Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
23572
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4166
down
1583

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3534
down
1623
+91 12 4615 0000  [Corp Office]
up
1035
down
680
+91 80 4908 3910  [Grievance Officer]
up
1113
down
815

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
23572
Pending
668
Resolved
16885
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

Sort by:

Flipkart — regarding my gift card [Resolved]

 sarabeshsab on Nov 26, 2018
I had a gift card of rupees 10000 and i was trying to order a phone.When i was in checkout page i have checked the box of the gift card and chosen credit card as other payment so when i was trying due to some network reason the app has not loaded and i have closed that and came after somtime to see that my giftcard has disappeared i have contacted them many many times but no correct information was provided for what the money was taken..They promised to refund within 27 november 2018 and it is now 26 november 2018 10:34 pm still no sign of refund..Its an emergency for me but they havent understood...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart login problem [Resolved]

 bipulghosh151 on Nov 26, 2018
Sir, my name is Bipul Ghosh. My mobile number is [protected] and email id is [protected]@gmail.com
Sir i want to login my account but i can't. It shows login unsuccessful please try a minute. And i select a forget password enter otp and new password is shows unable to update your password.
The main problem is i have a cashless credit card from flipkart and i want to pay my emi at 15december. How can possible? Pls tell me and resolve my problem as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — fake/duplicate product [Resolved]

 Rinku Sandhu on Nov 26, 2018
I ordered ivoomi mobile battery as on 22 november 2018. I received this as on 26 november 2018. Its very shocking for me when i see totally fake/duplicate battery. It has built in two parts. Extra material joint with another battery to make fool even this battery wrapped with duplicate ivoomi wrap. It clearly feel during touch. Now i decided to take legal advice against all which are involved in this scam. Please refund my payment as soon as possible. My order id:-od[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — cheating to give exchange offer [Resolved]

 arunrdass on Nov 26, 2018
Why ur ekart guys refuse to pickup exchange products? It was happened while I bought washing machine .. My exchange product (TV) work as well but but they simply said like working condition is bad.. And collect exchange offer amount through CC. I don't know whether is sales trick by flipkart or ur ekart guys are lazzy to pick exchange product.dont do this kind of sales again and again it will reduce ur reputation .. After checking I had check with my technision he said product condition is good. Plz don't appoint lazzy people.. Or with draw ur exchange offer..call me with proper solution else going...
Complaint comments  Read comments Complaint category TVs

Flipkart — I am not able to update my password [Resolved]

 subhasishrocks on Nov 26, 2018
Whenever i trying to reset password i am getting message as "login unsuccessful. Please retry in a minute".
Then i used "forgot" button and received code, entered the code successfully, entered the new password but it was showing "unable to update password please retry". I have tried from web as well as from the app, but same issue.

I am facing this issue for last few days. I have some items in my cart & some coins which i want to redeem.

I am also attaching the screenshots.
My id: subhasish. [protected]@gmail.com...
Complaint comments  Read comments Complaint category Other

Flipkart — wrong product delivery and no response on time [Resolved]

 shrey mishra7 on Nov 26, 2018
01/11/2018 - date of order
Ordered oswaal question bank of class 12 of amount-rs770.
Order id - od[protected].

12/11/2018- date of receiving order
Received wrong product.
Ead question bank.

12/11/2018- date of replacement order
Placed replacement order.
Date given by flipkart of replacement - 23/11/2018.

But till present day - 26/11/2018 replacement is pending no response from flipkart.
Want a replacement or refund as soon as possible.
This is my humble request to look at the complain and...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — flipkart tv return/refund issue [Resolved]

 Shanky Suman on Nov 26, 2018
Hi.. I bought a thomson tv from Flipkart 10 days back, i was not satisfied with the product quality. I raise a refund request within 7 days, asking for resolution. I got a message that they will call me and give resolutions, I got no call from flipkart and my return request was rejected..

I raised the return request again saying that the tv dispay quality is not good.
They promised that we shall contact you and resolution will be given.

My request was rejected again without any callback or resolution

I called Flipkart customer care also, they took...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — about cancel my product? [Resolved]

 [email protected] on Nov 26, 2018
Hello
Dear Sir/Ma'am
I am Guddu Kumar.
Today I purchased one laptop but i do not need this model .
i need purchase other model i go to the flipkar website and cancel my order,
check the order status my order has been not cancelled many times i tried cancel the order but not cancel my order.
i talk to customer care not satisfied for the response please help me sir.

HP 15q Core i3 7th Gen - (4 GB/1 TB HDD/DOS) 15q-ds0018TU Laptop
Color: Smoke Grey
Seller:
RetailNet
Ordered
Cancelled
Your request is...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart.com — password not updated [Resolved]

 Sujoy93 on Nov 26, 2018
I am very much annoyed with the service of flipkart... I logged a complaint and still no action taken till date. The same problem is arising with me as well like others.. I want to get access to my flipkart account but still i am unable to... Whenever i request for new password the msg comes please try later... What the hell you have created that u can't give a simple service to your customer. One for thing i won't pay late fee for my emi because its on your side fault......
Complaint comments  Read comments [4]Complaint category Online Shopping

Flipkart — tablet imei number [Resolved]

