Flipkart Complaints & Reviews

2 weeks back i ordered for magic bullet mixer grinder (Price rs.2198/-)
After some days they supplied the package and i paid the money cod. Upon opening i found the product is amazing bullet a similar product with different brand, priced around rs.400/- less by same flipkart. I requested for return and only option shown to me was a refund. I gave all particulars. Later some customer care person called and told me to hand over the product first then i will be getting the moneys within 5 working days, which i did not accepted. Then for every 2 hrs they call me and each time they are repeating same thing which was not acceptable to me. I was told that the product i sought was out of order. I asked in that case why they have not either cancelled the order or inform me for which no answer. Then after 3 days again i got a mail to re request for replacement as there is stock.

I did so and today they supplied again the same amazing bullet and took the earlier delivered product. Again i requested for refund!
Ame procedure follows now — they call every 2 hours since morning.

I want flipkart to first refund my money then take back the product. Or let them hand over me in cash and take their wrongly delivered product. [ i paid as cod - cash on delivery. Let them do codb - cash on delivery back]

Sub-standard quality mobile recieved. Refund application was applied. Courier boy from flipkart came to collect the mobile but due to difference in IMEI No. he refused to collect the mobile. But IMEI no. in bill of mobile and handset are same. But the IMEI no. in letter issued by flipkart to its courier boy was different. After that I approached flipkart to rectify its mistake. But my problem is not sorted out. I have booked for the refund of the product within the time duration.
My Order id- OD[protected]
Product- Micromax X605
Please look into the matter. I have called several time in flipkart but till now my issue has not been resolved.
My contact No. is [protected].
Name- Anshul Kumar Singh

Sir, I have need to some clothing dress then i am order to flipakrt website so i am able to order the clothind dress then he was given some dates but date was deliver on another date so i am not happy to this work so please deliver on given some dates i am order the 3 clothing dress on women brand but he is not able to pay on any credit card so he is pay the cash on delivery

Sir,
We purchase a mobile phone make:micromax canvas nitro 4g (E455) through flipkart oneline service on dt.[protected] vide order no.Od[protected] in the name of madhusudan agrawalla, adress trupti dal & flour mill, ramchandrapur bazar, jatni-752050 (Odisha) .& serial no of the phone is [protected].

Sir,
Due to any resion the touch screen id dameged.I call to tollfree number of company that purchage of mobile is within the gurenty period so kindly replace the same or repair it free by your service center nearby our town at bhubaneswar.But they reply me it will be charge to repaire the phone as the cost price fixed by service center & they give me the adress of service center at bhubaneswar. Then i contact over telephone to service center about cost price of repairing the touch screen. They reply me that it will take ten to fifteen days and replace cost of touch screen is rs.3800.00(Three thousand eight hundred) and will bear by customer.
Sir, total cost of mobile is 9999.00 and only replace of touch screen is 3800.00. Is it justify price for replace, repaire only the mobile?
I request your goodself to kindly take nessecerry step to resolve my problem and give me justice for repaire of mobile in acctual justify price or free of cost as possible.Becouse it is only 6 month pass to purchese the mobile.
Thanking you sir,
Awaiting your valuable reply.
Madhusudan agrawalla
(M)[protected], [protected], [protected]
Email:[protected]@gmail.com

I ordered on 16.04.2016 for a infocus m-260 mobile phone to flipkart through online.
On 21.04.2016 i have received the ordered mobile phone through flipkart and paid 4, 090/- ti the courier boy. Now i wish to tell that at the received phone is
Not working properly (The second sim slot was not working). I have informed the problem to flipkart over telephone several times.In reply they have assured that their courier boy will collect the defected phone from me on may, 7th onwards and also assured me that amount 4, 090/- will refund to my account. But regret to inform that they have rejected my request and cancelled the refund of my money on 06.05.2016. So kindly take action against them and arrange to refund my money. Relevent documents are sending to you for your kind reference
Thanking you sir

Flipkart ke dwara 3branded premium denim shirt 999rs me dene ko oder hua tha लेकिन डेनिम ब्रांड की एक भी शर्ट्स नही दिया गया।जिससे मैं रे 999 रुपये का नुकसान हुआ और मानसिक तनाव हुआ है।
अतः 3 शर्ट्स जो की डेनिम ब्रांड के नही है उसे वापिसकाकरने काकास्ट करे और मेरे पैसे दिलवादे।
आर्डर नंबर OID39500
मेरा मोबाइल नम्बर [protected]
ईमेल [protected]@gmail.com

