| Address: Flat No. 203, Building No. 08, Sadguru Complex, Beverly Park, Near PVR Theatre, Mira Road-401107, Thane |
Dear Sir,
Purchase the Samsung AC online thru Flipkart. The product was delivered to me in a sealed pack. But at the time of installation, when the packet was open for installation, the AC remote was not in the packet & I informed customer care immediately, and they accepted for replacement. All the details were taken by the Flipkart agent & AC was picked by the e-kart person name Sunil Borle as per the pickup confirmation SMS sent by ekart. After that, I am following up with Flipkart for the replacement but did not get the AC. Every time, when I put a complaint to Flipkart online for my AC, customer care takes the new date & then gives the message they are trying to resolve the issue & which will take another 24 to 48 hrs. This is continuously happening & now the Flipkart website is showing the message that the problem is resolved & issue is closed. But to date, I have not yet received the replacement or refund of the amount. Continuously follow thru with customer care but nobody is giving the answer when I will be getting the AC. Below is the SMS message I received once the AC pick-up was done from the residence.
"Pickup Completed: SAMSUNG Super Conver...+1 more with tracking ID FMPP[protected] from flipkart.com was picked up by an EKART wishmaster named sunil BORLE today. Click to give feedback: http://fkrt.it/njARAtNNNN"
Request you to kindly me help to get the refund or AC replacement. I will be highly grateful.
With Regards,
Mritunjay Kumar
[protected]
Flipkart customer support has been notified about the posted complaint.
Feb 28, 2023
Updated by mkumar77777 Adding further input by sharing the Flipkart internal tracking report, which confirms that they had received the product on 24-12-22 which they pick up from my residence, but to me, they are giving misinformation that the product pick-up is pending & the seller had closed the issue as resolved. Now following the replacement of the product, Flipkart has given the option for a refund of the product payment which is pending & waiting for payment. they are simply harassing me.
Regards,
Mritunjay Kumar
[protected]