Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19990
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3574
down
1392

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2945
down
1377
+91 12 4615 0000  [Corp Office]
up
866
down
560
+91 80 4908 3910  [Grievance Officer]
up
926
down
677

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19990
Pending
135
Resolved
14403
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (5952)

Flipkart Complaints & Reviews

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Flipkart — refund not received for my man trouser of 594 [Resolved]

 Sanjaykumar Patil on May 15, 2018
I cancelled the shipment on 5th may, they promised to credit the refund money on it before 15th may. I have been waiting for 10days still no refund credited to my account. They simply saying refund is processed from seller side, but they are not giving me transaction i'd or arn number please refund my money i'm a trusted customer of flipkart have been using for more than 4yrs. Dont lose customer like me. Pleawe refund my money
Return id:[protected]
Sanjay kumar
Email:[email protected]
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — complaint about laptop replacement [Resolved]

 Yadu Jaryal on May 15, 2018
Hi, please start my laptop replacement process soon as hp care declared doa for this laptop against case id [protected]. Hp care already sent doa copy to flipkart then why you guys taking so long to process it. Pleaae after so much harassment i am making my final request to flipkart please please initiate my laptop replacement immediately.
Order id od[protected]...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — not delivered the product on promised date [Resolved]

 [email protected] on May 15, 2018
Ordered a Redmi note 5 on 13th may .
Promised me one day delivery by 14th.
Received a text that says your product is out for delivery & will be delivered by today on 14th may
Waited whole day but no delivery attempted.
Called several times on your so called customer support to at-least provide me the contact details of the delivery person but its like talking to a brick wall
Then they again reschedule the delivery for 15th may
And now after complaining several times they are saying 'we will resolve your issue by 18th may '.
I have seen many other...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — request for exchange [Resolved]

 [email protected] on May 15, 2018
I had ordered a product from sivanna colors academy makeup professional eyeshadow 10g(multicolor)...but the product that is delivered is some other product .
The product was delivered yesterday (i.e. 14/05/2018) at 11a.m. and the request regarding the exchange was mailed to [email protected] in the afternoon .
Till now there is no response from the service provider.
The complaint helpline numbers are not connecting me to the customer support executives.
The photos of the ordered product and the delivered product are attached with the request....
Complaint comments  Read comments Complaint category Cosmetics

Flipkart — hiding the mrp of chemistry ncert books using marker [Resolved]

 Anurag Chakraborty on May 15, 2018
I am Anurag Chakraborty, I have purchased chemistry ncert class 11 and 12 textbooks from Flipkart which I got deliver today, the books which I received had a discount of nearly above 45%. but the books after receiving I saw the mrp is marked with black colour to hide the real price of books which is illegal and I am not satisfied. WHY THIS KIND OF THING IS DONE?...
Complaint comments  Read comments Complaint category Education

Flipkart — product not available [Resolved]

 MARYAM KIRMANI on May 15, 2018
I am looking for babla belan chakla stand since long. I tried to get it delivered on three addresses but every time it says not available on this pincode. It is nt available in banglore, jaipur and saharanpur. If the product is not available then it should be removed from the page or else make it available to the customers. I want the product to be available in jaipur...
Complaint comments  Read comments [1]Complaint category Utility Services

Flipkart — defect in nokia 6 (mattle black 32 gb) [Resolved]

 Rajesh jha 0501 on May 15, 2018
Recently i purchased a nokia 6 (Mattle black 32 gb) from flipkart.com. My order id is od[protected]. I ordered it on 29.04.2018 and received it on 02.05.2018. Right from the first day i noticed that there is a major issue with the phone. During using around 4-5-6 minutes and connecting to charger, phone gets overheated even not able to touch the phone. So i filed for a replacement/ refund request with in due date of replacement policy date. The customer care executive told me that a technician will visit my home and give approval for the replacement after verifying the device. Accordingly,...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Flipkart — laptop charger not working [Resolved]

 Sridhar Joe on May 16, 2018
I bought a laptop from flipkart on apr 26th 2018.

It is not even more than a month. Dated 13th may 2018 the charger is not working.

I called the flipkart customer executive. They are not ready to take any action on it.

I got a very bad response from them. They reacted as if flipkart is not responsible once the goods sold to its customers.

Its not even more than a month charger is not working. Asked for the replacement but they denied without even trying to talk to the seller. It is really disappointing such a online shopping site not even...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — warranty seal and one screw missing in mobile [Resolved]

 Ri Tech on May 15, 2018
My phone got switch off suddenly and it not working anymore. Lenevo service center claiming that warranty seal and one screw is missing therefore they can't repair my phone under warranty conditions. And it been only four months to purchased the phone ie lenovo k8 plus, ordered on 8th dec 2017. And i have not open the phone so how the warranty seal got missed??. Please answer my question. And i request flipkart to repair my phone under warranty conditions or replace my phone as soon as possible or refund my money.
Lenovo service center is the first people opened and checked that warranty...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Flipkart — wrong product delivered casio watch [Resolved]

 advarjun on May 15, 2018
Dear team,
What are u doing.?? Scaling with services compromise does not long last. I"ll not prefer and advise to anyone to purchase from flipkart.
It is bad experience. Poor services. Careless team. Somthing wrong with management.
This is very disappointing without any information your team is cancelling my return request.
I ordered for casio watch. 3rd may i received the delivery. When i opened the parcel that moment was very shocked for me. The product was different from which i saw on website. It was a different brand product without tags.

