Flipkart Complaints & Reviews

Wrong product delivered 2nd time in replacement.

Dear Team,

I have ordered Iphone 10 from Flipkart which was cancelled on 19th oct 2020 and till the times I did not received refund.
Kindly do the needful on urgent basis.

FMPP[protected]
Wed, 21st Oct
1:14 pm
Jhajjar
Your item has arrived at a Flipkart Facility
Wed, 21st Oct
10:52 pm
Jhajjar
Your item has left a Flipkart Facility
Thu, 22nd Oct
3:56 am
New Delhi
Your item has arrived at a Flipkart Facility
Fri, 23rd Oct
4:59 am
New Delhi
Your item has left a Flipkart Facility
Sat, 24th Oct
6:34 am
Bengaluru
Your item has arrived at a Flipkart Facility
Sat, 24th Oct
12:46 pm
Bengaluru
Your item has left a Flipkart Facility
Sun, 25th Oct
7:34 am
Dobbaspet
Your item has arrived at a Flipkart Facility
Mon, 26th Oct
3:17 pm
Dobbaspet
Your order could not be delivered today and will be delivered in the next 3 days.
Tue, 27th Oct
6:37 am
Bangalore
Your item has left a Flipkart Facility
Tue, 27th Oct
9:29 am
Bangalore
Your item has arrived at a Flipkart Facility

On the above order I made the payment of Rs 3615/- on 15th Oct 2020, around 12.32 pm, vide Paytm Wallet linked to my mobile number [protected]. Paytm confirmed that the payment credited to Flipkart vide PZT[protected]N4Z9P02, for the order which I raised OD[protected] on 15th Oct when your sale was open. But the order not confirmed, my paytm wallet got debited for the amount of RS 3615 ( attached the paytm wallet statement from 15th Oct on wards). I ordered a number of other items but no issue on those.

You can see the another order with you and the item for that paid and it got cancelled as well, no issue in that order. Only issue is with the 15th Oct order which I paid through Paytm Wallet and up to know I'm not got the credit for the unconfirmed order amounting Rs 3615

I clearly highlighted in the yellow in the attached statement,

Greetings,
I have come across google play cards on flipkart store, which are being sold more than its MRP . Products MPR is 1000 and is being sold at around 1300 RS. I find it quite illegal to sell a product more than its actual MRP . Over the extra price, Flipkart is adding delivery charges to this google play gift card which dont seem legit . I tried to contact to their customer support. All their agents were I'll mannered and left the chat 6 times . No agent answered me .Nor theirs any accountability in their system for such employees . Their agents are truly unprofessional and are just getting paid for sitting without resolving the customers issues.
1) I will be attaching the chat proof of agents. 2) The Product with is being sold at more than its actual MRP . I will be registering this case in consumer court too personally, as per the records I have forwarded this matter to you too.

Best regards Humaiz

Tv purchased on 21-Oct and delivered on 24-Oct (Order Id OD[protected]. It was promised that installation would be done within 48 hours. That was not done.
When I called on 26-Oct I was told that it would be done by 11 pm on same day. That too did not happen
When I called on 27-Oct (Incident Id: IN[protected] I was told that the installation was cancelled since my contact number was not reachable. But there was no SMS or email sent mentioning that the Technician is trying to reach me.
Again when I called again on 29-Oct to check status on this incident I was told that it was auto closed by the system. So I logged another complaint (IN[protected] and spoke to the senior Executive who told me that the new date for installation is 4-Nov.

So I decided to investigate and called Jeeves the company that handles installation for Flipkart and I was told that THERE IS NO TICKET LOGGED BY FLIPKART for installation of my TV!!! It means that all this time Flipkart was bluffing regarding the installation.
It is also indicated by fact that while the Flipkart system is able to call me they claim the installation person was not able to reach me. To avoid any such problems I even gave them my alternate number on 26-Oct and was told that it will take upto 29-Oct to get it updated in the system...4 days to update a contact number!!!
Additionally there is no email Id available for raising grievances. In fact they did not even send an email / SMS for every complaint that I have logged. I had to maintain record of these details .

Going by the other complaints regarding Flipkart installation this has been a regular problem faced by many customers. If the company is seriously committed to serving its customers and retaining them it should address this problem IMMEDIATELY!

Product not Received but they are ready to give 2 INR refund instead of the actual price 463.

Please investigate:

Order Id in Flipkart: OD[protected]

I ordered a laptop 'Lenovo Ideapad S145 Ryzon R3' on 17th October, but the product still didn't get delivered to me. I am calling customer support daily but of no benefit. They are only saying they have escalated the issue and wait for 24 hours, but the problem is not being resolved. It normally takes 2-3 days to deliver to Hyderabad, it has already been more than 13 days. really disappointed and angry with Flipkart service.
While tracking on ekart logistics (Tracking id- FMPP[protected]), I get to know the product reached to my nearest hub on 27th October but the next day it was dispatched back to the previous hub without notifying me or clarifying anything.

I had ordered two blankets.. today on delivery i got only one blanket which is different in colour and size. Another one is missing. From 1-2hrs till i recieved my order i am calling on customer care. The machine says our team member will call in 22minutes.. till now no calls.. its harrasing.

During order I had mention billing address with gst detail and shipping address. But invoice generated over the same with same shipping address.

Contact with customer executives, they refuse to update invoice, and mention that they have some legal restrictions.

Kindly help for same.

Order id- OD[protected]

I have ordered for Boult Audio probass black colour Bluetooth headset on 16th Oct. On 21st Oct I have recieved the product but was in white colour.

Raised a replacement request twice but both the time it got rejected as I am not ready to provide my ID proof.

I don't understand why is this replacement policy so? When user wants to buy a product no photo ID is required but while replacement of product it is required..

The best part is Flipkart doesn't even ask KYC details while sign up!!

Yet to receive an update from Flipkart

I ordered on 18th October the shipping and delivery date change day to day.order id-OD[protected].

I have ordered Dr. Trust (USA) Model-505 weighing scale on 18th October 2020 during big billion days then I cancelled it because of price drop but the refund for the same (order ID OD[protected] is not credited yet in my bank account

My order was picked on 24th oct, 2020 bt still I have not received my refund whenever I try to call the customer care they tell me to waot for 24 hours.And they are delaying my complain.I want my money back.I am very disappointed the services of flipkart.my order id is
[ ODI[protected]] TYFFYN SKINNY WOMEN BLACK JEANS SIZE 30
[ OD[protected]] GERMAN CLUB SKINNY WOMEN BLUE JEANS SIZE 30.Kindly refund my money.Thank you

Product pickup date 25 oct 20 but till now refund not credit why very bad sevice kindly refund my money order id OD[protected]

My item was picked up on 25th oct and still I have not received any recund when I tried to call customer care they always told me to wait for 24 hours.I am stuck with all these.Iwant my money back

Item Pickup on 25 oct refund not recieved till date
very delay service not happy kindly refund my money order id-OD[protected]

I ordered mobile phone poco x2 (atlantis blue, 64gb) date[protected]...My order id is od[protected]...I did not get my product till date...And there is not show any update after 21st october ...Flip kart management team give 2 promissis date but they are not abale to deliver the product in promiss date...And i am literally worried about that..I want my product as soon as possible

Incident: IN[protected]

When I asked for return, flipkart is forcing me to give consent and my personal confidential documents (AADHAR CARD, PAN CARD ) scanned copies to get my return request accepted.

As a normal common man, I was also worried about my confidential documents. I don't want to misuse my personal information by giving to flipkart or other third parties.

They are harassing...

Order I'd -OD11998867
Srinivasa Rao
Vetapalem