[Resolved] Flipkart — bajaj coolest frio room cooler

Sulaimans

from Hyderabad, Telangana

Address:

500008

I placed order during the last day of sales that was 04 oct 2019 and delivery was schedule on 12 oct 2019... I got delivery at 12:15pm

When i unboxed and found out that the cooler was completely refurbished / renewed can easily found scratches etc... Also when i switch cooler then water pump also is not working at all, then immediately within 30 minutes i raised complaint (12:45pm) and ask for return immediately

They agreed and given schedule is 15 oct 2019 for replacement but im afraid again they will supply me the same refurbished items... And getting delay

I asked flipkart customer service kindly let me choose other model with the same supplier and the difference amount i will paid but they are confirming i will get same model replacement..

But i dont want same model again since i have bad experienced, so kindly cancelled the order completely or allow me to buy new model and the difference if any i will pay.

I think this is a punishment being flipkart customer.. For just buying online from 04 oct 2019 to 15 oct 2019

Kindly find attached commercial invoice and credit note for return

Therefore, kindly look into matter to resolve immediately

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Oct 31, 2019

Complaint marked as Resolved

Closed matter

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Flipkart Customer Care's response Hi, We are happy to inform you about your replacement of the Bajaj COOLEST FRIO Room/Personal Air Cooler has been approved by the seller. We would like to let you know that the courier service provider has confirmed the pickup and delivery of the product from your address by 15 Oct 19. The seller will ship the replacement to you via the courier service provider and this will reach you by 15 Oct 19. You can also check your order status here: http://fkrt.it/bqWLi~NN.

Oct 14, 2019

Updated by Sulaimans Why are you happy your seller is giving free of charge?
Why he didn't delivered brand new earlier ?
I think both seller and flipkart both are involved in this issue otherwise why you get happy? And make sure this time deliver new brand regards

Oct 15, 2019

Updated by Sulaimans Dear Flipkart,

I am really very disappointed,

As i said earlier, again the supplier deliver the damaged product with the lot of scratch on body and as well loose fitting as attached photo in front of your wishmaster i opened and we both checked and found the issue and i returned the old cooler and new cooler both.

Gentlemen, please try to put yourself in my shoes and feel the trouble we are facing, i never purchased online items except with the flipkart because flipkart give assurance and always sell branded items with good price but i was wronged.

kindly look into this matter seriously and kindly refund the amount immediately...

Oct 16, 2019

Updated by Sulaimans No action or response yet I'm going to lodge a complaint with consumer court and concern ministry within 24 hours

Oct 16, 2019

Updated by Sulaimans Kalyan Krishnamurthy
‏

@_Kalyan_K

Oct 22, 2019

Updated by Sulaimans still no update

Verified Support

Nov 01, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 25 Oct 19 and will be reflected on your account by 06 Nov 19. Hence, we are closing this case from our end.