item.

I have ordered peter england casual shirt in flipkart.
Order id: od[protected]

The product was ordered on 10-apr-2019 and i have also made debit card payment for buying this shirt. The product was expected to deliver on 15-apr-2019. While i was waiting for the product for delivery i received a message on 15-apr-2019 that the product got cancelled due to the unavailability of product from the particular vendor.
When the product was unavailable, flipkart had made a fake promise and taken the money.
It was almost taken 5 days to send a message that the ordered product was unavailable.
The message states that the amount for the shirt will be refunded by 25-apr-2019. How fraudulent act was this from flipkart.
Flipkart was taking the money from customers in the name of online shopping and making use of it for it's personal use.
When customer orders a product the amount was taken then and there itself through online payment method but while refunding how comes this gets delayed for such a long period.
Proper action needs to be taken on flipkart fraudulent act towards the customer.
This fake shopping website should be banned and closed as early as possible.

Sir i have flipkart account i ordered a mobile by flipkart and for this i am taking consumer loan by early salary app they issue me 10000 rupee and i added loan amount to flipkart gift card 3333 emi for 3 month i am adding gift card to my flipkart account and order a mobile 2 time but they cancelled the order. After complain at flipkart they said that i am a re-seller. Even i clear my details to flipkart but still there is no response from there side. I am an hand to mouth seleried person. Now i am mentally upset and harassed by flipkart negligence regarding to no reply my mails.

Maine 4 april ko redmi note 5 pro black cl order kiya tha, jis ka refund mujhe 12 april ko aane wala tha,
But abhi tak refund nahi aaya
Mai kayi baar apny bank bhi gaya lekin bank wale bol rahe hain ki koi payment nahi aayi flipkart ki taraf se,,,
Aur me apna account bhi acces nahi kar paa raha hun

Please help me
From
Gulfam ahmed
Contact number [protected]/[protected]

I have ordered a wallet of eske brand and when i ordered i got a message confirming my order but after some day flipkart automatically cancelled my order arbitrarily. Again i ordered another wallet from same company and this time i made an online transaction and money got deducted from my bank account but on flipkart app it was showing that the transaction is under process then i mailed them again and they mailed me that the seller got my money and there is a successful transaction but again next day i got a message that my transaction failed. I again mailed them as i got confused then they told me that seller didnot get the money i paid them nd i have to give money at my door step. The app is showing that i will be refunded. But i am really doubtful seeing the carelessness of customer care service of flipkart. This is highly unconscionable, the buyer has getting his rights infringed and flipkart being a multi billion company working as a pure evil force. Customer has no say and under blanket of legal and straight jacketed fine lines, the consumer rights are being blatantly violated.

I have ordered 2 times mi power bank and after that ordered gym bag and amla powder but After 1 days I got my product was cancelled without my permission.
Regarding this I have complained but I got only rely that product was damage or any thing.
I am facing this issue since last 3 to 4 week but still it is not resolved.

My name is khushan ray, i live in giridih (Jharkhand), and my flipkart a/c - [protected] & [protected]@gmail.com

The neighborhood where i live is also like a family and the things that i have bought till date have been taken for my family or friends for the purpose of never selling, so i am kindly requesting you to please. Start my flipkart account. And give me to access to login.