[Resolved] Flipkart — broken fastrack sunglasses frame. | |||
I bought a fastrack sunglasses from flipkart which was sold by tech connect retail pvt. Ltd., khasra no. 435, road no.#04, lal dora ext. Mhipalpur, new delhi, delhi, india - 110037 vide invoice no. Faaagf[protected] dt:[protected] for rs.796 by cash on delivery which i received on the 20.09.2017. After using for hardly three months, the frame broke on its own. What is the warranty period and how can i get this sunglass exchange? Was this information helpful? | |||
Dec 12, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 09, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 11, 2017 Flipkart Customer Care's response Interacted with customer inform about the policy and closing from our end.
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve