Flipkart Complaints & Reviews

I have ordered face mask 5 in one pack but I have received only three quantity other two was missing, also packing was not proper.Update from Flipkart Customer Service for [Incident: IN[protected]]

Payment done through paytm wallet but order not confirmed on 8th Oct 2021. Flipkart chat support is pathetic. Requested for call back, from there also no support ...everybody is saying "due to server error at bank's end..payment was not successful". And also i got the cashback from flipkart only in the same paytm wallet.
Order id is OD[protected]
Today is 25th Oct 2021. Its been 18 days and no solution.

I ordered product on 16oct 2021 which includes 1earphone + mi camera during sale and paid the respective amount.Next day in the evening i got message they cancelled my product . I contact customer care they told to re order i did the same . My re order was also cancelled few days back. Now my 1 more order has been cancelled after shippment how is this possible .
I ordered Products during sale now i am not getting the previous deal and my product has also cancelled .
This is unethical one can't refuse to provide product after sending successful mail or after payment or after shipment.
Flipkart is manipulating their customers, if they won't provide deal then why do they advertise everywhere.
There customer care executive also no knowledge about the issues they keep repeating single text, system is not working m sorry etc etc . I dont need apologize i need product .

saqib faraz
[protected]
[protected]@gmail.com

Fortune Oil packet was missing from my order. I ordered 13.5 litres of oil but I received 12.5 litres of oil. After I called the delivery guy, he said that he will deliver in 2 days. But I think, that won't happen. So please refund or deliver that packet.

Wanted to order something from Flipkart and paid via Paytm but the order failed and payment got debited, they said the amount will be credited back into my Paytm wallet in 24 hours so I tried again and got the same error, my money is not been refunded yet for both the orders its been 20 days should I enquire consumer court now?

I was ordered IFB 7kg Smart Sense, Lint Tower Filter, 3D Wash Fully Automatic washing machine on date 5 th Oct 2021.
Order No. OD[protected]

But instead of ordered product I received wrong model i.e. TL-REW 6.5kg AQUA Fully Automatic washing machine on date 8th Oct 2021.

Then I was called customer care 20 to 25 times to report the issue but the issue still issue was not resolved.
Then I was applied for replacement request but it was cancelled without giving any reason.
Then I was applied for the return request FOUR times and these requests were also cancelled without giving any reason.
STILL ISSUE IS NOT RESOLVED

I have purchased a Mi tv 5x 43 inch LED tv worth rupees 29999 from Flipkart on 07 th Oct 2021 with order id OD[protected]. The product got delivered to me on 12 th of Oct 2021. On 13 th Oct 2021 the product got installed in my home by the service team. Unfortunately the very next day i.e. on 14th Oct 2021 the tv stopped working with some panel issues. Regarding which I raised a return request, last date for which was till 23 rd of Oct 2021. For the return request they had set a deadline for technician visit to approve the return request was till 18th of Oct. However, the technician didn't visit till 20th of Oct 2021. When I called the Flipkart customer support team they responded saying that there is a technical issue and extended the deadline till 24th of Oct 2021. When I asked regarding this to the customer support they again told me the same thing that my issue will be resolved very soon and backend team is working on my complaint to resolve it soon. issues. In the meantime the extended deadline for technician visit i.e. 24th Oct 2021 is already over. And still there hasn't been a technician visit for inspection nor have I received any details regarding the same. The customer support of Flipkart is also not responding and they have turned a deaf ears to my query. Since the date of raising of return request i.e. from 14 th Oct 2021 till today I'm kind of in a mental trauma at the response of Flipkart customer service and their support assistance.

