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Hi Team,
I have placed my order on 24th June 2022 for Oppo Reno 7 5g with order id OD[protected] from my Prime Membership. I got an email that I'll received this order on 26th June 2022. Then there was some issue from flipkart side, they have delayed my order which I was supposed to get on 28th June 2022. All of sudden I got call from Ekart on 27th June, 2022 at 7.30 to receive my order. The standard time to deliver the product is 9 to 6 or max to max 7.
On that day that guy told me that he will come on 28th June, 2022 again to give my order. Bt on 28th I have not received any call, message or email from Ekart. Against of which I have tried to get in touch with Customer care & they are such a ridiculous people, some of them were puting my call on hold or mute after 18-20 min they were disconnecting my call. I have tried to call them 10-12 times, even the system of Flipkart is so outdated that I was not getting any call but I was reciving message that "we have tried to call you".
Dont you have normal sense, how to handle your customer. Are they free ? They dnt have any work? Or what your expecting that they shuld call you again & again.
Yesterday, I had a discussion with your senior executive Ms. shalini, who confidently told me that You will receive call from higher management within 1 hour & yet I haven't recd any call or message. So you time is not going on or you watch has stop working? She told me that she has raised compliant for me, but today I got to know it wasn't complaint it was just a note. Now I have raised complaint as well.
Every online platform have the number of ekart or their delivery service provider, it is just a spam of time where u can find out where is your product, who will going to deliver you product. You have built such a useless system which is not even informing you your own internal things or contact details?
If your not delivering my product on time, atleast provide us a contact number or address of the hub where we can directly go & can pick the order.
I think so, this is the scam which is flipkart doing, we have order the product with various offer & now it is not favorable for you to deliver the product with that offer. So you will try to deliver the product for 3 three (as per timing which is not favorable to us) nd then you will cancel the product. In such a way you will not suffer fro the losses.
I need a call from you manager within 2 hours or else I want my product today itself before 6. I think you treating you prime members as a normal member only. So why should we spent amount to take your membership?
Such a worst service, I have see on online platform.
Flipkart customer support has been notified about the posted complaint.