Flipkart Complaints & Reviews

Very poor customer support.

Situation:

Placed an order for 675/- for 3 items. Did not get an item and status shows cancelled after 8 days.

-There was clearly a mistake on your side about the product sale. You put the item as available even if you dint have stock.
-I was not informed about order cancellation
-The order said delivery in 8 days, a wait for 8 days tells me the order is cancelled
-I ask for an option or alternative i dont get it. There was a book with the same title available for 200. I told I would pay the extra amount but Flipkart cant help the situation
-And I get a wonderful suggestion that if i place an order for 500 I get free delivery.
-Was the suggestion just a way to get more orders? Was that a suggestion customer executive gives?

I am definitely not your greatest customers, but there should be flexibility. You say you deliver smiles but it failed.

This is regarding an order no: OD[protected]

I am a regular customer of flipkart.com and like this site very much because of the convenient shopping experience. But in recent time I had an experience with Flipkart.com which is against its reputation in market.

I ordered online 3 dell external HDD 1 TB on 10th june 2013 (at a discounted price) and paid through my credit card. The txn was successfully done and I got the confirmation email and sms from flipkart as well.

But today when I logged in to check the updated status I found that order has been cancelled. When I talked to the customer care no one could solve my problem, different customer executive came with different opinion. One told that it is out of stock so system cancelled the order, another one told that I myself cancelled the order, and they were making stories like there is a bank txn problem. Either of these is not true. 11, 710 was deducted from my account and bank confirmed the txn.

I called them at least for five times but no one could give me a satisfactory answer. In this circumstance, I really need to know why it happened and need my hard drives at earliest to continue the ongoing relationship with Flipkart India

https://www.facebook.com/flipkart/posts/[protected]?comment_id=26832839&...⇄

I ordered a graphic card yesterday from flipkart which was on offer and was in stock.today. I got their conformation e-mail and phone call.Today i got a message that the order is cancelled due to it is not in stock.Now the price of that graphic card is increased and now i wont be able to buy it. Please help me.

Dear Flipkart,
I have ordered Motorola flip cover for MOTO G (order ID ODA[protected]IEINW00), now surprisingly my order has been cancelled, I bore patience for a week waiting for it. now how come you have placed an order
and cancelled( reason being out of stock)?, for your repute and fame this doesn't go well and i was a mouth propagandist for flipkart now i think i was was wrong. If the product was out of stock then you should have discussed, cancelling the order and crediting 50 bucks is very pathetic.As i can see other colours are available, iam unhappy, whats the point of me being quick to book it on sale, or are they mere traps for a twist ending. kindly respond.


~regards,
Arif

I had ordered Moto e on big billion day, they cancelled the order on next day and spoofed the date so that no one can understand, and the order status remains cancelled.
My order number OD[protected], OD[protected]

Flipkart is cheating

HI
on your birthday .I ordered 2 moto E mobile for gift, one gift for my friend Jamshed Khan and another one for my mom, i spend all day on your site and spend 1000 rs 4G net bill, at the end of the day got a message that my order was cancel, i dont understand why u do this
that day u place a policy
The Big Billion Day Easy Replacement No Cancellation No Refund
for your extra income you did this type of policy and when i tried for my phone you said that sorry its a mistake
i want my phone back on my address otherwise i will go for consumer court
my order no OD[protected] and OD[protected]
my contact no [protected]

when there was big million day on flipkart i ordered a shirt which was to be delivered by 11 th of october 2104 but then was delayed to 18th of oct. but now today they have cancelled my order don't know what the reason is and to say sorry they have credited 750 to my account. i really liked the shirt and want it please help me ...

I have preordered The Vault book (5 pieces).Order numbers are OD[protected], OD[protected],
OD[protected], OD[protected], OD[protected]. flipkart has canceeled all my 5 books without asking me.
I think this is cheating and I need justice.Please help.
Sumit Saha
email:[protected]@gmail.co,

i ordered puma solid skull cap.
delivery team itself cancelled my order and returned the product to the warehouse.but the flipkart team told to order it again but the product is permanently discontiued.
i need my product ??????????????

I have ordered Skull candy head phone. But the order was cancelled and the reason given to me was that they can't locate the address.. if that was the case they should have contacted me.. instead they cancelled the order.. (We regret that despite of several attempts, we could not reach you to deliver your Flipkart.com order OD[protected]. We have cancelled the order and request you to place the order again with accurate details. Please check your email for more details. Sincere apologies for inconvenience caused.)...
But. Myntra guys reached correctly then why can't you do that... I am attaching the proof. Also...

Flipkart — Lenovo A6000.having prob of network and toch and many more.

I have complain regarding this for change the products. But no solution for that. So please change this mobile . And give me any other model.

Moto E Battery issue

Overheating problems. Battery inflated recently.

