| Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia and Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru 56 |
| Website: www.flipkart.com |
I placed the order (Realmi 9i, Prism blue, 6GB/128GB) on 19th may through flipkart order no OD[protected], whose delivery date was given 24th may. but till 24th may I didn't receive any product after when I was complaint they given me the next date 30th May, but even on 30th May I didn't receive any order. When I complained, they told me to wait for the next 72 hours. Now on 31st may they cancelled my order and told me to repurchase your order but now that particular mobile is more than 16000. I don't want my refund back. I want the mobile which I purchased @13028. When I complained regarding this, they (Flipkart) blocked my account. In that particular account I have Rs 2000+ flipkart gift card amount which I added in the month of Apr.
Then I complained to Consumer Forum Grievance N0 3538557 and shared a copy with flipkart. Now next day (02nd June) they call me and tell me your order is placed on 31 May, by mistake its showing cancelled they Give me Ekart Tracking ID is FMPP[protected] when I checked that tracking ID its showing me MARKED_RTO : ORDER REJECTED when I call customer care they tell me your order is cancelled due to damage. I don't know how many times my order is cancelled.
On 06 may they updated it in the Consumer Helpline portal "your return request has been cancelled". My concern is that I haven't received any product yet. How can I raise a cancelled request for this product? My complaint is that I haven't received any product yet and they respond back "your return request has been cancelled". This order was cancelled by flipkart two times (31-may and 2-june) with all necessary proofs attached with this mail.
please revert me back as soon as possible.
Flipkart customer support has been notified about the posted complaint.