I placed refund for two products from flipkart. But the amount not credited in my account. The website of flipkart shows that the refund is completed. I contacted the bank as well as Gpay customer care and cross checked with the reference id given by flipkart. Both the bank and upi confirm that there is no transactions regarding the reference id given. I contacted the flipkart and they kept saying that seller has completed refund from his side and there is nothing more to do and I can give complaint to upi. I also submitted my bank statement to them as a proof. Still they are not taking any actions. Please help me getting the money back

Order ID - OD[protected], Bata shoe. Refund request cancelled. Item not delivered even after 10 days of commited date. Disappointed with Flipkart. Please refund Rs 799.
Rahul Mukherjee

Refund my money
Mene 7 October ko y battery order ki or y last date 23 October bta rha tha delivery ki pr aaj muje product deliver nhi hua or y delivered bta rha h 12 October ko... screen shot attached h chat ka 19 October ka usme 23 October ko product delivery ka kha ja rha tha

I ordered luminous battery on 7 October, it was showing that the product will be delivered by October 23..but today i haven't received the product and it is showing the product is delivered on October 12, , i have also attached the screenshot of chat on 19 October which is showing that the product will be delivered by October 23

I ordered a product but the product was missing in the package.When i request my refund they rejected it 4 times. Then i registered a complain of it to consumer complaint. Then they asked me to send 3299 rupees for the ID verification which they will send me with the refund. And they told me to send 1599 rupees for the watch which was of 3299 but they asked for the half price because it was being given to me as a compensation. Even till now I didn't get my refund nor the compensy

Order ID OD[protected] is a prepaid shoe rack order which I ordered on 2nd oct 2021 is not delivered yet. And I also call customer care several times but I not got any response yet kindly look into this matter.

Hi there,

I ordered "Whirlpool 292 L Frost Free Double Door 3 Star Convertible Refrigerator from Flipkart Delivery thru E-kart. Once I received it was defective mostly due to logistics. It got replaced 3 times and every time it was defective. The logistics guys were so unprofessional and were handling product very badly. Every time they come to take the product, they make big mess at home, break thermocol, break Flower pots, and one day my daughter had put some thermocol in her mouth causing her to choke. I finally Opt for a refund and Today on[protected], they came to take the fridge but without it's packing material and thermocol . They don't want to take it because auto is full. Before that, I even helped them to keep some auto good at my home for sometime until they deliver some things .. After that they comeback silently like thiefs took their goods and ran away in auto leaving the packing material at my home. I followed them and asked them why you not taking packing material, he replied rudily that we are not municipality to take waste, Go and complain to whom ever u want and he warned me to go back home else he ll kick ### out of me. I ll attach auto number, contact number etc.

Order ID: OD[protected]
AutoNumber : KA11B6335
Executive number : [protected]

My order I'd OD[protected], for size 3 was requested twice and I was delivered size 4. Again twice the size ring size receive and now again I had return the same which will get pick up by Nov 3. I will not be available at home after 29th oct 2021. So forcefully they want me to keep this as policy of 14 days will expire. Please help me in getting this product before 29th oct and all fault is of seller they twice send me wrong size of 4 instead of 3.

महोदय,
श्री मान जी को मालूम हो कि २०१९ में हमने फ्लिफकार्ट कंपनी से ऑनलाइन कोडेक कंपनी का 43UHDSMART[protected]K स्मार्ट टीवी ख़रीदा था. जिसका Extended Warranty भी हमने लिया था. अब जबकि टीवी में पैनेल में शिकायत आई है, तो हमने ०१ अक्टोबर २०२१ को आपके फ्लिफकार्ट के हेल्पलाइन पर फ़ोन कर अपनी शिकायत दर्ज करवाई थी. जिसके बाद फ्लिपकार्ट कंपनी द्वारा जिप्स कस्टमर सर्वीस से टेक्नेसियन हमारे घर आए और टीवी की जाँच के बाद उसे जिप्स कंज्यूमर सर्वीस सेंटर ले गए. जिसे २5 दिन बीत चुके है. अब कहते है टीवी नहीं बनेगी. जिप्स कस्टमर सर्वीस कंपनी उसे बनाकर देने की बजाय ७०% रिफंड अमाउंट देने की बात कह रही है. जबकि हमने Extended Warranty इस लिए लिया था कि यदि हमारे टीवी को कुछ होता है तो कंपनी Warranty के तहत बनाकर देगी. अब रिफंड अमाउंट देने की बात कर रही है. ऐसे में मैं और मेरा पूरा परिवार Extended Warranty लेने के बाद भी परेशान है. साथ ही मैं उनसे फोन पर लगातार अपनी समस्या जानने की कोशिश भी कर रहा हूँ. किन्तु उनसे कोई संतुष्ट जवाब नहीं मिल रहा है.
अतः आपसे निवेदन है कि आप मुझे मेरा टीवी बनवाकर दिलवाने में मेरी मदद करे या मेरा पूरा पैसा वापस दिलाए. जिसका बिल इस मेल के साथ जोड़ रहा हूँ.

