[Resolved]  Flipkart — cancellation of my order on account of no service by flipkart logistic partner ekart

Address:	421003
Website:	Www.flipkart.com

My order no. Is od[protected]

I ordered mi a1 cell phone from flipkart on 07-12-17 at a price of 11, 700/-
After considering instant cash back of 10% on sbi cards on selling price of 12, 999/-.

On 10-12-17 status of my order was "out of delivery area (Pincode - address mismatch). And the parcel was returned back.

I contacted customer care and they aggried thier mistake but refuse to deliver the order. They suggested to place a new order but now the price of the same phone is 13, 999/-. But why should i bear the loss for their mistake. When is asked the same question from cc they told that they can't do anything for this and cncellled my order.

Now the qustion to flipkart is:
1. When you are not able to provide services in any particular area then why are you acepting the orders and taking the money from customers?
2. Because of yor mistake why should bear the loss?
3. Whats the purpose of customer care when you are not able to solve the problems of your customers.
4. And i am still not able to undertand that when my aadhar card, driving license has same adress and pincode then how you state that my pincode and address mismatch.