Flipkart Complaints & Reviews

Having used flipkart pay later (EMI) option, I had a due of EMI Rs. 2631/- as pending on 1/11/2020, due to be paid on 5/11/2020. Having, noticed the same, I have made a payment of the said amount on 1/11/2020 via the flipkart app. But i saw the EMI payment as pending in the my accounts section of flipkart app after payment. I complaint to customer care executive and was assured it was a technical glitch and it would be redressed immediately. However i continued to recieve payment due reminder, so i made another payment for same amount on 6/11/2020. But to no avail of redressal. The transactions were successful from my end as shown by the debit from my account and my upi transaction statements. I raised multiple complaints against this to cuatomer care and they always assured me redressal in some time by 11/11/2020 and later 14/11/2020. However to this day, my flipkart account shows payment of due as pending. Further i have been penalised for Rs. 300/-, making the total amount as 2931/- on this day (14/11/2020).
Also, to add to the sufferings, i am being called by executives from IDFC firat bank on account of payment of their dues of Rs. 2630/- against EMI, due on a loan. Upon research i found the flipkart emi and loan from IDFC firat bank, were related. I contacted IDFC first bank, Agartala regarding the same and informed the callers from bank, that i have already made the made to flipkart and there are issues with it, which i am escalating with flipkart.

Now i am stuck in this vicious cycle, where i am sufferings with no fault of mine nor no means of ending such harrasment. Further, such incident, if not resolved is likely to affect my ability to borrow from banks.

I hereby plead, to kindly avail me redressal against such sufferings so brought upon me.
Iam attaching screenshots of my transactions foe your kind perusal.

I have ordered Springtek Amaze Eco matress from flipkart of size 5 X 6ft but the size delivered to me is more in length because of which it is not getting fit into my bed. I had raised the concern immediately to flipkart customer service after delivering the product (on 6th November 2020) but the delivery of the product was not marked as delivered in their system due to which they have not accepted my replacement request. I am continuously taking follow up from flipkart from 6th to 13th November and each time customer service was telling me that issue will get surely resolved and today on 14th November they are saying your replacement request has been closed which is not making any sense.
Please replace my product with required size only as soon as possible.
(Refer attachments for more details)

Kind Attention,
I Have Ordered a Samsung J2 Core of Rs.6299/= From Flipkart Order Id : OD[protected] on 24th May 2020 . but not delivered till now i have call customer care many times but they don't saying any thing always giving a new date when i first contact them they said that because of corana virus situation the delivery are getting late and now they said that product is missing so I told that please give me refund or Delivered my order .

Please Help me Out

Regards,
Haider

I have baught washing machine on 21 October 20..and delivered on 24 October 20 . Dryer not working properly and vibrating too much. I have requested 03 times for replacement this washing machine. But Flipkart rejected replacement. Flipkart shame on you

Hi, I ordered Mobile from Flipkart and it has touch screen issue and raised request of replacement and Flipkart clearly rejecting it, please help with this

I ordered a Fossil ME3140 Grant Sport watch (Worth Rs.10, 200) on 16th of October 2020, and received the product on 24th of the same month. But only after unpacking I realized that I was being fooled by Flipkart, by providing me a dummy watch instead of what I ordered. I tried contacting every customer care of Flipkart, through phone, Facebook, Twitter! All of them told me to wait and they'll resolve the issue.
It's been almost a month now and none of them have resolved my issue.
And in fact what they claim is that I cannot return the product now as the product was delivered intact. Of course it was delivered intact, but what I received was a dummy watch. I really need my money back! That's all what I request!

Order ID: OD[protected]

Dear Team,

I am order mivi m20 dukh earpoad as on 19th Oct 2020, My register mobile number is [protected]
Uddesh Gorrawayya, Call center excutive calling me and telling your delivery will be done by 31th Oct 20 but it's not received then they give 7th Nov date that also i haven't received and the they give me 12th Nov still not received from last two also i am not receiving any calls from flipkart they are saying my order is in logistics side and they are facing issue but it's goin6 to be month how it's possible

Please do the needful to dispatch my order mivi m20

Hi my name is Sahil Zadwale and K am from Gokak I have ordered Realme 6 on Flipkart.com which was supposed to be delivered on Monday i.e on 09/11/2020 order not received on the said date as they have to home deliver the said order but they failed to and I went to enquire they started searching but order not found either they missed it somewhere or stolen continuously for 3days they started giving silly reasons now today i.e 13/11/2020 they cancelled order from there end and reason mentioned is customer rejected. Now I want proper cancellation process they have to file FIR and either refund my full amount or arrange same configuration product.
Regards
Sahil
[protected]

