Flipkart — Cancellation of order id od[protected] for lenovo vibe p1m

Address:	Bangalore, Karnataka, 560034
Website:	www.flipkart.com

Order id: od[protected] for lenovo vibe p1m

This was placed on 25th may 2016 during the flipkart sale days.
After ordering, i got the tracking id fmpp[protected] which was supposed to be delivered by 28th may 2016.

On 28th eve, message was received that there is a delay in processing your order, it will be delivered by 31st may 2016.

On 30th may 2016, at 15:30 hrs, i got a mail that the refund has been processed for above order id

On 30th may 2016 at 16:21 hrs, i got a mail that your shipment will be delivered to your doorstep by the date promised.
Then again at 16:55 hrs, i got a mail your shipment is not delivered due to incomplete address, hence we had to cancel this order. Ifyou still want to purchase the product, you place a new order. Your refund has been processed.

This was not the first time i was getting any courier at the provided address. I receive all my couriers here only without any issues. And moreover, flipkart too had delivered at the same address previously now they are saying that the address is incomplete.
If they had any issue in locating the address, there was a contact number also provided. Why din’t they bother to call at that number and asked for the address clarification.

Flipkart simply cancelled the order without even asking the customer. If we were having so much of time, then obviously i would have gone to the store and purchased the product. Why would i have bothered to order it online.

I wrote a mail to flipkart after getting this mail and the reply simply was you have to place the order again if you want to buy the product, three mails i wrote and for each mail i got the same revert. They dint even look what is written in the mail.
I called up at customer care. There the executive was also repeating the same thing, somehow he arranged a call back and i got a call from bangalore num [protected]. They also kept on repeating the same thing.
When i asked that how will you ensure the delivery of the product at the same address when you have just returned it. They have no answer for that.
I bought this product during sale when there was a 10% cashback, they are not ready to give that cashback to me saying it was a limited period offer. Moreover, the product i got was at the price of rs. 6899/-, now if i have to buy it, its available at the price of 7499/-.

Flipkart is not at all keen on resolving the issues they themselves have created. If this sale was some kind of a gimmick, that they take the orders, then they cancel it at their own wish without even asking the customer.
This is highly unethical at their part.
Request resolution.

Shubhra
[protected], [protected]