Flipkart Complaints & Reviews

Hi everyone,

please dont buy big products like AC,FRIDGE,TV...etc.i am telling this with my personal experience. i have ordered Samsung LED 7 series tv(order no :279716) on 5th of AUGUST.
i have paid 78,150- . they ask me to send ID proof and bank statement. i send on the same day. they hold my money for 1 week. after 1 week, when i contact the customer care, they are telling "they dont have that product , we r suggesting alternative product by additionally paying 8800- ." . i was agree to pay for that. the alternate product is samsung 6 series tv with samsung sound bar and 2 3d glasses ..etc. i received only TV on 7th of september not the samsung sound after calling 20 to 30 times to bullshiit customer care.actually i am staying in USA . i am waking upto 1AM in the morning(its my problem). now, i am calling every day for samsung sound bar and 3D glasses. still they are telling wait for 24 hours. every day ,they r telling same shiit . i ask them the new invoice for my order. because i was paid additional 8800- for new product. they send the old one. they r killing my [censored]ing time . even the supervisor Mr.Narender also cheating me. when i talk to him 2 times. he told me "he will take care my product " . i asked him my new invoice . he told me " u will get in 30min". 4 days happen still didnt received my products and invoice. today, i called , he told me the same story . i told him " i will be on line . send my invoice rite now" . he told me you will get in 15 min. i believed this time . but they send me the old invoice to my mail. what the heck they r thinking .....my product also still not received. when i talk to him, you will get in 24 hours. how can i believe ?? because they didnt send invoice in 30min......i forget about my product. today is 28th september .still not received my product. almost 2 months .....still not received. i am telling the fact that " they simply making chain business by holding money , fraud customer care (even supervisor ) . they just trained customer care "to tell 24 hours to wait to get response i am forwarding to respective team". in this 2 months," i was talked to almost 15 to 20 customer care people" . same routine shiit they are talking. i ask them to contact to your supervisor . they did 2 times. even "super visor also telling the same thing....but "he well trained by telling i will take personal care your order". they simply hold my money for 2 months (86950-) for making intrest . guys you know when i check online in the site , the price for that TV 86450- .they charged 500- more. when i talk to customer care on the same day , they told me the "same routine shiit i am forwarding your request to respective team" . i will see this week and than file the case against LETSBUY . they r cheating by below facts

1) they dont have products what ever they r showing in the site . they have to put "out of stock". but, they didnt do for all products. after buying the product , they will contact after some days and tell "we dont have that product".please buy alternative .

2) doing some chain business by holding customer money ( eg, my order will get 7 to 10 business days . today it will be 2 months , still not received my product ).

3) they cheated by charging RS.500- more. i was asked refund but not received yet ( they told 7 days to get refund). 15days happend..no refund.

4) customer care is very poor. they just tell wait for 24 hours to get response. every day same shiit i am listening from 2 months. it depends on managment .(i called almost 100 times from USA to india to bullshiiit customer care )

5) even supervisor also not telling the facts. he is lieing to me 2 times. i dont know if supervisor is cheating, whom i contact Mr.CEO ??


6) shipping service is bullshiiiit (safe express). forget about it ( i called so many times ). they gave me some docket number. i checked not updating from 4 days. i called they r telling wait for 24 hours .

7) i am still waiting for product from 2 months.

8) i need my invoice for my alternative product .but they r not sending it because they charged 500- more....

9) i know what response i will get from letsbuy to this review . they simply copy the review reply (some saved one) and paste here..........

please guys dont order any thing from this site. they r cheating ..i am going to contact the lawyer on this to file a case .

Thanks,
Bheema,

OD[protected]
i ordered a sony walkman worth 2265/- i got it delivered with 3 days on August 23, 2011. but there was some problem with the headphones. so,i asked them for replacement. the company has a policy to replace the products within 1 month. the delivery boy took my headphones for reverse pick-up 15 days ago saying that the new onew would be delivered the very next day. but he hasnt delivered the new ones yet. i am mailing the company daily, calling the customer care number but no satisfactory response. i am really fed up.