I ordered a mobile. For a software issue i wanted replacement. 1st replacement cancelled. Actually technician visit scheduled. But without visiting technician reported that my device had no issue. 2nd time replacement approved. Got replacement clarifying the issue to the technician. But issue is the same. Now i want refund. But they are not approving my issue. Please do the needful as i can get refund. I have already ordered it's back cover and tempered glass and already delivered. Now what can i do with cover and glass without mobile.
Name- Firoj Mallick
Mobile- [protected]
Order id - OD[protected]

I have ordered a laptop(Honor Magicbook 15) on 16th october 2020.Status of my product is showing shipped through ECOM EXPRESS with Tracking Id :FDSP[protected] but when i try to track it down it shows AWB number does not exist.Even the promised delivery date was 5th november then got delayed to 12 November and I have still not received my Parcel Yet.Such a pathetic service from FLIPKART.
Order ID - OD[protected]

I have received damaged IFB washing machine from Flipkart on 6th November, 2020. The installation and demo team came on 8th November 2020 and confirmed that the product is damaged and they will raise replacement request. I have been following up with Flipkart since then. Only one response i got that technician will visit and confirm the product is damaged.
So the installation and demo guy was not a technician then?
When installation person is not a technician then how come Flipkart is giving below statement. I mean if he is not the technician, how can we expect a guidance or proper installation from him..

"Authorised installation person only should install it and guide us on how to use it"

Ok, I have been waiting for the second technician visit to happen since then but no response. And today, my return request is cancelled saying that i have selected "defective product" as return reason instead i should select "damaged product"(which was not there in the options list). So i have asked CC team to raise the request on my behalf with correct so called reason. Guess what, even they couldn't find an option called "damaged product". So they have selected "defective product" (which was selected by me in first request). Big applause, now the process got delayed further more.

"Which clearly says Flipkart trying misguide us Flipkart without correct procedure or information."

And finally now I have to wait till 18th November for technician visit, and the product will be picked up by 27ty November after his approval and i will replacement on 3rd December.

God knows when this technician will visit and if the is complete in one month as stated by Flipkart or they are aiming for next year resolution.

I am seriously disappointed Flipkart the service you are providing and respond which is lacking.

Sir my order I'd I OD[protected] and sir my promish date is 10/11/2020 but my product not delivered yet so please i request to you solve my issue immediately my tracking ID FMPC[protected] your service is very bad and your customer support services also no any complaint again my product
My contact no [protected]

I received the first product on 28 oct, it was not working properly, so it was in 7 day replacement policy. On 30oct delivery boy came for replacement but due to flipkart technical problem couldn't verify my first delivered product and asked to wait till next day till 5 nov but no call or msg came for replacement. Then I started writing on flipkart twitter account they called me.
As per Flipkart Twitter Social Account, they called me on 8 NOV, I told my exact problem that I don't want this product anymore because on 30 oct, the delivery boy came for replacement because the product I received firstly was hardware defective but due to technical issue he didn't deliver the product, I talked to your customer executive same moment and he told that the delivery boy will try next day as there may be some technical issue but from 30 oct to 7 nov he didn't call me and no message came for replacement. I told her, So I am not available at that place now and as per your 7 day policy, I waited for 7 days, now the purpose of buying has exceeded and this is not the seller and my problem.So the person from Flipkart Twitter Social Account cancelled my replacement by saying that she is raising a new request for returning the product back and refund will be initiated once product will get picked up, wait till 10 NOV, but no delivery agent called or came for pickup.I waited till 11 Nov 8 PM, still no update.Then I called and talked to one of your executive again, while explaining my problem, call got disconnected and a message popped up that your concern has escalated and will be resolved by 13 Nov. Today again I called for the update on the delivery agent to your executive, then again a new message came with a 15 NOV date. This all information was provided by Flipkart Twitter Social Account team.In the morning one of the person from escalation team called me and I told her the same thing, she said that Flipkart Social team has given me the wrong information.So which team is calling me randomly and who is providing me correct or wrong information is your end problem.I never thought that buying from Flipkart will create so much trouble where all executives are just passing their time by giving wrong updates, which is causing trouble to both the next executive and customer.In the end I want to say that, I never thought that I will need to write so long email, it's not the sender end problem, not the receiver end.Sender sent new product, I was available till you last delivery date, now it's your problem that how you gonna solve it.I wanted to gift this product to my dad on his birthday, 13 days gone now, there is no purpose of this product.You are not bringing happiness, just have created lot of trouble.Please pick you product and initiate my refund.After your 15 Nov, I am going to raise action in consumer court with all these recordings from flipkart social team, customer executives, senior manager, and trouble you have caused.now today a new message came with 16nov date

