Flipkart Complaints & Reviews

I was buy realme buds 2 wired earphone from flipcart. It was delivered me fake product of realme buds 2. I was complaint with photos of deliver product but no action regarding my complain from flipcart

Flipkart customer support has been notified about the posted complaint.

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Hi,
Flipkart delivered washing machine on 11-Aug-2020. But till now installation is not done.

I have called the flipkart customer care 30 times and every time they are taking request and asking me to wait for 48 hours from past 2 weeks. There is no resolution from flipkart and return policy also expired in order history without installing product.

I want to take legal action on this issue and ready to submit all proofs (Screenshots and call recordings with flipkart customer care)

Regards,
Vinay Kumar.

Sep 3, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2020

Flipkart Customer Care's response We will revert on it.

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I had applied for laptop exchange offer. When ekart person came, he rejected on basis of boot time. He told that it took more time than necesary. It is not written anywhere in thier policy.

Flipkart customer support has been notified about the posted complaint.

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Address: LEXUS POLYMERS, DECORA CEMENT COMPOUND, SHAPAR MAIN ROAD, SHAPAR (VERAVAL), RAJKOT-360024

Maine ek redmi 8 mobile ka order flipkart par kiya tha, 31st july ko maine 1.30pm par maine phone pe ke upi through 9799.00 ka payment kiya jo ki phone pe par successful bata raha hai. Lekin flipkart ke taraf se us sucessful ka massage aaya tha. Jisse ki maine flipkart aur phone pe dono ko ish transaction ke baare me bata diya tha tab inke exuscutives ne kaha ki aap befikar rahiye 7 working days me aapko ye amount refund kar diya jayega. Ishliye maine 2nd time debit card ke through payment karke order ki delivery le li. Lekin ab phone pe ka kahna hai ki payment flipkart ko successfully credit ho gaya tha flipkart ka kahha hai ki payment unko mila hi nahi kripya aap ishme humari sahayata kijiye.
Order date: 28/07/2020
delivery daye: 31/07/2020
payment mode: phone pe upi ( unsuccessful according to flipkart )
order id: cu[protected]
transaction id: c2007311349010235987812
utr no:[protected]

Aug 11, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Redmi 8 (Onyx Black, 64 GB) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 9799/- has been completed on 25 Aug 20 and will be reflecting in your PhonePe account by 04 Sep 20.

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Address: Flipkart Internet Pvt Ltd Block B (Begonia), Ground Floor, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru East Taluk Bengaluru District, Karnataka, India. PIN 560103

Website: www.flipkart.com

The return policy has been changed to only replacement with the same item for headphones. The policy has been changed to 7 days from earlier 10 days.

Despite contacting customer care for order ID OD[protected] as soon as the product was received and found to be faulty and of low quality on the same day that it got delivered they are refusing to take the request for refund of the amount.

I have sent a message to flipkart to refund the amount and process the return of the goods and only provide option of replacement and are citing that the seller will only accept replacement.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We are writing about your replacement of the OPPO Enco W11 Bluetooth Headset has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup and delivery of the product from your address by 27 Aug 20. The seller will ship the replacement to you via courier service provider and this will reach you by 27 Aug 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.

Aug 27, 2020

Updated by Ashwin Row Hi the discussion initiated was about the return of the goods and refund of the amount.

There has been no acknowledgement for the refund of the amount requested from Flipkart.

Kindly ensure that the refund is processed for the said item as soon as possible.

Flipkart has to ensure that buyer friendly policies are implemented like it was earlier as we are buying from flipkart for these reasons else there are other marketplaces to buy from.

Flipkart has to get back to being a responsible marketplace where buyers can shop with confidence. This is not expected from Flipkart.

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A

Ashwin Row

Aug 27, 2020

Hi the discussion was about the return of the goods and refund of the amount. There has been no acknowledgement for the refund of the amount requested. Kindly ensure that the refund is processed for the said item as soon as possible.

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As per your logistics, the delivery for my order was supposed to be on 10th of August. It's August 25th and I still haven't received any information regarding my order. The order was placed way back on 25th of July. It's been a month and my item is still stuck at it's hub.

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Address: Patidoi Bherela ,Garubandha , Missamari ,Assam

Why Flipkart is not delivering items to pincode number 784506.

Flipkart customer support has been notified about the posted complaint.

Aug 25, 2020

Updated by Subham Nirala Items not delivering in my pincode which is 784506

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Carrogen international pvt. Ltd. Is the sole owner of carrogen brand. But in flipkart website there are products which are not sell by carrogen,

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Address: Madurai

Website: Flipkart

Order ID - OD[protected]

I asked for the refund for the defective product delivered.But not processed till now.Technician has attended and given DOA - stating defective product.
I do need refund immediately.

Make this issue to be resolved urgently.

Flipkart customer support has been notified about the posted complaint.

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Suba19

Aug 25, 2020

See the attached DOA letter - stating the defective product from HP Technician who attended on 21.08.2020.

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I ordered an item from flipkart. Suddenly my account has been blocked due to higher amount of returns. Hence i couldn't check my order status. Moreover i haven't received my order. But my pay later bill generated and now also levied fine as I haven't paid!

