Flipkart Complaints & Reviews

Not replacing item from 15 days wrong item received request I'm pending every day im receiving a mail for resolution for next day .. but it's just a joke with me .. next day I got another date for resolution .. plz help

Tody 12 december 2021 i ordered hp w100 webcam order id is
od[protected]. It has out for delivery at 7.30 am . I contrac to delivery boy cont no [protected] (pin194)
and his personal mobile no is [protected]. But he reply me that he not delivery to me my product .Also said be canceled my product.

Dear sir,
This is jagadeesh who purchased poco m2 pro on November 2020 (order already attached).
kindly understand the problem which was sent earlier. Last year if replacement happened then I would not face that problem and after giving several complaints, I started using the mobile on 28 th November 2020.so the warranty period started from 28 th November 2020.so finally it is problem from company side then complete need to take further step for customer satisfaction. Kindly understand the problem of me and resolve it as early as possible.
Thanking you sir.
Hide quoted text

Hi Jagadeesh,

Thank you for contacting POCO India Customer Support. I understand that you are facing an issue with the POCO M2 Pro, and you had visited the service center and you are dissatisfied with the diagnosis, as they are asking for the charges.

We apologize for the inconvenience caused to you. Please do not worry, I will assist you with this.

I would like to inform you that Xiaomi provides a 1-year warranty over the handset for technical issues. Also, under the warranty, Xiaomi will not consider any physical and liquid damage. Similarly, if there is any damage found in/on the outer surface of the product, including cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments will be considered as physical damage, and its warranty will get void and you will be required to pay the relevant charges and taxes.

As I have checked with the details your warranty start date is[protected], and your warranty has already expired. Hence we are unable to help you in this regard.

For more warranty related information you can go through the below link: https://www.mi.com/in/service/warranty/

Also, I would like to inform you that our service center experts are authorized professionals and well-trained experts, they will never misguide you. Hence, I would request you to coordinate with the service centre and they will assist you further in this regard.

Our repair services are now available ensuring all safety precautions against COVID19 as suggested by the Government of India. In the interest of all our customers and employees, we request you to take an appointment in advance as per the availability of slots in your PIN-code and keeping the product invoice handy.

A prior appointment can be taken here: https://miservicemanager.mi.com/customer.html

An SMS confirming the time slot and the Service Centre address will be sent after you successfully take an appointment

• For your reference, here is the link for the list of service centers: https://www.poco.in/service-center

Note:

• A prior appointment is mandated for any service center visit.

• Once you books a service center appointment, you will receive a message having the phone number, address, slot, and map details of the service center.

• Walking in without an appointment will be asked to scan the QR code (to book an appointment) available at the entrance of the service center.

For further assistance please feel free to write us back. We will be glad to assist you.

Regards,

Samarth Singh Nagpal

POCO India Customer Support

Web Chat Service: https://bit.ly/pocosupport

Hotline:[protected]

From: Jagadeesh P
Sent: Wednesday, December 1, 2021 3:09:50 PM
To: POCO Service
Subject: Fwd: POCO India Support WO:ISIN[protected]-B166

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear Customer,

This is an automated e-mail acknowledging the receipt of your email. Our support team will get in touch with you within 1 working day.

Alternatively, you may use our Chat Support on https://www.poco.in and we are available all days from 9 AM till 9 PM. Also, you may contact your point of purchase for order related support.

Regards,
POCO India

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear sir/Ma'am

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]

#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#
#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#

Dear sir,
this P jagadeesh who addressed the issue already and I got a call from flipkart higher authority person Mr Abhijeeth who promised that the refund for poco m2 pro will be refunded by 11 November, but nobody picked up the mobile phone and amount is not refunded to me even though they (flipkart team, Technical visit team and Wish Master) had been confused me so many times from last 20 days .Nothing is happened in a proper way as per their instructions and they don't have proper information regarding this matter. Every time I am calling and complaining about issue. How times this same thing happens from Las yea And how times I need to wait for solving the issue. I have been waiting from the Las year till today.
Kindly understand the issue and solve it as soon as possible.
Thank you.
P jagadeesh
Phone number:[protected], [protected]
Hide quoted text

Dear sir,
This is jagadeesh who purchased poco m2 pro on November 2020 (order already attached).
kindly understand the problem which was sent earlier. Last year if replacement happened then I would not face that problem and after giving several complaints, I started using the mobile on 28 th November 2020.so the warranty period started from 28 th November 2020.so finally it is problem from company side then complete need to take further step for customer satisfaction. Kindly understand the problem of me and resolve it as early as possible.
Thanking you sir.