Read in hindi — branded combo of 3 premium denim shirts @899 flat 90% off (Jins shirts image) ko dekh kr order kiya tha. Lekin jins shirts nhi laya gaya. Or 3 ajeeb type k shirts diya gya.. Product ko khol kr dekh gaya to usme order kiye gye shirts nhi the...
Kripaya order shirts deve... Ya apna product vapis leve... Jald se jald karvahi kre anyatha mujhe upbhokta foram ki sahayta leni hogi... Jo product maine mang k thi uski image bhi mere pas hai... Jald se jald change kre.
Awp no.[protected]
Order no. Oid39500
Return kre (Vapis leve or mera money 999 deve)

I purchased an Sansui split AC which was delivered on 28th April. Installation was promised within 24hrs but nobody contacted me for the installation even after 4days.
Based on my complaint Flipkart rep told me that installation will done before 5th may 5:00PM. unfortunately nobody came for the installation even after 8days.
Now I am requesting Flipkart take back the product and now one executive from Flipkart called me and telling me that they will NOT take back the product very harsh as well.
I have lost complete confidence on online shopping with flipkart and disappointed with the overall shopping experience.
Flipkart is not adhering to their support of returning the product within 30days as per their promise.

Hello team,

My name is himanshu naidu and i booked a 40'' vu tv on 12 april 2016 and product delivery date was 20 may but the product was not delivered to me due to unknown reasons, finally the product was delivered on 4th may 2016 by gati currier services from nagpur regional godown. When i carried the box to my home and opened the box i got bricks instead of tv, and same has been infirmed to flipkart customer care.
The customer care officer told me to wait for internal investigation but after waiting 3 days i am getting a call from flipkart and he said the request is invalid when we ask about the procedure on what behalf he is saying like that the person directly disconnected the call.

I am requesting you to please give me a original product instead of bricks kindly replace the same.

And hope there is someone responsible person in flipkart department who will take care of my request else please guide me on the same.

We also attach the pics of products which i am getting from flipkart.

Flipkart delivered the wrong product to me. It had misleading information on its site. And despite calling multiple times, the useless and pathetic executives of flipkart told me they cannot arrange for a return.

The executives are useless and have are very rude to customers. They promised me refund in two days but did not call back for almost five days. I had to call them back and ask for an update.

Their reply for very rude.

They robbed me of rs 600 and on top of it all denied return.

Od[protected]

Refund issues: flipkart and ws retail

We purchased a hitachi 1.5 t 3 star split ac from flipkart (Seller: ws retail) on 24th april. The product got delivered on 25th april.

As per the information included in the product page offering, which we bought "limited period offer - avail standard installation for rs.501".

I started following up with flipkart for ac installation and kept waiting for the installation team to come and installed the product. On the 29th april after making numerous calls to their customer support i told them to provide a definate date for installation or i would be forced to return it. (Till that time neither they or hitachi had not bothered to call me). I was told that it will be installed by 02nd may morning, but no one turned up on 02nd may but i get a mail from flipkart the same day saying issue will resolve by 3rd may.

Which was again 1 more day which was not acceptable so i raised returned request on 2nd may, citing delayed installation as the reason, as that is one of the reason they provide in their return forms that we have to fill.

On 3rd may flipkart customer care ppl started calling and requested to give them time till evening if they fail to complete the installation by evening *i can go ahead with refund*. Which i agreed but installation team didn't turn up that day also.

So we kept our refund request active. And assuming that we will get our refund in due time, we actually went ahead and ordered another ac and that too from flipkart (Assuming that service of flipkart + other ac provider will be better).

So after putting ourselves to so much convenience, being repeatedly let down. There is no recourse for us to but to return the product and seek full refund and along with that an apology.

As per refund request i would get my money back by 8th may but today on 5th may flipkart executive called me and said they will *not* refund my money. If i want installation (Which they are not able to arrange) well and good other wise i can take what ever action i want to take because as per seller (Ws retail) which is again flipkart own company they can't refund as per the policy.


So few things are quite clear from flipkart priorities, they only get really active when you ask for a refund otherwise your followup hardly matters to them.
And ws-retail + flipkart (Which is a flipkart entity if i am not mistaken) dont work int he best interest of the buyer.Their moto of 100% buyer protection is basically a farce a marketing line with no commitment to back it.

Flipkart has failed to fullfill their commitment on multiple accounts.
1. First they failed to provide the installation on providing multiple occassions.
2. They have not honoured the full product offer, of standarad installation at rs501.
So they have not really delivered the full product but have charged for the full offering.
Which is probably cheating
3. Then they refused to refund the money, which also they had committed to do if the installation was not done per their promised date (3rd may.).

Its a sad state of affairs from a co. Who gained their market-share through customer focus.
So far i have spent so much money transacting on flipkart, this will be the last.


Thanks
G.K.