M/s Flipcart had sent a book packet through your courior service . The reference no. of the shipment tracking is [protected] . According to their message the packet was to be delivered sometimes near 18th September. This is already a week after that but there is no delivery of the said pkt.

Kindly look into it and inform me the situation.

Thanking you

Dr.Bharatendu Prakash
Bundelkhand Resources Study Centre
51, Suncity
Chhatarpur M.P.
471001

phone [protected]

I have Ordered Sony Vaio Laptop from Letsbuy.com on 11th Sept and receive following mail as order confirmation:

Greetings from Letsbuy.com!
We appreciate your choice of doing business with us.
We are glad to inform you that your Order #LSB-378489 has been forwarded to our Dispatch Team and it will be dispatched at the earliest. As soon as our Dispatch Team allocates your product/s to our Logistics Team, all the information regarding the shipping details will be sent to you on your registered e-mail address for your convenience.
If you have any further queries, feel free to contact our customer support team.
Always looking forward to serve you better,
Thanks & Regards,
Guite - Letsbuy.com Customer Service

After that I got a courier tracking number [protected] of ARAMAX, when I asked to courier company they informed me that they have not received the deliverable from letsbuy.

Then I called to LetsBuy customer care and they informed me that they will deliver it on 15th Sept. After that I dropped them mail and got following mail on 29th Sept:

We sincerely apologize for the delay in your shipment; however we would like to inform you that your order is getting dispatch today. All the information regarding the shipping details of your ordered products will be sent to you on your registered e-mail address for your convenience at the earliest.

Now Please help me as I have made payment of 41000 and it has been 13 days and I've not received the shipment and on the Lets buy site the status is showing as dispatched. Please help me to save from this fraud.

This is one of the worst online sites to buy stuff. I ordered a book to my place and requesting them to deliver it before 11:15 AM as after that I won't be available. They assured me I will get the book at my requested time. But I did not received any book for next 7 days. They always came after 11:15 AM and every day I wasted 15 to 20 rupees on the call center of flip-kart. I finally had to cancel the order after spending some 100 rupees on the call. The amount is very less but it is very very frustrating to call them every day. They are just and very very bad service. Not able to manage the work on the larger scale. Seriously

I HAD ORDERED ABOOK FROM THE FLIPKART SITE ON 07/09/2011 AND I WAS TOLD THAT IT SHALL BE DELIVERED WITHIN 4 DAYS.
DESPITE MY MANY CALLS ON THE CALL CENTRE AND MAILS TO THEM NO RESPONSE WAS GIVEN AND I HAVE YET TO RECEIVE THE BOOK. ON ENQUIRY THEY SAY THAT THE COURIER SERVICE HAS RETURNED THE SHIPMENT WITH REMARKS THAT ADDRESS NOT AVAILABLE. THE FACT IS I AM RESIDING HERE SINCE LAST MANY YEARS AND MY MOBILE NO. IS ALSO GIVEN.
IT IS A CHEATING SITE..... PL. BE AWARE.....

i had ordered headphones from letsbuy and made online payments through netbanking account of oriental bank of commerce. my payment has been accepted. i paid on 1st of september 2011 and still havent received anything from letsbuy. i have called them twice all they tell me is that they will ship it in 2 days.
the time mentioned on their website was 4-7 working days. even after 14 working days, nothing has been shipped. i even went to their office directly to get my headphones. it has been a loss. i saved hardly 40 rs on the headphones which costed me 480 rupees. and i have wasted atleast 200 rupees travelling to their office and on their call centre waiting lines. which get answered atleast after waiting minimum of 10 minutes.
complete wastage.

