Kindly, unblock my account.
I am unable to login to my flipkart account for a week or so. Customer care has sent this message upon enquiry:
"We'd like to let you know that your recent request has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account."
I talked to customer care many times but, they were helpless in front of the "system". They say that they cant do anything because its the "system" that has blocked my account. what is the use of "customer care" if they cant help the customer?
And the reason that the system has blocked my account is that I have returned an unusually high number of items.
wow! so does flipkart expect me to just accept any item that the fraud sellers send me?
for example, a seller kept sending me 2-6 size bangles when i ordered 2-8 size. i talked to customer care about it but, the seller still kept sending the smaller size. this happened 5-6 times. i finally gave up and bought the same item from amazon. and i got the right size!
another example, i ordered size 44 trousers but, the seller sent me size 42. should I just keep that small size? it is useless for me. and the main point is that the seller is at fault here. not me.
whoever wrote the code to block accounts is not very smart. the machine sees certain returns in a certain time period and makes a decision. it can not see the reason for returns.
its pathetic that I get such a treatment from flipkart after spending lacs of rupees on flipkart. I have been a customer for a very long time. shame on flipkart. a machine has total control over customer accounts. that is not a good way to run a company.
P.S.: I still have that size 42 trouser waiting to be returned! it must be my fault that I ordered size 44 and the seller sent size 42.
Flipkart customer support has been notified about the posted complaint.
Apr 11, 2022
Updated by makkam123 still no resolution after 5 days.
Apr 20, 2022
Updated by makkam123 looks like the system has taken over. still no resolution.