Flipkart Complaints & Reviews

Recently, I purchased a few products from Flipkart and paid online. However, when the delivery date arrived, my order was cancelled without any notification and returned, with a refund issued to me. If they were unable to deliver, they shouldn't have accepted the order in the first place. This experience was incredibly disappointing and a waste of my time. When I contacted their customer support, they couldn't provide a valid reason for the cancellation, only saying it was due to an "issue" without further clarification. Such treatment is unacceptable, and Flipkart should take responsibility for these kinds of disruptions. Customers deserve better, and this kind of behavior needs to stop.

The below product was faulty in delivery so they took it return but when i was checking the status of replacement initiation they forced me to cancel the product using false practices option and when i was trying to buy it again they removed it and made it out of stock for that location and also they have increased the price of product on which i brought it earlier and not providing any compensation for that high amount

Product Name - Whirlpool 259 L Frost Free Double Door 2 Star
Order ID - OD[protected]
Registered mobile no - [protected]

I purchased on 29th October, 2023 – the Realme Buds T300 Bluetooth Earbuds (Black) with 12.4mm Drivers, 30dB ANC, 360 Spatial Audio, and 40 hours Playback.
Product Issues:
1. Bluetooth Connectivity: The earbuds do not connect properly with my Mac.
2. Sound Quality: During calls, the sound becomes distorted and heavy, making communication difficult for the other person.
3. Active Noise Cancellation (ANC): The ANC feature is not functioning as advertised.
As per Flipkart customer team’s instructions, I visited a service center and had the earbuds replaced. However, even after replacement, the same issues persist. This situation has been very frustrating as I am unable to use the product as expected.
I kindly request a refund for this product, as it is not working even after replacement. I would appreciate your assistance in resolving this issue as soon as possible.

On 26-09-24 i placed an order for the racold brand geyser from flipkart. Along with the purchase, i also opted for an installation package worth ₹361, which was recommended on your platform. However, upon receiving the product, i found that the geyser box itself clearly mentions that installation is free as part of the manufacturer’s service.

As a result, i believe that the ₹361 i was charged for installation is not fare, because installation is done by racold company that is free, flipkart don't have any role in it.. Then why this 361 rs.,

I kindly request you to take action against flipkart, so that he don't make fool of customers.

Details:
Product: racold geyser
Order number: od[protected]
Amount paid for installation: ₹361
Date of purchase:[protected]
Delivery date : 05-oct-24

They are delivering the order and delaying it further

I ordered a pair of apple airpods . I received a defective product . I raised a return request but the team kept stalling asking for more time and now I have been told that the window has expired and nothing can be done . It’s fraud

I ordered shoes form Flipkart at cheap price but my order got cancelled because the saler cancelled the order and now Flipkart want me buy same shoes for higher price.

I am unable to make payments in flipkart by using cards or upi ...it was showing "payment was declined on the basis of risk chances"...i have paylater EMI due on this month but i am not able to make payment...please solve it as early as possible

I just recieved the package today, when I opened the package I saw that the product I received was totally different than what I ordered. It was a flimsy pajama shirt from Tokyo Talkies instead of what I had ordered, a blazer from Tokyo Talkies. My daughter had already rated the delivery as "poor" but then we realised there was no return button, and that we couldn't even rate the item at hand because it keeps saying "you haven't bought this item". According to my memory and the orders list, I had bought the blazer not the shirt. The return policy of the blazer is 10days, so since I received it today (a.k.a 3rd October, 2024) the return policy extends till 13th October, 2024. I can't seem to find the return button neither can I rate the product. I hope this matter is dealt with quickly and immediately.

I have ordered Powermax Fitness TDM-96 (4HP Peak) Motorized Foldable on 23 sep and that time it was showing will be delivered by 02 October 2024 but today I saw on my order tracking it was extended to 8th to 8th Oct without any information

Dear Flipkart Support/Consumer Forum,

I am writing to formally raise a complaint regarding two of my orders placed during the recent Big Billion Sale on Flipkart. The orders were placed at a promotional price, but they were subsequently cancelled by the seller, citing "out-of-stock" as the reason. However, I have observed that the same products are now back in stock but listed at a higher price, which raises serious concerns about the validity of the "out-of-stock" claim.

Order Details:

Order Number: [OD[protected]]

Product Name: [VETONI CATCH DEO Body Spray - For Men & Women]

Order Date: [26th September 2024]

Offer Price: [₹49]

2)Order Number: [OD[protected]]

Product Name: [Ryzon Grey Sling Bag Sling bag]

Order Date: [26th September 2024]

Offer Price: [₹28]

Issue Details:

1. I was informed by your customer support team that the seller had cancelled my order due to the product being out of stock. However, when I checked shortly after, the product was listed as available for purchase, but at a higher price.

2. I have contacted Flipkart’s customer support multiple times (via calls and chats) and was told to reorder the product at the current, higher price, which is not an acceptable solution given that I had already placed an order during the sale.