I have ordered one Targus laptop cooler for my laptop but it is not being delivered in time as claimed by the website itself.It's been 5 days but still unable to get the product through courier.Why they claim such a ?I am fed up with the Customer Care service too.As I call them up,they smartly say,"you will definately receive the product within 24-48 hrs

Letsbuy.com: Fraud! Cunning people! liar! Irritating! Disgusting!- Never buy from this site

This is how the whole story started-
6-sep-2011, Time: 1:05 AM [Monday night] I ordered HTC Wildfire- Phantom Black
Order #: 361057
The delivery time given was- 2 to 4 days [please note that it’s not SHIPPING time but its DELIVERY time]
The order was placed cause I wanted to gift this mobile to my fiancé as her birthday gift which was on- 11-sep-2011.

On 8-sep-2011, morning, I saw no change in the status [status was in-process] so I called them and they said they will expedite the process. I got message at 8:59PM same day that my order is shipped by DTDC.
awb no:V06364649
I was checking the status of this shipment every hour but there was no change. I could not even track this id on DTDC site.
Well, I did not receive my order on Saturday, Sunday, not even on Monday and there was no chane in order status so finally I called them on Tuesday and asked them for the status. I spoke to one of their executive and asked him to hand-over this issue to his manager/supervisor.
He handed over that call to Narendra. I spoke to him and he promised me that we will get this issue resolved within 48 hours max. 48 hours is their max SLA. [not sure if they even know the meaning of SLA]

Narendra gave me some DTDC Pune number but none of the number was working. All numbers were INCORRECT.

I called him again on 14-sep and asked him if there is any update. He said no updates. I asked him about the commitment he gave me and he said I can’t do anything…I can just send an emails to concern department. You can do whatever you want. I asked him any contact of concern department but he did not give me any details and disconnected the phone.

It’s been more than 48 hours so I called letsbuy again and ask them for the status.
Date: 15-sep
1st call: 10:30 AM
Executive name: don’t know
Update: you need to wait for 48 hours so that we will update you on the status of your shipment
When I requested him for exact details he said- We got your courier back from DTDC. [he don’t know the reason] and we will courier it today again. Call got disconnected…….

Now my fiancé is leaving to Singapore tomorrow- Friday 5:30 PM, I wanted to either cancel this order or get it by tomorrow evening anyhow.

I called them again-

2nd call: 11:50 AM
Executive name: Mansi
Update: there is no update from concern department. I told her that I got response from your executive before some time that you got that shipment back to you? She said there is no such a update. I requested her to get exact staus from seniors or something. Call got disconnected…….

3rd call” 12:10 PM
Executive Name: Deepa
Update: [I told her same old story and requested to get CORRECT update] she kept me on hold for 9:17 Min and came back with the status. It was-
Sorry sir, we have not yet delivered your order and this is half status [I don't know what is this]. Our team is still investigating on this we will get back to you by tomorrow. But for sure- we cannot deliver this order by tomorrow. I asked her for her suggestion and she suggested me to get HTC Wildfire from market and gift it to my fiancé and she will cancel the order and the refund will initiate after 7-8 working days.
So Kind!!!!
I had no other option but to cancel the order.

If you check this scenario anyone can become conscious about what they have done…
1. If they did not dispatch my order then why did they display fake courier number and DTDC name. DTDC management should closely look into this that Letbuy is using their name to hide their own frauds.
2. I may get my refund in 7-8 days….can I get any refund for regret which will be in my mind forever that I couldn’t gift my fiancé on her birthday what she was waiting and expecting since 8 months…

Well, this is lesson learned for me and you all can be alert from this. BEWARE OF SUCH A FRAUD SITES AND CUNNING PEOPLE…Have a happy shopping J

I will keep you posted on the status of-
1. cancelaation of order: I have not yet received cancellation mail/message
2. Refund: Now I am worried about my refund….
3. And what will irritate me is their same apology message what they post on all reviews…shameless!!! Letsbuy sucks!!!!!

I bought 2 laptops from your website. but its been 10 days and still they are saying ready to ship.i sick to this evry time i call they say that the product is ready to ship but till now nothing. Once they have given me the bluedart number also. look at this mail below :-

Dear Mr. Thakur,

Greetings from Letsbuy.com!