I ordered a product from Flipkart on[protected]. It was supposed to be delivered in 4-5 days whereas it has been more than 3 weeks order has not been delivered and there is no update on the delivery progress after[protected]. There is also no option to cancel the order. since I have bought the product from somewhere else I don't need this anymore. I complained through social media but still they couldn't cancel the product after ensuring that they will get it cancelled. They have again assured that they will get it cancelled but it is very unlikely. They tend to have this pattern often. I am also worried about the refund as this was a prepaid order.
Order No: OD[protected]

I have ordered Asus rog 3 (12GB/128GB varient) on 16 oct. I recieved the item on 30oct and it has serious display problems and raised the return request on the next day. It was accepted by flipkart and promised to pick up the item by 9 nov and it was not picked up. So after contacting the customer care of flipkart they gave a new date for pick up which is 17 nov and I would like to mention that I have no trust in flipkart that they will keep up with their word. I am already closer to the emi due date for that order. I have ordered the same mobile hoping that the faulty one will be picked up any how, but I have been surprised with the Flipkart's service and now I have two same mobiles. I will be waiting till 17 nov but if the item is not picked up by then I would like to take any serious action against flipkart.

I have booked my tickets for 9th April, 2020 from Ahmedabad to Kolkata. But it got cancelled due to lockdown and pandemic situation. But I haven't recieved any refund from the travelling source. I enquired with the airlines that my flight was cancelled and refund was issued to the traveller's account i.e flipkart on 8th July 2020. But I haven't recieved any refund yet. And also I checked in the flipkart app the status is shown as cancellation pending. It's been a long time and I am eagerly waiting for my refund. Things are getting frustrated now. This is really unacceptable from a company like flipkart. I have complained several times in the flipkart helpline no but yet no action was taken. That's why I have to take this stringent step. I just hope that I get my refund at the earliest possible.

Pnr No : IKS6TT
Booking id: FF[protected]

My flight from Bhubaneswar to Dubai for 28th March was cancelled due to COVID. Air India has authorised the refund but Flipkart is not returning the amount. I have called Flipkart support many times. I have sent them more than 100 mails but there is no response. I am going to take legal action if my refund is not given by Flipkart. Booking ID:FF[protected] Refund Application [protected] ticket[protected]

I ordere running shoe through Flipkart, when I made payment through phonepay app, it's displayed as successful and money debited from my account transaction Id is P2009192050102225353070

But for Flipkart side said not received.so I got my product by cash on delivery. But am not refunded, so I return my product. And the problem is, I refunded only for cash delivery amount, not online transaction, phonepay said, merchant not responsible. Please help to get my money back. And order Id isOD[protected]. Again is said I received the amount which I paid through cash on delivery. Not phonepay money.

I reject the product at the time of delivery due to the wrong size. and the delivery did not update. I did not get any update on that. and I try to call with Flipkart customer care. they did not do anything they just take a cancel request. now they also cancel my refund. what should I do now?
I did not get the product and also they cancel my refund.

His email is to bring to your notice about my recent experience with the delivery and Customer care service with regard to order OD[protected].
I have got an text message from VK-DLHVRY on Nov 7th for the intimation of out of delivery with OTP without any contact details of the wish master and i got a call later from Flipkart saying that we are not able to deliver the product as I am not available at my registered address. This was happening every day starting from Saturday to Wednesday. I have contacted the customer care team on sunday through my registered phone number and mentioned that I haven`t got any call from Wishmaster and requested them to either share the contact details of the wish master or to send a note to wish master requesting them to call at my registered mobile number and to deliver the product even i[censored]nattended by me.
I was dialing in daily to Customer care team and requesting them not to cancel the product and on Wednesday I spoke to the Senior Associate and mentioned her that the wish master will cancel the product claiming that they have tried delivering for 3 days and so according to the company policy they are going to cancel the product but she promised me saying that the product will be delivered to me come what may and they will resolve the issue with Wish master. But today even after receiving the assurance from Senior Associate it got cancelled.
I am still wondering why Flipkart claims that "CUSTOMER FIRST is more than Lipservice to Flipsters". While speaking with the customer team they were only mentioning that Flipkart have cancelled the product in accordance with the Flipkart policy of cancelling after 3 unsuccessful delivery attempts but they are not being empathetic and understanding my point that wish master haven't called to my primary number.

Flipkart policy doesn`t make any difference to the customer if the wish master didn`t try calling the number of Customer and it has to be delivered by any cost within the agreed date. Now due to the mistake by the delivery agent i was not able to get that gift within the promised time!
I have also made a request to the Senior Associate to arrange a call back from her supervisor ( Level 3 of Customer Service team) on thursday and she promised that her superior will call me in other 2-4 hours. When i asked the question about the remedy of non-receipt of phone call by her supervisor she simply said that you have to call us back tomorrow, Can you please create a new mechanism where if any such requests are made, a new ticket has to be opened and it shall be only closed by the supervisor.
Hope the issue gets noticed!