Flipkart Complaints & Reviews

Order : OD[protected]
I ordered multiple items in this order but Flipkart is not delivering one item worth INR 11254 - Mooncraft Furniture Wooden Dining Table with 2 Chairs & 1 Bench Solid Wood 4 Seater Dining Set (Finish Color -Teak Finish With Cream Cushion, Knock Down)

I raised issue on Oct 10 2024 but still after multiple communications they are not resolving the iuue.

I also requested to cancel my order more than 3 days before, neither they deliver the order nor cancel the order.

Now I am in a situation that I can not buy this item from some where else.

Please help

I ordered a bike from Flipkart on September 28, 2024. After placing the order, I got a call from the seller on September 30 and was told that the bike model I ordered was not in stock.

Then I contacted Flipkart's customer care and they asked me to wait till October 5. But till October 5, I did not get any update. I contacted again and I was asked to wait till October 8. In this way I was repeatedly given 48 hours.

Finally on October 15, I was told that my order has been canceled and I will be refunded the entire payment.

I am very disappointed with this whole experience. I feel I have been cheated. I waited for so many days and I did not get any concrete answer. I will not get the offer I got now.

I want Flipkart to take appropriate action in this matter and compensate me for my loss.
And today 17/10/2024 they not get any responsible reply, only says sorry and sorry

I’ve ordered a product(Puma Shoes Zod Runner), Size 8 using flipkart service on 2nd October but somehow size that I order didn’t fit me proper and then I made a return/replace request but at that time flipkart deliver agent asks me for looptag number which I didn’t receive with product from flipkart itself.
And now I’m requesting to replace that product with 9 number, they are nor responding properly and they ask me to made refund instead of replacement, even after option and size availability

I Have Click On Link For Order One Earphone Which Link Refelected In My Social Sites, In Which After Submit Address Details, I Have Pay Cash Amount Of Rs.299 For Oneplus Ear Phone, Where 87% Cash Back Meassage Found. I Have Transaction Id And Photo Of Company.

Dear sir Mam Maine 3rd of October ko order place Kiya tha jo ki maine order ki payment v kar di thi and order confirm hone k baad mene wait Kiya shipping k liye ho ki expected date 11th of October thi abhi tak na ship Hui hai na h kuch and today 16th of October suddenly they Cancelled my order jab stock hota nai hai toh order lete h kyu hai Flipkart and it's Seller MTAILMADEECOM ki fraud hai hai ye customer se offers deke order place karwa lo and payment after that customer jab support pe baat kare toh date de dekar order cancelled kar do I want my order job mujhe Flipkart provide kare at same offer price ab rate badh gaye toh Flipkart wale kehte h fresh new order place kar do why I will do I will make a order but give me at same price

I am writing to express my extreme dissatisfaction with my recent purchase from [Flipkart]. I have encountered repeated issues, and I am requesting an immediate resolution and a full refund for the product. Below is a detailed account of my experience:

First-time delivery: I initially received a damaged product, and to make matters worse, the item was damaged. Since the delivery was marked as Open Box Delivery, I had the opportunity to check it on the spot.
Second-time delivery: Given the previous experience, I specifically requested Open Box Delivery this time as well to avoid any further issues. However, the delivery agent refused to cooperate and declined to open the product despite my insistence.
Wrong product received again: After being forced to accept the package without inspection, I was shocked to find that the product inside was a completely different model—a Lenovo tablet—which I did not order. This is unacceptable as I trusted your delivery process, but it has now failed me twice.
This repeated negligence has caused me significant inconvenience and frustration. I feel misled and have lost trust in the service.

My expectations are as follows:

An immediate full refund for the incorrect product.
A prompt apology and clear assurance that such negligence will not occur again.
A detailed response on how you will resolve this issue to prevent further inconvenience to customers like me.
I hope you understand the seriousness of the matter. If this issue is not resolved swiftly, I will have no choice but to escalate the matter to the consumer protection authorities and post my experience on social media platforms to ensure others are aware of these lapses in service.

I trust you will handle this matter with the urgency and professionalism it demands. Please respond at the earliest with the next steps.

Thank you.

Sincerely,
Mahesh Kumar
Order Number: OD[protected]
[protected]@gmail.com

Hi Team,

I am writing to formally raise a complaint regarding the non-delivery of a 65-inch TV that I ordered from Flipkart during the Big Billion Day sale. The details of my order are as follows:

- **Order ID**: OD[protected]
- **Order Date**: September 28th, 2024
- **Expected Delivery Date**: October 6th, 2024

As per the tracking information, the TV was dispatched on October 1st and reached near my hub on October 4th. However, it is now October 15th, and the TV has still not been delivered. I have contacted Flipkart customer service multiple times and have been repeatedly told to wait for 48 hours. Despite these assurances, there has been no progress, and the TV remains undelivered.