We appreciate your choice of doing business with us.

First and foremost, we apologize for the delay in your shipment; however
we would like to inform you that your Order #LSB-359357 has been
dispatched through Blue Dart via Docket/AWB no.[protected] and will be
delivered to you at the highest priority. You can check the status of your
Order, real time with the provided Docket/AWB number on the website for
the mentioned courier company.

We value you as our esteemed customer and solicit your kind understanding
on the subject.

If you have any further queries, feel free to contact our customer support
team.
Looking forward t your co-operation

Thanks & Regards,
Sanchaita- Letsbuy.com Customer Service


can somebody do me this favour by helping me out of this situation...i have spent 50000/- on this.

I "bought" a Samsung Galaxy S from Letsbuy.com. Though the payment was deducted on 07th September on their website, they keep telling me it has not reached them!! They acknowledge that I have paid through site and payment was successful. Still they didn't shipped the product. Now am running pillar to post to get my money back!

details of my order

Order No.: OD[protected]

Dabangg - Movies – DVD

Order placed on: 4 September 2011, 11:27 PM

Date Description Location
Tue,[protected] | 08:17 PM In Transit To Flipkart Facility GOA
Tue,[protected] | 02:25 PM Received At Flipkart Facility Mumbai
Tue,[protected] | 12:03 PM In Transit To Flipkart Facility Mumbai

I have placed am order for Dabangg DVD on 4th September 2011 and was told that it would be delivered with 2 to 3 days time.

I have not received my consignment. I have done the full payment for the product. When I contacted the customer care they could not give me a definite explanation. All they could tell me is that they are sorry.

I would like to register a complaint of fraud against flipkart.com.

I have ordered a washing machine on 13-Aug-2011 from letsbuy.com using 1000 discount coupon, it was mentioned on the site that it will be delivered with in 10-15 days, but today it more than 25 days but still i am waiting for the delivery.I usually purchase through online shopping this is the first time have to complain for any online shopping site.Letsbuy.com service is really very bad, they disconnect the call when we call them to know the status of our product.I think they don't want to deliver the product.
Therefore, I urge readers of this complaint to abstain from buying from Letsbuy.com unless they have money to throw.

I ordered microwave oven a month back with letsbuy.com and they assured delivery within 4-7 days but I did not get any updates in 4 days and I started calling them. Finally they shipped item after a week and I got the item after 2 weeks of order.

I was shocked because the oven was damaged and I immediately called up them. They told me it will be replaced, so they will send the courier guy for pick up. Again 2 weeks got passed and no one has come to pick up the product. I am totally fed up calling their customer care. They always give 100% assurance that the item will get picked up within 24 hours but their 24 hours never comes and 2 weeks are already over.

So never ever buy from letsbuy.com if you want peace of mind

I have very ridiculous experience with flipkart. On 28-Aug-2011 i ordered for Nokia E6 as my current N73 is having issues. Before placing order i spoke with their customer care and they informed me that item is available with Bangalore store and it will be delivered in 2 days, even thou official delivery is 4 business days.

I was expecting the item to be delivered to me by at least on 02-Sep-2011. unfortunately on 02-Sep-2011 evening they informed me via email saying it will take another 2-3 business days to deliver the product. I have just cancel the order and i asked them to return the amount to my credit card account. they said it will be done within 6 business days. Hope i will get my money back within 6 business days i. e by 09-Sep-2011.

Friends, beware of this kind of online product selling sites, it just to waste your time and money. On 28-Aug-2011 itself i could have purchased the item from Nokia priority dealer. Flipkart the looser.

