Flipkart Complaints & Reviews

Hello sir, On 8 April 2022 an unauthorised Transction of amount 12999 is done on you platform (FLIPKART PAYMENTS BANGLORE) using my HDFC credit card. I recieved No OTP or No E-MAIL regarding this transaction. I got to know about this transaction when I recieved my credit card Bill on 12 April 2022, I informed HDFC Bank regarding this unauthorised Transction.
Transction Reference no.
08905025500408013578527
Transction Time
11:44 PM
Card last four digits
9026

This is regarding my buy back option of MI 10T phone. With this complaint I would like to notify you with great disappointment that I have been constantly made to face the problem by not granting me the option to avail the buy back option for which I am entitled to. Despite escalating it several times in the past it has still not been resolved and the option is still not made available to me. Please find the following history of my escalations and resolutions provided by your team so far. I firmly want you to consider this request as final and provide me the option immediately to execute my buy back option without any further delay or hassle. Failing to provide me with an option could compel me to take legal action against you.

I have Purchased MI 10T mobile phone (Lunar Silver, 8GB|128GB) on 9th march 2021 (Order ID: OD[protected] with a buyback option valid until 12th march 2022 with the price guarantee of 24, 500.

Problem/ Issue 1 : The deadline to avail the buyback option was 12th March 2022. I tried to avail the buyback option in January 2022. Surprisingly I could not find this option available to me.

Escalation 1: I contacted you in January 2020 to report the above issue by speaking to the customer care executive, who informed me about the status that this option has been already availed by me (which was completely false and incorrect status).

[Incident: IN[protected]]

Resolution by the Flipkart team: During the investigation of above escalation your team found that there was a problem from the side of the vendor which caused the reflection of incorrect status and unavailability of buy back option and due to this I was also offered a goodwill gesture gift card as a compensation for the problem faced.

(After the first escalation the buyback option was made available to me, which reflected in the month of February 2022)

Problem/ Issue 2: To avail the option I ordered a new phone (Samsung A52s 5G) on 9th March 2020 under the buyback scheme by paying the difference amount of Rs. 6, 548.00. The new phone was supposed to be delivered on 11th March. When I checked the delivery status on the evening of 11th March it indicated a revised delivery date as 13th March. On 13th March I visited the Ekart logistics facility to enquire about the status of delivery of the phone. Surprisingly it had already reached on 11th March, and I was told that the logistics team has not received the final clearance from the seller to deliver the phone and hence it is being returned to the seller.

My Order Number For Samsung A52s:OD[protected]

Order Date: 9th March 2022

Shipment Id: FMPP[protected]

Seller: TrueComRetail

Escalation 2: I contacted the Flipkart support team to report the above issue.

Resolution by Flipkart team: The support team member informed me that my order is still in process hence a complaint cannot be raised at this point of time. He informed me to wait until the placed order gets cancelled, so that they can escalate this to the back-end team.

Escalation 3: My online order of phone got cancelled on 19th March 2022, soon after this I had been following up with the support team for further escalations. The escalation process took longer, and the deadline of 13th March was passed by then. With my continuous efforts I got a call from your social media team conveying that the vendor has agreed to extend the buyback deadline until 30 April 2022.

Problem/ Issue 3: Unfortunately, I could not find the buy back option in the app and also in the browser as conveyed by the social media team. I have been constantly trying to raise this issue with your support team by reporting the above issue, but I have not received any response yet, which is very unprofessional and irresponsible behaviour from Flipkart.

1. [Incident: IN[protected]]

2. [Incident: IN[protected]]

3. [Incident: IN[protected]]

4. [Incident: IN[protected]]

5. [Incident: IN[protected]]

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10. [Incident: IN[protected]]

11. [Incident: IN[protected]]

12. [Incident: IN[protected]]

Without providing any Resolution, the Flipkart support team has closed all the above incidents.

Final escalation now: It is very unfortunate that Flipkart has failed to take necessary actions in time to resolve the issues with the vendor. It seems to be an intentional delay in the process to make the validity of the option to expire. Now there is still time for the extended validity until 30th April. I would warn you for the last time to enable the buyback option on my account for enabling me to place a revised order for my new phone well before the deadline of 30th April.

Do the needful: Please enable the buy back option for placing a new order of a phone as early as possible.

