Flipkart Complaints & Reviews

I have ordered a laptop by making a full advance payment through my credit card in Flipkart.com(Order ID : OD[protected]) on the 24th of september 2012. (More than a month ago).

I have not got the product nor the refund of the amount till date. I have made numerous calls to the customer care and I didnt even get response to my mails sent to [protected]@flipkart.com. The customer care guys keep saying that they have informed to concerned department etc. Some even went to the extreme of cheating me saying that its already processed. But when I ask for the mail they keep fooling around.

Inspite of asking severeal times, they havent given me any escalation contact details.
Request you to do something in this regard.

Please find further details below:
Toshiba Satellite C665-I5210 Laptop (2nd Gen Ci3/ 2GB/ 500GB/ Win7 HB/ 512 MB Graph)
Shipping Charge (Rs.)
FREE
Total (Rs.)
32406

Hi,

Product details : Samsung Samsung Galaxy S Duos S7562.
Tracking Details - BP01617717
email -id : [protected]@gmail.com

I order the Samsung product but when it delivered to me it seal was broken , Then i ask the delivery boy why its like this. He told that by mistake he delivered the product to some other place. Then i told how this is possible you should do the cross checked at least verify the phone number(mobile number). He did not answer anything.
So i revert the product back to him. But in the beginning he was not ready to take it back. I told i don't want this product. I don't know he was telling true or false. But i didn't accept the product as that the electronic product which may be tampered. Then i talk to customer support in front of him(delivery boy) they replied "Ok sir but again it will take nearly 7-8 working days(excluding the weekends) to do all the things" i told what???? 7-8 days?. Really i am felling very bad with the Flip-kart service. I heard a lot of it. But now feeling very bad.
So please cancel the product and i don't want any product as i have to gift the phone to my younger brother and he is leaving out of India.
It better to take the product from some retails like electronic shop.. at least you can check there. RIGHT ?. As anything went wrong its only you and you who will suffer. They never suffers they just replied "Sorry" thats all. Now as only i am suffering no one else??? Its very bad "FlipKart" .


Thanks
Anubhaw

Thanks
Anubhaw

Dear Sir,

I have ordered ( order no :OD[protected]) Videocon 32 LCD TV with Flipkart.com on 7th Oct 2012, after several follow up for 15 days, i got delivery on 24th Oct 2012 late evening. Next day I have called technician to fix it, while switch on, we found cracks on the display. immediately I have made complaint to FLIPKART, so far no answer from them.
Kindly advise.

Brgds
G.Suresh

Sir I had bought a new Sony xperia miro through flip kart on (Invoice date:[protected]with invoice number:DEL[protected]. Their TIN number is:[protected]. I jaismon George, from Cochin,kerala. After 2 days of delivery, the earphone of the set got malfunctioned and wi-fi not working and total phone hang. I visited the Sony service centre in Cochin named ACCEL FRONTLINE SERVICES LTD.
SONY AUTHORIZED SERVICE CENTRE
22/2207 OPP:VEEKSHANAM PRESS,
VEEKSHANAM ROAD.PHONE NUMBER:[protected]
From the Sony service centre they gave me a DOA certificate and told me that i had to gave it to the retailer and they will gave me the replacement and they dispatched the product to the Sony main service centre in Delhi. Meanwhile i contacted flip kart customer care report this problem and they asked me to mail the DOA certificate and bill. As per their concern i mailed it to them. they told me that the product is out of stock and they can't replace and will refund the money only after take back the product from me. I told them that i only had DOA certificate with me. And after all these they replied to me that they can't do anything and neither refund my money nor replace the product. I had attached all the documents with this compliant. Please kindly do take action to solve my problem at the earliest.