 K Rathod on Nov 26, 2018
I order alcatel tablet from flipkart. When i received tab and i check imei number.. Number on tab and number on invoice is not matched.. So i complained to flipkart to send me proper invoice with proper imei number.. But flipkart refused to send me invoice with collect number. Since last 3 days i am contacting to flipkart and always i got insufficient answer from flipkart customer care. Really really bad service from flipkart....
Complaint comments  Read comments [4]Complaint category Online Shopping

Flipkart — flipkart rejected my refund od113810482065574000 [Resolved]

 smpoojary on Nov 26, 2018
Od[protected]Micromax tv). Rejected my refund.
Installation person who visited for product installation came to know that the product (Micromax tv) is defective and board has issue.
After that came to know that technician should come to check the product, but he is keep on cancelling the request. Finally fipkart rejected refund request.
Two time installation person cancelled request. Two times technician cancelled request. Flipkart says micromax team will contact you, but micromax team is not reaching us....
Complaint comments  Read comments [2]Complaint category TVs

Flipkart — product and refund [Resolved]

 Nandani chauhan on Nov 26, 2018
Recieved the wrong product.. Different color n very very bad quality n loose cover. If i am asking for a refund. They cancelled my refund req... N if i am calling customer care.. That no. Is not valid... Where to contact for my refund... Pls help... I want a refund... And i am a regular customr of flipkart....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — about the services that is provided by flipkart [Resolved]

 mandeep dhaliwal on Nov 26, 2018
Last time i did not receive my parcels because of your delivery boy and now its about your services that you provided your customers. I place 2 orders with order id od[protected] that is deliver on 24th nov 2018 and od[protected] that is deliver on 26th nov 2018 but i receive none of them because without giving any reason flipkart itself cancelled my orders, that is disgusting and very very disappointing. I has never seen this kind of services provided by any online service provider. After this i never place an order from your site and also recommend to all that please dont place any...
Complaint comments  Read comments [3]Complaint category Cosmetics

Flipkart — matrix shampoo/lotion/serum fakeeeeeee flipkarttttttttttt [Resolved]

 Pranay5476 on Nov 26, 2018
The worst online service provider is flipkart.

I have ordered matrix shampoo/lotion/conditioner combo pack from your site costing of rs:409, but when the product got delievered the same product was just a fake;

Eg:shampoo:clinic plus in matrix
Lotion:hair gel of mens
Serum:parachute oil

I complaint the same to flipkart they rearranged the product but as i say in starting the third class company again gave me the false product.

Then again i complaint they have refunded the money>

But such a fake company fakeeeeeee...
Complaint comments  Read comments [1]Complaint category Cosmetics

Flipkart — can not play quiz contest [Resolved]

 sudipta dhara on Nov 26, 2018
Already I contact with flipkart care about can not access game zone. They said I used different account in same IP, so they blocked game zone . After 2 or 3 days it will be work again. But till dated it does not work. Also I have a question, In same IP I can't access different accounts for game zone but how they accept orders through same IP used by different accounts?...
Complaint comments  Read comments [1]Complaint category Online Games

Flipkart — password not updating [Resolved]

 Vishalsingh2317 on Nov 26, 2018
I am very much annoyed with the service of flipkart... I logged a complaint and still no action taken till date. The same problem is arising with me as well like others.. I want to get access to my flipkart account but still i am unable to... Whenever i request for new password the msg comes please try later... What the hell you have created that u can't give a simple service to your customer. One for thing i won't pay late fee for my emi because its on your side fault....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — login error [Resolved]

 yugesh kumar on Nov 26, 2018
I m yugesh Kumar. I m unable to open my flipkart account. My phone number is [protected] and my email id is [protected]@gmail.com. Whenever i try to login an error pop up login unsuccessful please try after minutes. I have to pay my flipkart cardless credit emi. I have been try many times to forget password also. How can it is possible when i'm unable to open my account. Please resolve it as early as possible. Thank you....
Complaint comments  Read comments Complaint category Online Shopping

Filpkart — mobile mi poco f1 screen bleeding and defected

 Akshatkesharwnai on Nov 25, 2018
Sir maine poco f1 liya jisme screen bleeding ki aur mobile back panal defect issuse hai flipkart se liya. Flipkart ko complain kiya woh bolte mi ko mi ko batao toh kahte hai filpkart ko bolo.
Plz help me koi sunwai nhi kisse jau mein kahne plzhelp me. Inke policy ke chakar mein mara koi sunwai hi nhi
Akshat kesharwani
[protected]
Jalesharganj lalganj ajhara pratapgarh...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — flipkart account suspended [email protected] [Resolved]

 Andrin Issac on Nov 25, 2018
I am loyal customer of flipkart since their starting stage. Flipkart also provided me credit of rs 50000 under its pay later/ cardless option.. Flipkart representatives are not helping. They send only one email which is
“we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use.
This would also mean that you will no longer be able to login to your flipkart account.”

But i mailed them that i have not order...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — cancellation of return request with reference to the order id-od113809762476071000 [Resolved]

 P Das 31 on Nov 25, 2018
I received two products on 8 nov and both of them have size fit issue.I requested for cancellation on the same day but the refund was cancelled on the next day.since that time i called the customer care more the 7/8 times .Everyime they forwarded the request and everytime it was cancelled without any reason .Now i am really frustrated with flipkart..they must know that they can make fool only once bt not again.I am not going to purchase any product from Flipkart in future and would like to recommend the same to other people also.. Flipkart is really not trustworthy....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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