Dear Sir/Madam
With reference to my Order No. LSB-325785 the order placed by me is for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-. And my earlier phones and emails to you.
In this respect I wish to inform to you that after continues pursuit of my courier to Blue Dart courier at the phone numbers[protected] and mobile number [protected]. It was informed to me that the courier so dispatched in my name has been delivered in the name of Amit. Thereafter Blue Dart courier has contacted me that they have traced the courier as it was wrongly delivered. At about 3 p.m. today (01/09/2011) courier boy come with the courier, the main packet is completely torn off. And the inner box is of Nokia phone of black color that has also been tampered with. Whereas the order placed by me is of Nokia C2-03 (White Light Gold) mobile handset. As the packet is completely torn off and the handset does not matched with that I had ordered, I refuse to take the delivery of the same.
Please note that it seems to be some foul play at the end of Courier Company. As firstly they have informed me that the courier has been delivered to in the name of Amit. How it can be possible as it was not a simple courier that can be wrongly delivered there is payment to be made on the delivery of the courier.
Please check at your end that details of the mobile set dispatched to me. Weather it was Nokia C2-03 (White Light Gold) mobile handset or not. You must have the IMEI number of the mobile you can easily check out the whereabouts of the mobile handset. You can easily check with the help of details of the handset dispatched by you and the one claimed by the courier company.
Please inquire about the matter how the valuable courier and be mishandled by the courier company.
At the end of the day I feel cheated and harassed.. I don’t think that your company feel good on account of cheating of you and your customer by your courier. You are requested to look into the matter and resolve my complaint.

Regards

Dr Alka Aggarwal
[protected]

Dear Ms. Aggarwal,

Greetings from Letsbuy.com!

Based on your inquiry, we have cross checked and found that order has not yet been delivered. Please know that You can check the status of your Order, real time with the provided Docket number #[protected] on the Blue Dart website:

http://www.bluedart.com

The current tracking information on courier website is as follows:

Waybill No : [protected] Reference No : 325785
Pickup Date 29 August 2011
From New Delhi
To Chandigarh
Status Delivery Attempted-Consignee Premises Closed
Contact Customer Service
If you wish, you can always contact the nearest Blue Dart branch office at following contact information to expedite the delivery of your package:

Telephone [protected]
Fax 277863
BLUE DART EXPRESS LTD,
S C O. 165-166,
SECTOR 8 C,
CHANDIGARH - 160018

We hope this information will help. We appreciate your business, your patience and understanding in this matter. You are always a valued customer to us and we are looking forward to serve you better.

If you have any further concern or queries, please feel free to contact our customer support team and we'll be happy to assist you further.