Hi Jagadeesh,

Thank you for contacting POCO India Customer Support. I understand that you are facing an issue with the POCO M2 Pro, and you had visited the service center and you are dissatisfied with the diagnosis, as they are asking for the charges.

We apologize for the inconvenience caused to you. Please do not worry, I will assist you with this.

I would like to inform you that Xiaomi provides a 1-year warranty over the handset for technical issues. Also, under the warranty, Xiaomi will not consider any physical and liquid damage. Similarly, if there is any damage found in/on the outer surface of the product, including cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments will be considered as physical damage, and its warranty will get void and you will be required to pay the relevant charges and taxes.

As I have checked with the details your warranty start date is[protected], and your warranty has already expired. Hence we are unable to help you in this regard.

For more warranty related information you can go through the below link: https://www.mi.com/in/service/warranty/

Also, I would like to inform you that our service center experts are authorized professionals and well-trained experts, they will never misguide you. Hence, I would request you to coordinate with the service centre and they will assist you further in this regard.

Our repair services are now available ensuring all safety precautions against COVID19 as suggested by the Government of India. In the interest of all our customers and employees, we request you to take an appointment in advance as per the availability of slots in your PIN-code and keeping the product invoice handy.

A prior appointment can be taken here: https://miservicemanager.mi.com/customer.html

An SMS confirming the time slot and the Service Centre address will be sent after you successfully take an appointment

• For your reference, here is the link for the list of service centers: https://www.poco.in/service-center

Note:

• A prior appointment is mandated for any service center visit.

• Once you books a service center appointment, you will receive a message having the phone number, address, slot, and map details of the service center.

• Walking in without an appointment will be asked to scan the QR code (to book an appointment) available at the entrance of the service center.

For further assistance please feel free to write us back. We will be glad to assist you.

Regards,

Samarth Singh Nagpal

POCO India Customer Support

Web Chat Service: https://bit.ly/pocosupport

Hotline:[protected]

From: Jagadeesh P
Sent: Wednesday, December 1, 2021 3:09:50 PM
To: POCO Service
Subject: Fwd: POCO India Support WO:ISIN[protected]-B166

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear Customer,

This is an automated e-mail acknowledging the receipt of your email. Our support team will get in touch with you within 1 working day.

Alternatively, you may use our Chat Support on https://www.poco.in and we are available all days from 9 AM till 9 PM. Also, you may contact your point of purchase for order related support.

Regards,
POCO India

*This message originated from outside of XIAOMI. Please treat this email with caution*

Dear sir/Ma'am

This is P jagadeesh who purchased poco m2 pro mobile on 26 th October 2020, which I mailed on 11 November 2020 earlier regarding Heating issue and other issues. After that for that above mentioned compliants there is no resolution happened. Any way I have been using that mobile since November 2020.Recently my poco m2 pro mobile was dead on 16th November 2021.Then Immediately on the next I visited mi servicing centre at salem on 17th November 2021 and they checked and told that mother board problem(job code number:WXIN[protected]).For the repair/ Regarding my poco m2 pro Complaint issue and consider the last year Complaintwhich is attached of the mother board they asking me pay 8000 rupees approximately. I started using mobile on 28 th November 2020 after the several complaints .then warranty will come from 28 th November 2020 to 28th November 2021.But the service people not aa accepting and this issue I faced so many problems and faced several physical and mental stress and I am middle class private teacher (due to pandemic of Corona, I am getting half salaries) and how can face this burden. Kindly understand the above mentioned situation and faced problems . Kindly bring take this higher authority and solve this mobile issue as early as possible .
Thanking you sir/ ma'am

P jadadeesh
Job code number:WXIN[protected]
Phone number:[protected], , [protected]

Hi Jagadeesh,

Order ID: OD[protected]
Product: POCO M2 Pro (Out of the Blue, 64 GB)

We're sorry for the trouble you faced with product.

Please be assured that we are working on fixing this and will get back to you with an update within 24 to 48 hours however, resolution date is 13 Nov 20.

Hope this helps.