Flipkart customer support has been notified about the posted complaint.

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Address: https://www.flipkart.com/

Pleace Redmi K20 tempered glass and received it on 24 August 2020.

Order ID is 'OD[protected]'.

Shocked to see that the item ordered is different and received is different.

Reached out to customer care there and they replied only one answer you ordered tempered glass you received tempered glass and disconnected the call.

I do not understand like if you order gold received silver coin as both are coins is that acceptable. The above response is like that shameless answer.

Aug 10, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Power Tempered Glass Guard for Mi K20 with order ID OD[protected]. We would like to inform you that pickup is scheduled by the seller and the product will be picked on or before 02 Sep 20. Please keep the initially delivered item ready along with all the accessories and price tags in the original product box. Seller will initiate the refund once the pick up is confirmed. The amount will be credited bank account within 2 business days from the date of initiation as per standard banking processes. Your kind understanding in this regard is appreciated.

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Address: Porbandar 360575

Sir i had purchased a hp laptop from u on 06/08/2020 but got with a DOA Keyboard .Since than still begging for a replacement. My order id is
OD[protected]
look in to the matter. Every time i call your call center get the same answer yr issue wld be sorted soon this is not done consumer suffering because of yr executives. Please can't replace it then refund me.

I have DOA letter.

Apr 20, 2021

Complaint marked as Resolved

thanks

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response We will revert on it.

Aug 26, 2020

Updated by Bbroy No one can contact me please give my money

Verified Support

Apr 21, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your
HP 15s Core i5 10th Gen - (8 GB/512 GB SSD/Windows 10 Home) 15s-du2078TU Thin and Light Laptop with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 49990/- has been completed on 29 Aug 20 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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I had made an online purchase of Mi 4A TV Order ID OD[protected] on 12 Aug2020 and the cost of Rs. 12499 was debited from my Paytm account UPI REF. id[protected]
But the company refuses to have received my online payment and has thus, chosen to delay my order. Kindly refund the money or make a successful acceptance of the money so that I can get my delivery at the earliest.

Aug 5, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response We will revert on it.

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Hi Team,

I am facing issue to update either mobile number or email id due to two active/inactive account with the below details.

emailid: [protected]@gmail.com
phone number: [protected]

Flipkart customer support has been notified about the posted complaint.

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Address: Flipkart

Website: Flipkart

I have ordered Redmi8 new mobile wirth ₹9999/- from flipkart. The day when i received the product i totally unsatisfied with it.. The product is not performing as i expected according to it's specification, hence i have the refund request for the same..i have requested them to refund the amount and take your product.. But they are not accepting my refund request and rejecting it everytime saying install some settings on it, etc. The product come with refund and return policy, if i found something wrong in product quality, i have right to refund the product as per rules and terms & conditions. However the seller is still not accepting the refund request. And abusing as well as forcing me to keep the product.
I just want my refund. Please help me to recover my money.

Order I'd OD[protected]

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I ordered a Campus Shoes of order id:OD[protected] from flipkart on 19/08/2020.when i receive and open the box there is old used shoes...fully fraud by the flipkart company with the consumer...

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I place one order on flipkart on 15th august, on that time they promised me to deliver my product on 21st August. But till today - 24th august i didnt got my order & also no any update or details. just shows that issue resolved on 26th. but why i can wait? after given me promised date. & issue resolved means what. just give my answer on 26th or my product delivered to me on that day.. This is not good. after promising not delivering on time. I need a compensation for that..

Order No - OD[protected].

Aug 13, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Flipkart Customer Care's response We will revert on it.

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Address: Porbandar

I am purchase laptop on[protected]
And Delivered on[protected]
Laptop Is defective but filpkart doesn't replace or return please help me

OD[protected]

Help me please

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I order Realme Narzo 10A and I received the product and it was working fine, after 2 days suddenly the display got blanked, I couldn't see anything o the screen.
Therefore I requested for return/replacement within their policy of the service.
After 3 days the request was rejected without any resolution and now whenever I call them they always say that the issue will be resolved by 24hrs, 48hrs, and so. but the issue still remains.

Flipkart customer support has been notified about the posted complaint.

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Address: Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India

I bought the about brought on 16th August which was delivered on 19th August and installed on 20th August. After installation i found the noise in the speaker system and it appears the quality of product is not good. I submitted request for return of this product on 22nd August and today a technician came from Jeeves consumer services and inspected the product and found my compliant true and genuine. Flipkart is giving option of replacement but I do not want a replacement and request to give me refund for this product so that i can buy some other better quality product from Flipkart.

Request a speedy solution

Thanks

Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Aug 24, 2020

Updated by anilgaur29 As per flipkart the return validity of this product is upto 29th August. I have bought this product online due to advantage of return option in case product quality is not good and i do not get value for money.

On the same day I bought another product Sony BDV E4100 and very happy with the product quality

Verified Support

Aug 24, 2020

Flipkart Customer Care's response We will revert on it.

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anilgaur29

Aug 26, 2020

I got the replacement of this product today but want Flipkart to accept return and refund my money

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Flipkart reviews & complaints page 897

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