Dear Sir,
A sum of Rs:1095/- was deducted from my SBI bank account [protected] on 05/08/2021 for online purchase of the follwing article from Flipkart-India.

1. Tendula Nova 1290 Prof. Foldable Electric
Hair Dryer - 1 No for Rs:270.00
2.Prestige Atlas 1.0 250W
Hand Blender(Blue) - 1 No. for Rs:825.00

But no purchase order was placed for the above mentioned articles. I raised up the matter to customer care-flipkart, and they demanded to wait for 24 hours.
I raised this issue through my bank also, but no fruitful action had been initiated both from flipkart as well as from Bank even after completion of 75 days.
The Payment was made through BHIM-SBI mobile application on 05/08/21 and the transaction particulars are furnished below:

" 05/08/2021
To Transfer UPI /DR/[protected]/flipkart//UTIB/flipkart.p/UPI
T (05/08/2021) "

SBI-Madurai Branch Customer Case No.62840340 dated
19/08/2021

I have created flipkart account few years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

I have booked mobile in flipkart online store and payment made through credit card, Order no. oD[protected],
delivery status showing out for delivery from 6 days, i have already contacted flipkart customer care and raised compliant also but still not solved cancellation option not available in portal if i want to cancellation the order, .
Kindly solve my issue.
regards.
Raju
my contact no. [protected]

I placed order for 2 items on flipkart today i.e. 24/10/21. Money was deducted from the bank and items are showing in the order section but it's written 'Payment not yet confirmed from the bank'. But the money has been deducted I checked in account. My items are still showing in the cart.
Help resolve this issue flipkart

Dear Team I have purchased a Macbook Air 13 256 GD Space grey from Flipkart Order id- OD[protected]. I have received a defective piece, kindly help me with the replacement of the same. We have already raised a complaint with the Shoppsy (Flipkart) Within 7 days from the delivery of the product. It is well within time. Their executive asked us to also talk to Apple executives. We have sent the mail to Apple executives explaining the complete situation and they have informed us that the replacement can be raised from the reseller end only. A screenshot of the mail is attached herewith for your reference. Dated 11 October 2021. Case ID[protected] A case report from the apple service centre has been attached with this mail for your kind reference. Kindly take the case with utmost urgency. We have requested the shopsy (Flipkart) as and when we received the defective product. Also as per the terms mentioned this is clearly a hardware issue which is considered as defective product as mentioned by the apple service centre report and not the functionality issue. Also, apple informed us that this issue won't be covered under warranty. We requested Flipkart as well as Apple in the given time frame. Further, we contacted the Shoppsy (Flipkart) teams bit still no resolution or replacement has been provided to us. As per Consumer Protection (E-Commerce) Rules, 2020 Grievance redressal- E-commerce entities will also be required to publish the contact details of the grievance officer on their online platforms, along with the relevant procedure for a consumer to register a complaint. No such grievance officers details was mentioned on website nor on App. Even after asking flipkart on several plateform flipkart not responded for providing the details when I tried to contact the flipkart on call they denied by mentiontning fact they are not allowed to share such confidential information. Flipkart is clearly violating the Consumer Protection (E-Commerce) Rules, 2020 and Flipkart should be penalised It is very saddening that even after purchasing the product of the most advanced and noticeable brand Flipkart and apple are shifting their liabilities. It has become a trouble to communicate with Flipkart on the same issue. It gives distrust to buy from Flipkart that too the product of this price level. Already facing a lot of trouble with the product kindly replace at the earliest.