Thanks,
Saniya Anjum
Flipkart Customer Support
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Hi sir/madam,
This P.jagadeeesh who is purchased a mobile poco m2 pro on 12 November 2020 on flipkard platform(Flipkart Order ID: OD[protected]. I recieved a mobile on 28 November 2020, after usage of one day I observed some issues in the mobile ( those are heating issues, speakers, mic, internet connections, earphone connections, camera problems...), .Regarding this I given several complaints to flipkart as per return policy (As per Buyers protection policy)before due date and several times technical visit happened, they noticed problems but no team picked up mobile and not return my amount. Please understand my problem and solve it as early as possible. Otherwise I will proceed legally as per Buyers protection policy. Thank you
From
P.jagadeesh
Flipkart Order ID: OD[protected]

#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#
#/******本邮件及其附件含有小米公司的保密信息，仅限于发送...⇄ This e-mail and its attachments contain confidential information from XIAOMI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!******/#

I have purchased product from Flipkart account from registered mobile [protected] on 11/dec/2021 using Flipkart pay later, after payment flipkart will cancelled my order and send this message ( Since the item went out of stock, it was cancelled) the Payment amount 1108 will be refunded in the flipkart pay later but they not refunded in bank account I have contacted my times flipkart support team but no one can given solution regarding this. I am sending screenshots related to this purchase kindly do needful . thank you .

Sir i have ordered online product as per above details after delevery of my produuct i raiserequest for replacement and i got new headset but this product is not good as per given specification and it have a issue in that its one set not working properly.
after this i have raise return request but flipkart auto cancel my request.
so want clarification for this why flipkart cancel my request in automode.

After recieving completely different product, we requested refund from the company. But to approve the return they are constantly demanding our ID proof, which is not at all considerable.
Government clearly denies to share the private information like AADHAR CARD or PAN CARD, despite this flipkart is asking to mail them either of these two.

I had placed an order with Flipkart on 21st Nov 2021 with order number OD[protected] and paid Rs 1660/-. The promised delivery date was 30th Nov. But it did not got delivered then. Later, promised delivery date got extended to 3rd Dec. But it did not got delivered then also. Now, on the app, it got updated that issue will be resolved by 9th Dec. Between this period, I called Flipkart executives for follow up regarding delivery but all said to wait till 9th Dec.
On 9th Dec, issue did not got resolved and in the evening, I got message that issue will be resolved by 10th Dec. Today is 10th Dec but the issue has not been resolved yet. I have not been given expected delivery date nor I have been informed with issue resolution. I have called Flipkart Customer Service executives more than 20 times but no satisfactory reply was given.
It has been more than twice the time by which the product was expected to be delivered. I have been waiting patiently but still it has not been delivered. As the product is an USB adapter, I cannot work from my laptop efficiently without it. I have paid for the product and was expecting delivery within time. Delay in delivery and issue resolution has caused harm to my office work.
I ask for issue resolution as soon as possible and compensation for late delivery.

Sir my mom not understand name but a delivery boy give my mother a product and say this is your son's order and i want to my money back .
flipkart order id is - OD[protected] AND BILL on Surjeet singh
adress - badi naher chaukabag lalitpur but my name - sanjeev prajapti
i request you please back my money.

Hello kindly close pay later account limit ₹60000 from [protected]@gmail.com and provide me NOC regarding same.

I ordered a hp u1 128gb Micro SDXC card from Flipkart worth Rs1063 from Flipkart on Nov 25 2021, first I Received a skipping rope which I then put a replacement request & again Flipkart delivered a damaged Sony 32gb Pendrive for which I contacted them but they told that they wont replace but refund only half amount to which I refused

I tried contacting them again & again but today they said that because return policy ended Flipkart will not refund or replace my wrong product

I asked Flipkart support to talk to their customer support manager but they said we cant do anything

Flipkart does this trick regularly with lakhs of customers to get rid of damaged products & refuse refund to customers

Order id- 0D[protected]

Hi,

This is Swathi & Flipkart has blocked my account [[protected]@gmail.com]. I had ordered 3000 RS worth of Products & 1500 RS recently I have added to Flipkart Wallet. Flipkart has blocked my account & my order has been cancelled & I'm unable to take my 1500 RS from Flipkart Wallet. Please I need justice & need help to restore my above Flipkart account & also I'm a regular purchaser from Flipkart & didn't expected Flipkart will do these to the loyal customer. Really anguish with Flipkart & need help to resolve my account by activating it ASAP.