Seeking your co-operation, your patience and understanding

Thanks & Regards,

Shradha - Letsbuy.com Customer Service




>[protected] Forwarded message[protected]
>
From: atul aggarwal <[protected]@gmail.com>
> Date: Thu, Sep 1, 2011 at 12:47 AM
> Subject: my Order No. LSB-325785.
> To: alka aggarwal <[protected]@gmail.com>
>
>
>
>
> Dear Sir/Madam
>
> With reference to my Order No. LSB-325785 the order placed by me is
> for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-.
>
> As per your messages on my mobile no [protected] you had informed me
> that the courier has been dispatched to me by Blue Dart Courier and
> this may be reach to me on or after 01/09/2011. Now today I inquire
> for the same, I was surprise to know that the same courier has been
> delivered to someone els instead to delivering it to me.
>
> As you know that the mobile is a very sensitive equipment (it can be
> used for some unlawful purposes) and as per your records it has been
> sold to me. As you know that every mobile set come with (International
> Mobile Equipment Identity (IMEI). You must have the IMEI number of the
> mobile set so detached by you to my address. Kindly inform Police
> Authorities about its wrong delivery by you along with IMEI number of
> Mobile Set and inform me.
>
> Otherwise I will be forced to lodge complaint about this matter to
> Police Authorities as concerned to sensitivity of mobile equipment as
> well as financial interest involved in this.
>
> Please also advice to me what can I do further what will be the status
> of my Order No. LSB-325785.
>
> Kindly look into the matter seriously and also inform me your
> registered office address.
>
> Dr. Alka Aggarwal
>
Reply
Forward
Reply
from alka aggarwal [protected]@gmail.com
to [protected]@letsbuy.com
date Thu, Sep 1, 2011 at 10:34 PM
subject Re: Fwd: IN TRANSIT - LSB-325785 - Blue Dart - #[protected]
mailed-by gmail.com
hide details 10:34 PM (14 minutes ago)
Dear Sir/Madam
With reference to my Order No. LSB-325785 the order placed by me is for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-. And my earlier phones and emails to you.
In this respect I wish to inform to you that after continues pursuit of my courier to Blue Dart courier at the phone numbers[protected] and mobile number [protected]. It was informed to me that the courier so dispatched in my name has been delivered in the name of Amit. Thereafter Blue Dart courier has contacted me that they have traced the courier as it was wrongly delivered. At about 3 p.m. today (01/09/2011) courier boy come with the courier, the main packet is completely torn off. And the inner box is of Nokia phone of black color that has also been tampered with. Whereas the order placed by me is of Nokia C2-03 (White Light Gold) mobile handset. As the packet is completely torn off and the handset does not matched with that I had ordered, I refuse to take the delivery of the same.
Please note that it seems to be some foul play at the end of Courier Company. As firstly they have informed me that the courier has been delivered to in the name of Amit. How it can be possible as it was not a simple courier that can be wrongly delivered there is payment to be made on the delivery of the courier.
Please check at your end that details of the mobile set dispatched to me. Weather it was Nokia C2-03 (White Light Gold) mobile handset or not. You must have the IMEI number of the mobile you can easily check out the whereabouts of the mobile handset. You can easily check with the help of details of the handset dispatched by you and the one claimed by the courier company.
Please inquire about the matter how the valuable courier and be mishandled by the courier company.
At the end of the day I feel cheated and harassed.. I don’t think that your company feel good on account of cheating of you and your customer by your courier. You are requested to look into the matter and resolve my complaint.

Regards

Dr Alka Aggarwal
[protected]
- Show quoted t

I have disgusting experience with Flipkart.com. Feeling cheated. Placed order for a new mobile Nokia C2-03 (White) which is readily available in the market. I’hv Placed the order on 22nd morning and it was promised to be delivered within 4 business days. After not getting any details of dispatching I have called up the customer care and the reply I got from their Customer care executive Mr. krishna is "currently item is out of stock, we will try to procure it by 27th and then only we can proceed."

Flipkart is playing with customer emotions and time. Bad Service.

ID: OD[protected]
Order Date: 22/08/2011
Items Ordered: Nokia C2-03 (White) (1 qty)
Expected time of delivery: 4 business days
Order Grand Total: Rs. 4423

I had placed an order with payment of One book ( order No.OD[protected] ) on 28th July, 2011 on their web site it was mentioned that it was d imported edition it would be delivered within 7-14 business day.
It means my 28th order should be delivered to me by 12th August,2011 But till the time the product is not delivered to me between 14th of August to 22nd August,2011 I contacted flipkart.com customer support multiple times telephoncally all the person responded witth different and contradictory information. But the fact is that I have not received the ordered book for which I have already paid them in advance. I wanted the ordered book for the preparation of my exam which is on 11th Septemger, 2011
My contact number is [protected]

i bought a Sandisk Cruzer Blade USB 8GB Pen Drive through letsbuy.com on
13 AUG 2011 ,SATURDAY
order #300919

Payment Method: ATM/Debit Card
Total price Rs. 445
I have been waiting for reply from them regarding my order,but,I have yet not received any information about it. It was mentioned that goods would be delivered
within 2-3 days but 4 days have already passed. I want them send my order immediately or I would take further action.....................

I ordered this book ,becoz it was too urgent and written in your site that u will be delivering it with 2-3 working days, i ordered it on Aug 3. today is 9 Aug,.They Have too bad service, i called customer care twice,
they never given me apt reply for this.I[censored] have any books need to be purchased urgent dont use FLIPKART..take some other service