RETAILER DETAILS
WS RETAIL SERVICES PVT LTD
WAREHOUSE ADDRESS KHASRA
NO.435,ROAD NO.04,LAL DORA
EXT.MAHIPALPUR
With Regards,
JAISMON GEORGE
PUTHENPURAYIL(H)
KARIMPANA P.O
KOOTHATTUKULAM
UPPUKANDAM
PIN:686662
MOB:[protected]

Hi,
I placed an order for Samsung galaxy s3 pebble blue for Rs37000/- on September 14th(Order no : OD[protected]). Then I requested for cancellation on September 15th, after confirming with their customer care representative that the product is not shipped and amount will be refunded. I placed a new order for Samsung galaxy S3 marble white on Sept25th (Order No : OD[protected]). Meanwhile, I continued enquiring the Flipkart customer care team regarding my cancellation request. I always got the reply that “ Flipkart will be processing this request immediately” which did not happen even after both the products were delivered to me on October 5th. When I again enquired their team regarding this, they said me that “The cancellation request was supposed to be processing by now, which unfortunately did not happen” and some apologies. After my n number of calls, I came to know that they have started processing my cancellation request on October 8th. And they asked me to wait till October 13th for the reverse pick up to happen. But this also did not happen. When enquired about this through mail, I was asked to wait till October 16th. They also sent me a mail detailing the procedure of how to pack the product for reverse pick up. But no one came to pick the product. On October 18th, I called them and got a reply that " A product once delivered cannot be taken back". This statement made the whole thing make me feel like I was fooled.

Please do the needful.

Thanks
Anjana

Hi,
I had ordered a TV from flipkart.com 3-4 days back.it was suppose to be delivered on 16th of oct.when I called in to confirm the order on the 15th oct,the CS associate informed us that our order has been cancelled!
I am sure there was sum technical error and thats the reason the order was not deliverd,however i wanted to know the exact reason why we were not informed before cancelling the order.Would request you to look into the matter as such things are a great cause of inconvinience and anxiety for the customers!

TV-Toshiba,32 inch-LCD
order no-OD[protected]
Regards-Bhupesh Torani
mob-[protected]
email [protected]@cvent.com

I have ordered a product, 1. Order Id : OD[protected] - Lta : Bag Forever Rio BFE/CZ/7 Orange Tote Hand Bag Messenger Bag.
This costed me 350 rupees, the bag shown on the website looks like a very good quality and the one I received is totally waste product and I was decevied by the diference in the ad and the actual product.

I feel cheated by this product, I brought products before from online shopping and this time I was stunned to recieve a product which should cost no more than 50 rupees and its worth is no more than a plastic grocery bag.

I do not like being cheated of my hard earned money and when I called the call center for problem redressel they were inturn coming at me saying that I should have called their call center to know the quality of the product before buying (This is distgusitng reply, more disgusting then the product I received instead of showing empathy they were looking for silly reasons) and its their supplier and not they who are to be blamed. These kind of lame excuses given by Flipkart is nothing but cheating customer.

It is like advertising Gold on website and selling Gold plated ornamemnt, and when you ask for redressel of cheating, they telling you that its
supplier problem and my problem.

I want to know, what Indian governent and other Other agencies do to prevent this kind of fleecing of customer. Also what advice what further actions I can take to protect my hard earned money and make Flipkart recognize and accept their mistake.

Let me the know procedure, for getting my money back and for me to send back this waste product

Hi,

I had ordered a pair of Skullcandy earphones from Flipkart.com. I was informed that i would receive my product in 8 days.
After the said period, i received an e-mail from flipkart, stating that the order is cancelled due to unavailability of the product, and the amount would be refunded.
For the refund, i was given 2 options:
a) Refund to my flipkart account, which would be done in 24 hours.
b) Refund to my bank account, which would take 8 business days.

I find the above mode of payment, very inconvenient.
So to summarize i have simply deposited an amount to them for a minimum of 16 days, without receiving any service.

Thanks,
Vimal.