I have raised...
Complaint comments  Read comments [4]Complaint category Online Shopping

Flipkart — flipkart for buy an air-conditioner.. [Resolved]

 Jagadeesh Babu Battu on May 15, 2018
In flipkart i bought a voltas ac.1.5 ton through zestmoney gift voucher s. I received order confirmation message. See this (Order placed: your order for voltas 1.5 ton 3 star... With order id od[protected] amounting to rs.28999 has been received. Your delivery is scheduled on tue, may 22, 2018 between 8:00 am and 8:00 pm. We will send you an update when your order is packed/shipped.) but now saying we not received any amount.
(What is this i loss my money. Iam suffering this issue. Please give back refund.)

I have proof s for further proceedings. Thank u
Jagadeesh...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Flipkart — payment done but order not placed [Resolved]

 Cecilia Tallis on May 15, 2018
On[protected] i have ordered stun gun on flipkart.
I used online payment. Payment has done and amount rs.451 is also debited from my account.
But order is not placed. No order showing in my flipkart account.
It's a humble request,
Either place my order or refund me my amount.
Any of flipkart customer service contacts are not responding. There is no 24x7 customer help. None of their executives are responding....
Complaint comments  Read comments Complaint category Products & Services

Flipkart — defective product for redmi note5 [Resolved]

 armagad0n on May 15, 2018
Recieved REDMI NOTE 5 from flipkart on 26th April.
I was using this and suddenly i observed that the microphones are not working properly.
I raised the complaint and a technician is assigned.
He called me and i explained him the issues and requested him to call me in next day as i was quite busy at that time.
I again received a call from flip kart stating that your replacement will be done by 9th of May and pickup will be done from the same address on which the product is delivered.
I agreed to this.
But some days before i got to know that my return/replacement...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — complaint regarding od212165226602645000 [Resolved]

 Thakur Harsh Pratap Singh on May 15, 2018
This is in reference to my order no. Od[protected] placed on 27th april, 2018. The order was for cannon eos 1300d quantity 2 for r/s. 24, 534.00 each, total= r/s. 49, 068

I am going through a torturous experience shopping from flipkart.

The order was placed on 27th and what i recieved on 29th was only 1 quantity, the second item was missing and the 1 quantity received had its seal broken

Immediately, i placed the replacement request on 29th april, 2018 and i recieved a mail back from flipkart on 4th may, 2018 confirming the replacement on 8th may.
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — apple iphone x 64gb silver dead on arrival [Resolved]

 Aman Takkar on May 15, 2018
I placed order for iphone x on 13 may 2018 and recieved it on 14 may 18... I am cheated by flipkart as they have delivered defective iphone... It was dead out of box and when i asked for replacement they have told me to go to service center and get doa certificate from there... And when i went to service center they told that they will open the product and repair phone... And they never issue doa... It is issued by seller and here seller is flipkart... Flipkart is asking for time till 26 may for resolution... I have been feeling cheated...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — I have received a faulty damaged product [Resolved]

 Ramanpreet Sabharwal on May 14, 2018
Order id-od[protected]
Return id-[protected]
I placed a order on 13/05/2018 on 8am and received a faulty product on 14/05/2018 7pm. I ordered a yu yureka 2 64gb gold variant which is faulty and false. There is big defect in its hardware and software. It's sim tray is jammed and damaged by which i am not able to insert a sim in a mobile & its google play services are disabled. I have taken the mobile to its company service center within when i received the mobile where they denied me the services because the mobile was faulty in both sections hardware and software. I...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — luminous tough x inverter battery trolley (no battery for the product delivered) [Resolved]

 YogaRamya on May 14, 2018
I have ordered Luminous Tough X Battery Inverted AN an inverter trolley which is sold by "White Collar Traders"
I have order this on[protected] my Order Id - OD[protected]
Invoice No.:FABQ0N[protected]

After delivering I did not find battery in the packed product. Just plates all six sides to arrange as trolley, and I paid the shipping charges as well. I do not find any customer service no. in the Bill from the Seller at least to contact and ask for it.This made me to complaint. I have ordered Air Conditioner in Flip cart along with that I ordered this.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Flipkart — samsung galaxy on max [Resolved]

 THEME INFO on May 14, 2018
The mobile purchase for flipkart first time giving
speaker complaint seller is replace the mobile
but replace mobile damaged for touch screen
I have complaint for Flipkart my ruturn the damage mobile
customer care is not responding properly
This is very bad to e-commerce website
10days return policy not follow by seller & Flipkart
But customer is very carefully buy only one on E-commerce website.
Thanks you
Regard
sakthivel.J...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — amount deducted but no order placed [Resolved]

 Pd26 on May 14, 2018
I placed an order on flipkart on 14th may, '18 at around 19:30 for 1) plum chamomile and white tea toner and 2) plum tan busters combo - a total of rs. 721/- i used my debit card, added details, and the app added the otp. I have a message of deduction from axis bank to flipkart. But, the order was not placed. I have checked "my orders" list on the app. The products still appear on the cart. They are asking for a payment again. They should revert the amount or deliver the products.
(From axis bank: info: pur/flipkart internet pvt/[protected]/flipkart internet pvt/seq no 921332.)...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — midea air conditioner [Resolved]

 abhi741994 on May 14, 2018
I ordered midea ac order id - od[protected] from flipkart on 30 april, 2018. I received different models for indoor and outdoor unit. I complained for same on 8 may, the day technician visited to install ac. Today is 14 may, 2018 and no response from flipkart. They have held my capital of inr 21000 without providing proper service and complaint resolution. They are telling me that they will replace ac by 30 may, 2018. Summer will be ended by that period and till then i will have to suffer from highest summer temperatures of may. I am unable to buy other ac as flipkart has held my capital....
Complaint comments  Read comments Complaint category Appliances

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