On my most recent call to customer service, the representative refused to transfer my call to a senior team member and did not provide an escalation email address. This lack of support is unacceptable, especially considering that my credit card EMI has already started, with the first installment due on November 3rd.

I am requesting your assistance in expediting the delivery of the TV as soon as possible. Your prompt attention to this matter would be greatly appreciated.

Thank you for your help.

Thanks & Regards,
Abhijeet Davane

I am writing to formally lodge a complaint regarding my recent experience with Flipkart concerning my order of the Carlton London Atlas Mesh Office Adjustable Arm Chair (Order ID: OD[protected].

Upon receiving the chair, I discovered that it had manufacturing defects, specifically that one of the armrests would not attach properly. I reported this issue, and after an inspection by your official staff, my request for a refund was approved due to the product being faulty.

The pickup was scheduled for October 3rd, but it did not occur as planned. Since then, I have repeatedly attempted to resolve this issue through customer support. Each time, I was advised to wait until October 10th for a resolution, but no further action was taken. I have contacted customer support multiple times, only to be told to wait 24 hours for a resolution—this has occurred on more than three occasions with no progress.

Additionally, I received messages asking me to confirm if I had tried to cancel the pickup initiated by your staff. I want to clarify that I have not attempted to cancel anything and have responded promptly to those messages.

I am extremely frustrated with the lack of communication and resolution regarding this matter. I kindly request immediate action to arrange for the pickup of the defective chair and to process my refund without further delay.

Delivery too late

Item yet to reach hub nearest to you. Ekart Logistics - FMPP[protected]
Fri, 27th Sep
2:49 pm
Nadia
Your item has arrived at a Flipkart Facility
Fri, 27th Sep
4:55 pm
Nadia
Your item has left a Flipkart Facility
Sun, 29th Sep
3:51 pm
Guwahati
Your item has arrived at a Flipkart Facility
Sun, 29th Sep
10:02 pm
Guwahati
Your item has left a Flipkart Facility
Thu, 3rd Oct
8:50 am
Guwahati
Your item has arrived at a Flipkart Facility
Sun, 6th Oct
10:49 am
Guwahati
Your item has arrived at a Flipkart Facility

haven't reached silchar yet

A complaint regarding the damaged TV unit I received with my recent purchase. During the technician's visit for installation, a damaged piece was discovered, and a replacement ticket was immediately raised. However, despite over a week passing, I have not received any confirmation or update regarding the replacement.
This delay is highly inconvenient and reflects poorly on the level of service I expected from Flipkart. I kindly request urgent action on this matter to either confirm the replacement or provide a clear timeline for resolving the issue.

Mixer grinder motor no working

Hi,
I was supposed to get my flipkart order today, despite it being placed on 29th September.
It got shipped on 8th October and since then there are no updates.
This is the order number: OD[protected]
I am even happy to go to the hub and pick it up myself because after 2 days, I'm leaving the city and will not be able to collect it.
The customer service does not tell me if I can go and pick it up myself

It's the 10th of October and I need to avail warranty from Boat. However, the company requires the invoice to verify my issue. When I tried to download the invoice from the Flipkart app, I couldn't find the option to do so. This delay is affecting my ability to get my Bluetooth neckband repaired. The order number is "OD[protected]". I hope for a prompt and helpful response.

Dear Sir/Madam,

I am writing to file a formal complaint regarding a misleading and incomplete delivery from Flipkart. I ordered a product that was described as a "Pack of 20" grow bags on Flipkart's platform. However, when the product was delivered, I only received 10 grow bags instead of the advertised 20.

Despite reaching out to Flipkart's customer service team, I have not received a satisfactory resolution to this issue. The incomplete delivery constitutes a breach of consumer trust and misrepresentation of the product. I kindly request your intervention in this matter to ensure that I either receive the remaining 10 grow bags or be compensated accordingly.

Here are the details of my order:
- **Order ID:** OD[protected]
- **Product Name:** WNE Jaliwale Terrace Gardening (12" X 12") - (Pack of 20) Grow Bag
- **Date of Purchase:** 26 Sep 2024

I hope the Consumer Court can assist in resolving this issue swiftly, as it has caused unnecessary inconvenience.

Thank you for your time and attention to this matter. I look forward to your guidance and a positive resolution.

Sincerely,
Adarsh Tiwari
[protected]

Dear Sir/Madam,

I hope this message finds you well.
I am running a Flipkart seller account and writing to formally lodge a complaint against Flipkart for an unauthorized charge of ₹17699. that was made to my account for account manager services, which I did not authorize even not activated yet. Despite multiple attempts to resolve this matter, including emails, phone calls, and tweets, there has been no resolution or refund, and my previous communications have largely been ignored, including discussions with their executive Imtiyaz, I have received no satisfactory resolution or refund.