I had ordered a Sony VAIO Laptop on my wife’s name at Bhilai via Flipkart.com online on 18th September, 2012. The order ID is OD[protected]. After 10 days (on 28th September, 2012) after I enquired about the non-delivery at Bhilai, I got a regretful mail from Flipkart. They specifically told me that the amount of Rs. 30,500/- would be refunded in my account by 11th October,[protected] working days). Then after the amount was not deposited till 11th October, 2012, I enquired with them again regarding the status of the deposition. Then again, I got a regret mail, stating there was some “error” from “sivakumar”, a customer support personnel at Flipkart.
My grievances are as follows:
1) Why the company was not able to deliver the product, when it showed on their website that it was available within 6-7 working days ?
2) I’ve lost the savings account interest on Rs. 30,500/- for approximately one month, which I paid for the desired laptop.
Kindly settle the issue at the earliest !!! Thanks a lot.

i have purchased nokia headset by online using flipkart .com... at 28.09.2012.. the seller has been shipped my order at 29.09.2012 by first flight courier....Shipment Tracking id:- F11838912 ...... not yet i received my order....but i track this item in the first flight courier website the status was delivered at 05.10.2012....how is this possible? i dont received my order then how tha status was delivered...very highly desatiesfied with this courier......kindly help me... my The shipment was sent to:
TAMIL COMMUNICATIONS BROWSING CENTER
NO:10,PERUMAL KOVIL STREET,CHENGAM. THIRUVANNAMALAI DISTRICT
PERUMAL KOIL STREET
CHENGAM, IN-TN
606701
Phone: [protected]

dear sir, i had booked a bsnl tablet phone from flipkart.com for rs 6999 on 27/8/12 and made payment from my credit card with txn no OD[protected]. later i canceled the order as i got the same product from other store in just 6400. so i asked for refund from them.. the refund was credited back to my credit card account after some days. but today on 6/10/12 while i was checking my credit card statement i came to know the same order was repeated by flipkart.com with new txn no OD[protected] and also the amount of 6999 was debited from my account that too without my knowledge. this shows that flipkart.com saves our card details and can misuse it at any point of time by using our money. this is not at all secure and reliable. the repeat order was placed on 12/9/12 and till today i was not even informed about the transaction happened nor did i received the delivery of the product..on complaining to their customer care they replied that the amount is credited to flipkart.com wallet and i can use the amount for future purchases.. this way they loot customer and block their money and force to buy things from them... this is totally a cheating and fraud case done by flipkart and is a forgery case done by the company.. pls take necessary actions on the company and penalize them for their fraud activity.. also i need my amount 6999 back to my credit card account.

Greetings Team,

I Have placed an order in FLIPKART.COM web site for product Jergens Soothing Aloe Relief Moisturizer (621 ml) for 302 INR. They have Cancelled my order without even informing me. Later i came to know that they have increased the product price to 399 INR and that is the reason the web site cancelled my order. Could you please look into the issue and do me the favor. It is their minimum curtsey to inform the customer regarding the cancellation.

Kind Regards | Rajesh

I placed an order for a Book online which according to flipkart did not go through , they asked me to place the order again and delivered the order twice.My sister and me landed paying up for th book twice in each others absence thinking its the same order.

They asked me to ship back the book to thier ware house and never refunded the amount back, inspite of several calls and emails.


I Rinki received a delivery twice for the book mentioned below ( Ref Id: OD[protected]] ) and I have shipped it back to your ware house address as instructed with Trackon courier with the tracking number[protected].

Which was delivered to your warehouse on September 14, 2012 , ( http://trackoncourier.com/Default.aspx ).

These companies are big giant and it is so difficult to get back your hard earned money given to them even if there mistake.

I ordered a Laptop Lenovo Ideapad U310 on 24th Sept.2012 with Cash On Delivery Option.After 15-20 Minutes i got call from Flipkart executive Ashwini to confirm my order and i confirm this.Exectly after 5 min she called me again and told me that this product is out of stock and she has to cancel the order.I said it was in stock when i ordered but she again told me that this is not possible.I told her that i want my item and did not cencel my order.I also got a mail from flipkart that it is not in stock and they have to cancel the order but i again reply to complete my order.
When i again check the status of the product it was showing out of stock.I was completely surprised But on the next day when i check again it was showing in stock with Different price and also it is in my Flipkart account showing as processing.But till now i am fighting with them to get my product and they are forcing me to cancel the order or saying that i have canceled the order.I am having all the proof that are showing that i did nor cancel the order.I am regular buyer of flipkart and i was in strong impression of flipkart that it is the only online store that Rockssss. but now i have to change my mind and also suggest to all please do not buy any product from flipkart.They are lier.

