Flipkart — Bad support service

Address:

Chennai, Tamil Nadu

I ordered a power bank Order ID - OD[protected] and it was due to be delivered by 9th April. I was keep monitoring the status with bluedart. Yesterday it was showing like out of delivery area, today status was out for delivery and by today afternoon it was showing prohibited area so couldn't be delivered. Actually am not residing in any military camps. So made a formal mail with the support asking what is all this. Immediately am getting reply like my order has been cancelled and refund has been initiated but by evening 5 o clock the package was dispatched. Now they are creating a status like I initiated a cancel request and it failed. I have attached all the support reply mail copies below.