Product part is broken

I received the product Prestige PCMFS Grill and i found that its broken at a place and i want to replace it

i try to order but my order has been cancelled many time

i have order 2/3 times but my order has been cancelled both times ple resolve that problem like Asus Zenfone 4 A400CG (White, with 8 GB) Asus Zenfone 4 A400CG (White, with 8 GB) Qty: 1 Rs. 5999 Cancelled

Moto g Charger malfunctioning

I bought Moto G in the month of June. It has just been over 2 months and my charger is not functioning properly. Kindly replace it with a new one asap

Asus zenfone 4 a450 cg

Loud speaker problem.( music & videos & Phone Ringtones not play)

lotto shose in man

shose defective

plase provide the service of my Town

My town is Malegaon in Dist (Nashik) ..your company is vv good but i m not geting of your service pls provide the your service... My pin code is 423203

RTER ID ;OD[protected] PAYMENT REFUNT

letsbuy — customer service is worst

Hi,

I ordered a Videocon 1.5 ton VITA PLUS -VBS53.CVL1-CR using Letsbuy.com but they delivered Videocon vns53 cd1-ct model. When i asked about the same they told we didn’t have the same model so we delivered the similar model.

Letsbuy guys will call you after raising a complaint in consumer complaints and tell they are very sorry for the fault in the service .They will also tell that we will look back the issue very shortly.
After a week of time they will not connect you to the corresponding person and also they ask to hold the call for a minute and they will royally disconnect the call after a minute.
I endded up spending 400 rs only for calling their customercare.
I would like to express one thing be straight and correct in your business. If you are not able to rectify the proble please tell it directly to the customer and sort it out.
I got my order somewhere at sept 14 and i still didnt opened the box simply waiting for the replacement.
I wold like to present a guy (called pavan) from letsbuy in consumer complaints forum.he will talk very confidently as such he will solve the problem with in 2 days but ending up with out doing anything,.
Their final agenda is the only one thing customer will get vexed up and will not call back and will accepts the whatever product they delivered.

order num Order # LSB-344857

([protected]@flipcart.com) I am very disheartened to inform you that owing wrong feedback of your courier company that nobody was availabl e for delivery of product on 18.10.2014, I have been not delivered as yet xiomi redmi phone which was booked on 15.10.2014. I am pursuing the matter with your executives but in vain. I am to say that courier company neither contacted me nor sent me any SMS. Without contacting me how courier company can be supposed to reach at residence for delivery. The fact is that my family members were available at home on 18.10.2014 and no courier boy came to my residence. Courier company is maligning the image of Flip cart.The suffering has caused me great mental agony. I humbly request you to take strict action against courier company for mis feedback under intimation to undersigned (as I intend to seek judicial remedy for mental agony) and my product may be delivered today itself (Ghaziabad, UP)

re you providing any responses here?


On 27 October 2014 12:23, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Also, since you are in mode of responding, do let me know what is the Value Add of giving a Date line to anyone? Does some one check the Facebook page of Flipkart? or is it being used only for Punch bag purpose o[censored]nhappy Flipkart customers?

On 27 October 2014 12:09, Atul Jain <atul.jain.[protected]@gmail.com> wrote:
Who cares what will you do in future when you were unable to move in full 1 week (even when i spoke to your floor supervisors).. You mean to say that you were HELPLESS, this time? and try to be HELPFUL further if some order comes in future!

On 27 October 2014 12:04, Flipkart Customer Support <[protected]@flipkart.com> wrote:

Hello Atul,

Order ID: OD[protected]
Product: Redmi 1S

Thank you for writing in and notifying us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to this.

We do not like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

We expect our courier partners to expedite delivery requests in a timely and ethical manner and are disappointed to learn that the same has failed in your case. I've notified this issue to our concerned team and I assure you that this issue will be solved within October 31, 2014.

I assure you that such transit related issues will not reoccur and you will have a hassle free shopping experience with us in future. We are providing feedback to the concerned logistics and our concerned team will work with the logistics to minimize such issues which adversely affects the experience of our shoppers like you.

We at Flipkart, are very serious about our customers satisfaction and we work hard to get to the bottom of any customer complaints. This missed opportunity to give you an enjoyable experience with us is something that we could never abide by. To ensure that this will never happen again, we are taking special measures.

We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved.

Your kind understanding in this regard is greatly appreciated.

Please write back to us should you have any other questions or need further assistance.

Regards,
Anthony Nithen Paul
Customer Support

Incident History
Auto-Response 27/10/2014 11.35 AM
Dear Customer,

This email is for your reference only. You do not need to reply to this mail.
We will get back to you at the earliest.

Customer Support
www.flipkart.com


Customer By Email (Atul Jain) 27/10/2014 11.35 AM
Hello,

Please find attached the PPT and read it care fully. You will be able
to realize the difference. And this is on top of calling the CALL
CENTER of your esteemed organization on Daily basis from 16th to 22nd
of Oct (where i was fortunately able to speaks with Floor Supervisors
as well).