My order Id.OD[protected].

I have ordered two 8 gb memory card for the cost of 260 each. And the order was successfully done, but after two days i found that my order is cancelled without any prior indication and when i called customer service executive they told me that they called me for three times instead i never get any of the call from flipkart...
At last i went to flipkart site for the new order then i came to know that the price of the 8 gb memory card is raised to 285. Then i came to know the real fact of cancellation..why they cheating customers and giving wrong information?
Note: The customer executive told me that they called me for three times on 21 but my order cancelled on 20 th itself....

Failed to deliver the product.

I had ordered for Acer AOD 270-268bb Laptop (2nd Gen Atom Dual Core/ 2GB/ 320GB/ Win7 Starter) (LU.SGD08.008) in flipkart it was showing available and will be delivered in 6-8 days. even after 10 days I didn't get the product .
when I called the customer care they are telling out of stock asking me to cancel.
Is it new way of cheating the people. ?
If it is out of stock why it was still showing available.. ?? very much disappointed.

I have purchased a samsung tablet from flipkart by seeing at the offer of 16 Gb memory card along with a web redemption offer . The order has been confirmed but they have denied the 16 Gb memory card. I have informed the issue to their call center and also lodged an complain to their site but they did not regarded my complain yet. The order number is OD[protected]. The order was made on 10th september for which i had received a confirmation mail also from flipkart, today when i called them to check the status, i was told that the order wasnt confirmed due to a system glitchfrom their end and i will have to place an order again which will not have the memory card included. After this i had a series of discussions with their call centre execs one of whom promised me that once i place another order i can call the call centre and ask them to include the same since the order summary will not have the memory card mentioned due to the pffer being discontinued.
Then i got a call from someone named gopal who outrightly denied of any such promisses made by thier exes and has denied of providing me with the memory card. I request help since it is the conpany's fault here and not mine.

Hi,

I have purchased a mobile as mentioned above from flipkart by seeing at the offer of 8 Gb memory card. The same has been delivered but they did not provided the 8 Gb memory card. I have informed the issue to their call center and also lodged an complain to their site but they did not regarded my complain yet. The order number-OD[protected]. The screenshot for the online complain is attached herewith. Please find the attachment.

Regards

Saurav Deb

I ordered a Seagate Expansion Portable 1 TB USB 3.0 Hard Drive from www.flipkart.com (FLIPKART ) on 23rd August 2012, 10:42 AM. It was supposed to be dispatched at my address in 3-4 bushiness days. But i have not received my order till today.

I called FLIPKART customer care , they again said that it will be delivered in 2-3 days , but still it has not been delivered to my address.

Flipkart promises to deliever the products in 4-5 business days, that was why i ordered the product. I had to leave dhanbad and collect some important data from my professor, but i failed to do so as FLIPKART has not still delivered it to me. This has already cost me a lot as i have already lost the opportunity to collect that data, please help me in getting my product.

Even i get the hard disk in the coming weeks, the need for putting money for urgency failed. I was supposed to get it on 26th september 2012, but i have not got it till today.

I have ordered the product micomax funbook. They confirmed my order via Phone, via Email, Via SMS that product will be deliver with 3-4 days and after wait 2-3 days they call me again and said product is out of stock. If this is out of stock why they keep confirmed via email / SMS/ call many times. If every product is out of stock then please make site offline and stock the product and then reopen the site. I am really frustrated with this every time get order they make mad. I would like to advise all to go to shop directly and purchase instead of order via website and wait and after few days got cancelled. Very frustrating