[Resolved] Flipkart — Cancellation of Moto G Orders without intimation | |||
I ordered 3 MotoG on flipkart site on 06-Feb-14. Flipkart accepted and acknowledged all orders. Then in the evening they called me up to tell "As per our company policy we can accept only 2 pcs per user, so we have to cancel the third one". This statement was a framed one as it is no where mentioned in their terms & conditions. After my continuous insist on 3 orders, flipkart team agreed for 3 orders. At 7:30 pm, I have shockingly received cancellation of 2 orders (OD[protected] & OD[protected]) out of 3 and then at 8 pm, they did the rest by cancelling 3rd order (OD[protected]) too by saying our logistic partner is not able to deliver, address is of city of Surat (Bigger city) and the place was on PIN Code 395007 where previously flipkart has delivered several couriers. Actually 16 GB phones were out of stock and Flipkart was not able to deliver the same. This is really irritating way of doing business by flipkart. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46700
Pending
0
Resolved
25442
View all 46700 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
The lady listened the things patiently and console me for the incident but still no words on the resolution of the issue.
It seemed that, just because the complaint has come to them and to close it off they have called me up as I could not sense any intention to resolve the things. They keep on reiterating it is irreversible process which I can't believe.
I have requested her to allow me to talk to their senior officials if she is not in a position to resolve it.
She ensured me that "I will receive a call back from their seniors within 24 hours." Now I am waiting for the call.
Suffered a lot this time. I feel after making a very good phone, Motorola made a big mistake by making it Exclusive to Flipkart.
Still hopeful to have some kind of resolution from Flipkart on this.
Will keep on updating the thread, so readers can know the complete case.