In case you are unable to understand the logic here.. do let know, for
me to explain.

--


Regards

Order- OD[protected] of Asus EeeBook


Not a single time the delivery was attempted at my office. My office remains open from 9AM to 9PM. I even kept my office open on sunday in anticipation of the delivery. I even complained on sunday that no delivery person has visited to deliver. I am a regular purchaser in flipkart and my office is located at a very prime location. I even asked the local delivery office contact number but that was also not provided to me. And today i got the message that due to several attempts delivery cannot be made and thus delivery is cancelled. However neither any delivery boy came to my office for delivery neither I got the call from ekart for the delivery. Take strict action against the delivery person and send my order.

Praveen Jain-[protected]

i ordered some items on 13th jan ..and not yet received 21th jan .. i want clam or more discount on the product i have purchased ...for late delivery

not delivering any product in uttar pradesh. can u tell me why?

i have placed an order on 11th febraury and made an online payment through credit card and they have delayed My shipment and each time i am calling the customer care they are disconnecting My calls.
I reside at hitech city, Madhapur but as i would be not available during daytime because i will be in office, So i give my address as delivery address. Shipment details showing as in the attachment why it taking this much time to delivery. Last month only i ordered a book it delivered with in 2days...

i did not get my lenovo a600 mobile.and today is a last date for it.
i want it within 2 days.

Placed an order with Flipkart on on 26-May-2015.
1st standard delivery scheduled on 29-May-15. Then 31-May-15. Now 1-June-15.
They don't even update the status on website for more than 24 hours.
And the call center floor manager are best .. They bluntly say - "the order was not a 1 day guarantee delivery", hence delay. Till 28th May they kept telling me it will delivered as per schedule. All of sudden on delivery day the dates kept on changing and with no confirmed assurance from Flipkart. Well if its not 1 day delivery at-least do delivery in standard 4 days time. No update on site. No update from call center. Bottom line - Flipkart Mantra : order all products on 1 day delivery guarantee else expect delays. The delay is for reasons best known to them. Worst part is absence of any information from them. If I would have paid extra Rs. 90/-, then they would have delivered me next day.

Home delivery not there and also
Flipcard delivery boy came to my village call me come this area within half a nour not came means I will return like that flipcard delivery boy restricted and attachment
What is this delivery immediately action in this delivery

ORDER NO[protected]

ORDER PLACED ON 24 June and today is 6 July..It is a prepaid order they are not giving any updates.I have called they several times and they talk rudely.They are saying it will be delivered soon.They are very poor in service after more than 15 days time they still to deliver the product within 1000 kn range.

Very poor customer service by Flipkart & their cc team even poorer...

moto e

i purchased a moto e on 3rd july all works good but from the last night it cant turned on m totally out of link due to this phone problm please help me or refund my money . thank you

incoming and outgoing voice did not come

when make a call or some time receive the call voice from caller didnt hear and same when some call received no voice come in mobile

UNNECESSARY DELAY

## OD[protected] pick is get scheduled from 20 July after delivering faulty product...but till date no pick and date is still extending ??? -every time come up with new excuse... -same happend with me on previous orders...

Mobile complaint

my cell phone voice sound problem

ABOUT THE ORDER

My order id is od[protected].I got a damaged piece.Please replace my order with new one.

Moto-e sim card slot not working

Order ID - OD[protected] Order Date[protected] My sim card solt is malfunctioning and its not reading the inserted sim. I want to get thos problem fixed or the phone replaced as it has hardly been 4 months o[censored]sing the phone

wrong shoes

I oderd addidas mid hike and i got another shoes with wrong size

refund hand blender

the product quality is very low and so noisy. wants to return and change my product to other brand

Homeshop18 — not fulfilling their commitment

I have booked order for fujifilm finepix digital camera model no. s1500 on 2/11/2009 and i have received this product on 17/11/2009. After receiving this camera i have checked its not working properly then i have told to homeshop18 costumer care and requst for take back this camera and return my paid amount but they did'nt want to accept my request. According to HOMESHOP18 "" 15 Days No Question Asked Money Back Guarantee: you can change your mind even after placing an order. we will take the product back and refund the full value of the product, only deducting the cost we have incurred in packing and freight. However , we rquest you to get in touch with us before using the product.""

kindly suggest me what should i do.

Homeshop18 — False commitment about delivery

Hi All,


I want to hightlight something about homeshop18. They are making false commitment to it's customers for delivering time.
For example on placing order they ensure you 6-7 working days (depend on product) but not fulfill.

now i recive my order & i didt found wifi function in my lg t500 . in home shop 18 clear specify wifi is in lg t500 u can also check. sir
costumer care delay my complain, plzzzzzzzzzzzzz help me ...i am belong in poor familyyyyyyyy

I ordered computer components worth rs 65000 and cancelled it after 3 days but I didnt get the amount back to my account..help me pls!!!