3. On one occasion, I was told that a senior team member would call back to address the issue, but no such call was ever received.

This entire situation feels misleading and unfair, as the cancellation appears to have been made to avoid fulfilling the order at the lower sale price. I expect better transparency and accountability from a platform like Flipkart, and I am seeking immediate resolution.

Resolution Requested:

I would like my original order to be reinstated at the price I purchased it for during the Big Billion Sale.

If this is not possible, I request compensation or an alternative solution that reflects the promotional price I had originally secured.

As a consumer, I feel that my rights under the Consumer Protection Act—specifically, my Right to Fair Treatment and Right to be Heard—are being violated. I would appreciate a prompt resolution to this matter, or I will have no choice but to escalate this complaint to the appropriate consumer protection authorities.

Thank you for your time and attention to this issue. I look forward to your response and a satisfactory resolution.

Sincerely,
Kavya J Santhosh

I placed an ordered woodland shoes from flipkart on the 30th September 2024 with Order ID - OD[protected] and i received a notification on 2nd October 2024 that the item was cancelled and will be refunded to the same mode of payment with no reason. This has been a disappointment to me as im checking the site the stock are still available but they mention that its out of stock.

I purchased an oppo mobile from Flipkart on 26/09/2024 as my brother mobile is dead they assured it to deliver by 29/09/2024.

On 27/09 I got massage that you will get early delivery today but nobody came to deliver at 11:30 at night I got massage that as per your request we have rescheduled the delivery on 29/09 I waited for 29 also tried calling the delivery guy but nobody picked up and later at night I got massage that your delivery is rescheduled for 2 October 2024 but today on 01 October 2024 i got massage in morning that your product will be delivered today but again delivery guy not picking the so many calls that is how Flipkart is treating old customers I never had a complaint from them before but now I am very frustrated by Flipkart what is the use of buying from Flipkart customer support says something every time your product will be delivered in 24 hours. Really annoying

Mobile is good but Delivery guy was very rude and he made us wait for 1 hour at 9pm night saying he will reach in 10 min. He first asked me to wait on road then asked me to come to hub and I waited at hub for 1 hour. he sent a guy at 10Pm who is not the wishmaster. He started on checking the old mobile without the package. Package was with the wishmaster and he didn't arrive to hub at all. At 10:30PM wishmaster came and saying he waited for 3 hours for me which is ridiculous and unreasonable. Very pathetic delivery service and wishmasters. The only reason I chose Flipkart is because o[censored]navailability of mobile in other platforms.

I have ordered Iphone 15 during Big Billion Days on 26/09/24 and next day was the delivery date. On 27/09/2024 my product was showing out for delivery I got the delivery boys number I called him and ask him about the delivery he told me that he'll deliver my product after 8:00 p.m. Again I called him after 8 he didn't picked my calls next day he blocked my number I guess. I talked to customer care they told me they will try to deliver my product till 30 September today is the date. I want the product in the same discounted price so I don't want that my product get cancelled. So help me out please.

I have contacted your team multiple times regarding the repair of my AC, but unfortunately, even after numerous attempts, the issue remains unresolved.

To proceed further and seek assistance from Flipkart, I kindly request you to provide me with a denial letter for the repair.

Thank you for your prompt attention to this matter.

Hi, my order number OD[protected] has been not delivered since past two days. And constantly they are changing delivery dates.

My order id OD[protected] while purchasing the product it has been mentioned that product is on Onsite warranty but later i knew fron Acer official website and confirmed by calling [protected] that actually indeed the product is on Carry in warranty only please return my product attaching all documents. Brand is clearly denying to give Carry in service so i want to return my product

Hi Sir,

I am Harsh Yadav

Flipkart Account Details -
Name - Harsh Yadav
Phone No - [protected]

I am Premium Customer of Flipkart, I am unable to make a purchase using any credit or debit card on my flipkart account. I have used all my cards on Flipkart many times before and my cards are working on all other online platforms, But on flipkart I am getting the message "Transaction was declined on the basis of risk checks" (see attached screen shot).
Please advise how to clear this, so that I can make payments as before.
as i want to purchase so many things.

I have subsequently received one standard response after another promising this issue will be resolved in 24 hours, 48 hours. It's now more than 48 hrs!! customer care has no resolution for this issue no one from the customer care team has any sensible information. Just the same standard responses. Seems impossible to get to someone who can resolve the problem.

Regards,
Harsh Yadav

My friend ordered a product from flipkart and she herself cancelled the order. Unfortunately, after a few days her order was delivered, and she was asked to pay for the order by the delivery person (even though it was cancelled). While opening the package she got a different product rather than what she had ordered. Called the delivery person a few times and afterwards he switched off his cellphone. Also tried contacting the customer support in flipkart and their response is " you already cancelled your order and it's updated on their portal, and well will get in touch within 10 days from now. Its been 2 weeks and still no one's reached out, the transaction details and other details are attached below.