Below are the key details of the issue:

Misleading Information and Activation of Service: I received a call from one of your customer executives who assured me that no payment was required and proceeded to activate a service without my consent. Following this, I was never contacted for any assistance, and no service was provided.

Unauthorized Deduction: Without any prior notification, the charges of ₹17699 were directly deducted from my previous payment. This deduction was made without my approval, and despite raising concerns, no steps were taken to rectify the situation.

Lack of Communication: When I initially requested a refund, I was asked to remain patient, only to be misled repeatedly. My subsequent emails have gone unanswered, and my legitimate concerns were ignored. I have even made multiple complaints and publicly addressed this issue on social media, but there has been no action from there side.

Financial Loss: As a small business owner, this unauthorized deduction and lack of support have caused significant financial hardship. The misleading conduct of your team has further compounded the issue, leading to trust erosion.

Escalation of Issue: Despite my efforts to amicably resolve this issue, I am left with no other option but to escalate it further. As a consumer, my rights have been violated, and this has caused both financial loss and emotional distress.

Given these circumstances, I kindly request the intervention of Jago Grahak Jago to help resolve this matter and ensure that I am refunded the unauthorized amount. I am confident that your esteemed organization will support me in this consumer grievance and help uphold my rights.

Please let me know if you require any further documentation or details. I look forward to your prompt response and assistance.

Thank you for your attention to this matter.

Best regards,
Sunita
[protected]
[Flipkart Account : Sreca Fashion Paradise

Ticket No : IN[protected], IN[protected],

I tried to place an order but it is only showing "transaction declined due to risk checks".
I made a new account on flipkart since the account i was using was linked to my old number which i don't have access to anymore for otp (changing email). On the new account I tried buying 2 gift cards with supercoins but was unable to pay the first two times because i was unsure and clicked on the wrong payment app the second time. I was able to buy them after 10 mins through gpay and it got credited in my account. Today, i tried to finalise my order but it won't work/accept the gift cards and only shows payment declined. I have already tried to pay 4 times today but only met with the same popup message and don't wish to try further incase my account gets suspended for suspicious activity. If my account has been falsely flagged i would like to get it unflagged manually by flipkart customer support and wish to resolve this issue within this week as i am trying to buy some important books i require.

I have raised return request on 7th og spet and it’s approved as it is under policy. But it wasn’t pick up by logistic then flipkart called me and asked me to cancel the request and create na new one as the timeline of that return date exceeded. But same thing happened on my second return request and flipkart gave me fake sympathy that they have escalated the issue with seller and logistics partner but no action taken by flipkart team. I have reached out to them multiple times atleast 20 25 times but same thing happened no one take it seriously even if i am a VIP customer which i have paid for that. Now same thing happening its my 3rd return request but no one is calling me regarding this issue
For ref incident ticket - IN[protected]

I ordered a phone during the current sale (Sep'24) from Flipkart.

Complaint 1: While placing the order, the delivery date was showing the very next day but after payment completion the delivery date showed a date of +7 days (4-Oct). Why was this changed after payment ? Blocked customer's money.

Complaint 2: I waited for 4-Oct and received out for delivery message but they didnt deliver the phone. From 4-Oct till 7-Oct, all 4 days I received an out for delivery message and every day I waited for the delivery person. But nobody comes to deliver. The delivery has to happen with a phone as an exchange. So, they have to collect a phone as well as per the order. How is it possible to wait everyday like this ? Would you wait everyday ?

Complaint 3: Flipkart charges for exchange phone pick-up. On 7 Oct their delivery person called me and said it would be very late night and so I should visit their office to collect my order. Why do you then collect pick-up charge ?

These are unfair practices that Flipkart is involved in.

Recently, I purchased a few products from Flipkart and paid online. However, when the delivery date arrived, my order was cancelled without any notification and returned, with a refund issued to me. If they were unable to deliver, they shouldn't have accepted the order in the first place. This experience was incredibly disappointing and a waste of my time. When I contacted their customer support, they couldn't provide a valid reason for the cancellation, only saying it was due to an "issue" without further clarification. Such treatment is unacceptable, and Flipkart should take responsibility for these kinds of disruptions. Customers deserve better, and this kind of behavior needs to stop.

The below product was faulty in delivery so they took it return but when i was checking the status of replacement initiation they forced me to cancel the product using false practices option and when i was trying to buy it again they removed it and made it out of stock for that location and also they have increased the price of product on which i brought it earlier and not providing any compensation for that high amount

Product Name - Whirlpool 259 L Frost Free Double Door 2 Star
Order ID - OD[protected]
Registered mobile no - [protected]