Ordered a smartphone on 04-Dec-2021. Realme 8i.
Order OD[protected]
Received a damaged phone instead.
Placed return request on 05-Dec-2021.
Not received any response from flipkart till date (11-Dec-2021)
Please help me out.

My order id - OD[protected]

So my order was Dispatched to FRK/GGN on Wednesday 08 December ( time - 12:58:02 PM )
Today is 11 December Saturday ( Time - 2:45 PM ) and there are no updates on where my package is for the last 3 days.

Is it being delivered on a cycle?

I've ordered a Kurta of ₹619 (+ 30 supercoins) from Flipkart and requested for refund on 5th Dec 2021. On the pickup day, I've got the 30 supercoins back and ₹583. And received a notification from Flipkart chat support that the balance ₹36 will be credited to your account on or before 7th Dec. But hasn't received even after 2 days. I've contacted Flipkart several times and said wait for 48 hours and all.. And finally they said that the seller had initiated the refund amount via Paytm UPI and if you haven't received it yet you should contact Paytm customer care. After contacting, there shows an error in Paytm call. I haven't recieved my money back. Please do something.
My order ID: OD[protected]
Upi Reference no:[protected]

My order date 27 November
First delivery date 5 December
Then second delivery date revised date 7 December
Then 11 December is just for the date for reason
Then 15 December to just inform members that what issue and what reason behind delay
And nothing proceeds in my case
So I want to file complaint against all of them and I want Compensation for above misguided and waste my time
Every day its show delivery today deliever today
And make me wait
They waste my holidays working days
I chat every day but no result every day same story
I call them once they hold call for 20 minutes and suddenly disconnected the phone
Bad experience
I want justice for this bad service

I have ordered one office chair from flipkart and I requested for return within 4 days after delivery. They promised the technician visit on 9th December but still no one has reached or contacted me for that. Meanwhile I’m receiving messages like I requested for cancellation of my request without my knowledge. Customer support team marking my complaints as resolved with out showing any resolution. If I’m contacting them, calls getting rejected by them.

Hi
Order ID - OD[protected]
I have ordered one Havells geyser. But it came with missing parts. After complaint Flipkart had send one Replacement product and I recieved it on 29th Oct 21. But it was defective. The packaging wad not proper and also body is defective. So I had lodged complaint for product return . But nobody came for pick up and I have not received my refund. The Flipkart and Havells sellers service is pathetic. Hope after this email I will get proper resolution.

Kind Regards
Shankar Tamhane
Mb [protected]

I've bought a non-stick cookware set . whose quality i did not like it.
i put the return request same day as i received it as there was seven day return policy. but no one has come to pick it up. when I enquired about it through customer care he asked me to cancel the return because this packet can be picked up only in case of damage. I told him it didn't fit as per my requirement and this is eligible under 7 days return policy.
so he asked me to hold and i kept waiting for 20 mints after that call disconnected.

when I called them again 24x7 hours customer care i was told to call them in morning as they are not able to find any details.

i am unable to understand why they are making an issue after mentioning 7days return policy.

I had purchased Realme 43 inch Smart TV from flipkart on 20-Oct-2020. I also purchased complete protection, giving me 3 years extended warranty.
I raised service request on 20-Sep-21, informing the Flipkart support team that I started getting horizontal lines on the TV screen and it is getting heated at one corner. One of the engineers from support team visited on 01-Oct-21 and informed that the panel needs to be replaced. Since then there has been no update on the status of the request. I have sent more than 15 emails to Jeeves support team along with Grievance Office as well as CS-Head. However there has been no help. I must have received calls from 6-7 different representatives from Grievance Escalation team, but with no updates. Jeeves support team has been only responding with a standard response asking for 2 business days. It has been 2 months since the complaint has been raised with the support team. I am not getting any co-operation from anybody from Flipkart - Jeeves Support, Grievance Escalation team or CS-Head.

Plan ID: CPFK[protected]
Claim id : N-SA[protected]
Incident: IN[protected]

I ordered a product on 23th November through flipkart pay later and the delivery date was on 4th December. It got extended to 7th December. However, I recieved a mail that if I don't pay the amount till 5th December, it would levy extra charges. Therefore, I paid the amount on 5th itself without receiving the product. I didn't receive the product on 7th also due to too much delay. I haven't got my money refunded yet but flipkart says it has been refunded. Customer support says same thing. Kindly refund my money.