As i ordered hand kerchief in flipkart and paid money through online worth 254 rs but i dint not received any msg from flipkart that my order is successfully done but my money has debited your a/c xxxx43281is debited by rs. 254.00for billdesk-finb[protected]/flipkart/thru net banking - ref:[protected]/04/2016 09:11- indian bank. So please try to get me a refund or else product which i have ordered

I ordered for a Nexus 6 phone on the 2nd of May 2016 and got the order delivered to me on 4th May 2016.
But as against the product accessories mentioned on flipkart website, the data cable was missing from the product box.
As an end customer, be it myself or anybody else, this kind of a situation will lead to a thought that the product box was tampered before delivering.

I first of all raised this issue and requested for a callback. I got the call from flipkart representative yesterday itself and he told me that he will credit Rs. 300 to my flipkart wallet (equivalent to the cost of data cable of the product which i ordered) which i can use it in my subsequent purchase.

But still i doubt the authenticity of the product because the data cable was missing from the standard product packing which means that the box was opened before delivering it to me.

So, i requested for a return of the product and got a call from the flipkart representative today again and he told me that the product technical team will visit my place by 8th of May 2016 to assess the product and address my concern. That was fine.
But i was taken aback when after disconnecting the call, i got an email stating :

"We would like to let you know that your return request for Order OD[protected]" has been disapproved since the issue has been resolved through troubleshooting by our executive."

I logged in to the website and again requested for return.

I am attaching the snapshot of the order placed by me and the email received from flipkart post return request.

Flipkart shipped me products(2 Home town brand wardrobes) made of the material different from the product specification manual.
3 door home town bali engineering wood wardrobe
2 door home town premier wardrobe
Both the wardrobes are not made of MDF, and flipkart have been selling the wardrobes in name of MDF material for more than 6 months.

When I asked them to provide replacement of product as per specification. For months they kept forcing me to accept that the product is made of MDF material(as per the specification) & they have quality certificate of MDF material from Future Bazar (home town brand). After pursuing the case for few months they accepted that the both wardrobes are not made of MDF material.

Now they have been telling me that it is Product specification Error & they don't have the products(2 home town brand wardrobes) made of MDF material.

Flipkart have sold for months & months this product under specification of MDF, however the product is not made of MDF. Flipkart should replace the product with MDF material product for all the consumers (including me).

Have purchased a vu tv from flipkart ( *order id: od[protected]* )
On 12-april-2016 . The product (Invoice no: blr_jig_*01l[protected]* )was
Of good picture quality but had a defect in the screen, so i requested for
A replacement .

Flipkart has delivered a new vu tv( *invoice no: blr_jig_01l[protected]* )
. But this product has different specifications both design and picture
Quality . How is it that both products are different even if model no are
Same .

Either vu has started a new product with same model number or this product
Is defective . Even if vu has started a new product, flipkart cannot
Cheat the consumer without conveying such a change on a replacement order.

I have contacted flipkart technical team but they are not ready for a
Return .

My organisation gifted me with a gift card of flipKart for 80000/- (two vouchers ), I don't know that there was a validity of one year. When I tired using the card it was showing as invalid. Customer care informed me that the voucher is invalid. The voucher expired in Feb 2016 I tried using in March 2016. When I requested em to re issue, they claim that this cannot be done and the entire money is theirs. How ridiculous it can be! I had saved those vouchers for a special occasion and the entire money is now donated to flipKart as per their customer service

Looters! This is the other way to get investment in their dwindling company may be. Beware!!!

Order id: od[protected]
E-mail - [protected]@gmail.com
I am totally disappoint to the service of flipkart as i order the smartphone but i received another smartphone having diffrenet imei and i am trying to ask for refund but flipkart is not giving me any assurance

My flipkart account blocked by flipkart as per their fault. I want to buy products from flipkart but my orders got cancelled automatically.I like flipkart as per their services and their products but now a days a am unable to buy anything from flipkart. Please unblock my account as soon as you can. Thanking you...

Flipkart account registered number - [protected]
Account e-mail id - [protected]@gmail.com
Contact number - [protected]

Sir i recieved dead product order number is od[protected].Sir when i request to flipkart for refund they didnt responce properly as they didnt pickup the smartphone also they gave me 3rd may after 5may after 6may for brand visit but they unable to reach my address. Such a way they suffer me mentaly also spent my time and money.Sir plz help me.

Sir,
I have placed an order in the name of heena sachdeva vide order no-od[protected] dated 10/12/2015 for wireless bluetooth speaker from flipkart company and when i recieved the parcel it was fake or nt original..As i returned the parcel on 31/12/2015, as said by ur executive amount vl be refunded in 10 days but still not yet recieved tha refund amount of rs 3, 995/-
I called many times to ur customer care as m being harrassed by the flipkart company as being a female it a very serious matter to harass a female..!!
Please u r requested to sort out the matter and refund the amount otherwise i will move to consumer courts and legel authorities against flipkart..!!