[Resolved]  Flipkart — buyback fraud

Address:North Goa, Goa, 403401
Website:Flipkart

So as per big billion day offer from the giant company "flipkart" samsung galaxy s8 is available for a price of rs 29, 990/-. And has a exchange offer too.
When i go to exchange my phone bought from flipkart the previous year that is october 29th 2017, still 1 year not completed. I purchased this product with buy back guarantee from flipkart.
Everything goes fine if i don't exchange my old device.. It takes me directly to the payments page.
But when i add my phone as exchange (10500 value is given as exchange discount as mentioned at the time of buying.)
Now when i go to place the order it says out of stock.
They are cheating people.
I talked to customer care for nearly an hour, tried every possible way they told me to do.
Finally with disappointment i left the call and feel hopeless about flipkart.
I want to file a complaint on flipkart for wasting my time and giving misleading ads and cheating customers about buy back guarantee..
I also faced an error (Abb not enabled on your account.)
+5 photos
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Nov 16, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
Flipkart Customer Care's response
We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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