Didn't paid bike fuel charges and also didn't paid the real payment for the parcel delivery to the delivery executives like me.
My name is Babai Ghosh Flipkart Id.1333801

Sir I ordered a titan edge watch via flipkart worth rs. 13929 INR on 03/03/2022 and i got my order on 06/03/2022. I got a local watch instead of titan edge. Same day i raised a request to flipkart for product return and they are making me fool since 06/03/2022 till today. Now they are denying to take the product back and not returning my money. Please help me sir. I’m mentally disturbed because of flipkart. Please you ask flipkart to refund my money. I want compensation from flipkart because I’m very troubled by Flipkart. Thank you sir in Advance

I purchase a product from flipkart .
Product name - Thomson 9R PRO 108cm ( 43 inch ) Ultra HD (4K) LED Smart TV
MRP RS 33999/-
Ordered ID - OD[protected]
I Ordered this product on 12 March 2022 AND this is delivered to me on on 23 March.
after discount its price becomes RS 21499/- . This amount is paid me online by SBI Credit card .
Installation and demo is free which is offered from flipkart but Installation is not done till now.
Return policy is over.

Istallation last date is 29 march 2022.

I complain about this many times but only give me 48 hours times by flipkart, not done any solution by flipkart.

I AM TOTALLY DISTURBED BECAUSE MY CREDIT CARD BILL IS GENERATED.

PLEASE SIR HELP ME .

Order ID : OD[protected]
On 15th april, at 08:01am
Someone else named Firoj from west bengal has ordered through my flipkart account and I didn't even know this person and now I'm unable to cancel that order with above order ID. At 08:01am I got this message = Order Tracking: A link to track the order for FINE WEAR ... has been sent to you by [protected] (Firoj). Track here: ****

Sir i have ordered MI 5X TV from Flipkart dated 11-4-22, i have done payment through debit card, after sometime I cancelled it .. but my refund amount isn't credited yet i.e-29499

Hi,

I have contacted Flipkart on multiple occasions after they blocked my account for unknown reasons.

I have raised a request on their Twitter account on Nov 4, 2021 and inspite of following up multiple times till Nov 12, 2021, they did not give me any relevant response and eventually I had to give up. Chat screenshots attached.

On Nov 12, 2021, I sent a mail to their grievance office at grievance.officer[at}flipkart.com regarding this. I got a very quick response within hours from their support team giving a baseless response --

"We'd like to let you know that your recent order has been canceled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account."

I asked them to provide the proof of this allegation and how they can track if people are actually using the products, but they decided to completely ignore all further mails and no response received till date.
I have almost all the items I have purchased from Flipkart and can even show it as proof in the form of live photos of the said items.

I would like consumer forum to take strict action against Flipkart as they are blocking people's account based on their faulty system and then not supporting afterwards. I have purchased so many items from Flipkart and have been a customer for more than 6-7 years. But now, I don't even have access to the invoices of my products and it is becoming difficult to even claim warranty of these item or sell them second hand if I want to due to lack of invoice. Please help me on this issue. I am attaching my chat screenshot and mail communication with Flipkart here.

Dear Sir/ Madam,

this is to inform you I'm buying Flipkart online 40-inch Thomson-9a-series-102-cm-40-inch-full-HD-led-smart-android-tv. Tv has one Black Dot same im informed Flipcart Team, without any information Replacement Rejected Replacement ID:[protected] kidly replace TV not required return amount.

Replacement Rejected Replacement ID:[protected]
We hope your issue was resolved with the steps suggested by our expert. If you still have problem, Dont worry ! you can create return till Apr 19

I ordered a refurbished phone (Pixel 3) from Flipkart last month! The phone stopped charging. They provided me with xtracover support number and mail id! ( None of those work). I tried contacting Flipkart customer 13 times after that with no avail. Im fed up at those point, Flipkart bis pretty much scamming the Indian public and there's no one that can catch them. Im sitting with a 11k dead phone in my hand.
Just a note the refurbished phone ka cover for 12 months under warranty!

Hello sir, I ordered mi beard trimmer 2 on Flipkart and received the product on 13 April and when I checked the product the on and off button was stuck inside so I immediately raised the replacement request bcoz I needed that product in hurry now the replacement request is rejected and they are saying me that they will resolve my query through email on 18/04/22
And i doubt the Flipkart as this is not why I ordered from Flipkart to get my request rejected

*Flipkart.com*

Its Our Biggest Promotion Of This Year!!!
Congratulations ma'am *Himanshi Pawar*
You have been selected for some special offer from
*Flipkart.com*

After purchasing any selected product from *Flipkart.com*
You will be eligible to get one assured gift below mentioned.

(This prize are assured only for selected customer with limited period offer. You can grab this one time bumper opportunity by availing a single promo code from *Flipkart.com*

*Flipkart.com* offers various lifestyle production on our sales in huge discount price.

If you purchase any product *Rs.5000/-* Company will provide you one assured gift totally free of cost.

If you have any complaint write us: *[protected]@flipkart.com*

You can also call on our customer care number

available. You will get a best solutions within 24 hours,

your problem will be resolved.

*Flipkart.com*
We will feel happy to help you.

1. *DELL LAPTOP 15.6INCH*
2. *SONY LED TV 43 INCH*
3. *I Phone 11(128GB)*
4. *Voltas AC 2 TON*
5. *LG REFRIGERATOR 471LTR*

You can made your payments by below mentioned MODE OF PAYMENTS:-

1- Paytm SAVINGS / PAYTM UPI
2- Online Transactions ( UPI, Google Pay, PhonePe etc )
3- Net Banking / Mobile Banking

Regards, SP
Team
*Flipkart.com*
Brigade Gatewa ccy, 8th floor, 26/1, Dr. Rajkumar Road, Mallesh getwaram(W), Bangalore-560055, Karnataka, India.

Flipkart — Flipkart paylater not updating in Highmark score

I have 50k paylater limit on flipkart and i have been using this for past 1 year.Each and every month i have payed the bills before the due dates, not even a single bill has crossed the due date. The scores of cibil, experian, equifax were updated and increased and now maintaining a good score except highmark's score. Instead of increasing highmark's score is still decreasing.It has been not updated for a lomg time so the score keeps decreased i emailed highmark regarding this issue they told that they can only change the score according to the data submitted by the financial institute.Kindly please update my payments details with Highmark.

Flipkart Account email : [protected]@gmail.com

I ordered a phone from Flipkart on 6-4-2022. And the showing delivery date is 8-4-22 they extend the date to 10-4-22. but they didn't deliver till now. I want the product today itself because the delivery address is my hostel address today I am leaving the hostel. FMPP[protected] is my tracking id and the order id is OD[protected]. They sent a message that the delivery address is incomplete but that's the correct address I checked my Pincode is 695003. So please help me immediately.

I repeatedly complaint to Flipkart regarding my account is locked as I want to pay my Flipkart smart upgrade pay later program.

I purchased a smartphone from Flipkart through pay later program so I have to pay 30% by due date 15 April 2022. But my account is locked and unable to pay, i e-mailed them and calling them again and again but no response.

They will lock my device If am unable to pay within due date.

So who is responsible for this, me or Flipkart?
They effecting my credit score and my device too.

I need urgent help in this.

Hi, i am from Hyderabad and my pin code is 500085, I have been making purchases on Flipkart for the last 7 years but since last 6 months all items at my pincode shows as not deliverable. Not sure why. Need an answer from Flipkart. It appears like the sale is announced only to create publicity but not for service.

I had booking flight for Jan 30 2022 from Bangkok to Bangalore through flipkart flight booking. Thai airways had cancelled the flight from their side Dec 23rd 2021.

Due to this reson I had raised ticket to flipkart team to refund the same. They asked me to wait for 90 days and waited close to 120 days. So far no refund.

I enquired Thairairways and they responded on Jan 6 2022 stating the flight has been cancelled and refund needs to be contacted at flipkart.

Attaching the mail from Thai airways.

- Forgot Password option not working (with "unable to process request" message)

- Request OTP option not working (with "OTP option unavailable" message)

- Called customer support 5 times, still they haven't resolved it.

I placed an order for a RealMe TV 32inch (HD Ready) - Incorrectly, Now I wish to return it and get a Refund or Replace it with the correct model that is RealMe TV 32in (Full HD) and also pay the difference amount.

Contacted support they said they only have a replacement policy to the exact same model, Which is absolutely unacceptable.

A Customer should have the right to return or Replace the product purchased he bout incorrectly It's our basic right.

I am very unhappy with this and want to seek resolution as I do not wish to keep a incorrectly bought product.

Hello, my name is Priyanka and i order multiple kurtis and tops through Bhim upi but flipkart not confirm my order and i am not obtained cashback in Bhim upi
Product name: bulk order
Order id:Not generated
Date: 14 november 2022

Pay through: bhim Upi
Transaction id:[protected]
Message: collect request from flipkart for pzt[protected]G8

Also no cashback is obtained in phone pe account