[Resolved] Flipkart — cancellation of order without giving any intimation

Jaiminmehtaa

from Bengaluru, Karnataka

Address:	Ahmedabad, Gujarat, 382481
Website:	www.flipkart.com

I placed an order for iphone se on[protected]Order no. Od[protected] for rs. 16, 249 which i paid through my hdfc debit card.

Expected delivery for same was[protected].

Order had reached to flipkart's ranip hub on[protected] according as per tracking details.

On 23rd october, i got a message from flipkart that my order has been cancelled due to multiple attempts delivered which was a total lie. When i called customer care to enquire same, customer care executive couldn't give clear reason of cancellation of order.

After an hour of argument with executive, he transferred call to their head mr vijay saini & raj virde. He gave me assurance to revert back within 48 hours.

When i called up again after 48 hours, they said that the dealer has cancelled so flipkart can't help me or take any responsibility of same.

Now they are requesting me to buy same phone for amount of rs. 8000 more than i paid initially.

Please help & take necessary action against such fake companies like flipkart who cheat their customers regularly.

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Nov 27, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Nov 01, 2017

Updated by Jaiminmehtaa I got a mail & call from flipkart from Sunitha Bai to place a new order from any ID at current price as per site & they will refund the difference amount after getting order delivered.

So i placed an another order on 25th October 2017 for Rs. 18, 999 (Order No. OD[protected] which was delivered on 30th October 2017. I gave confirmation that I have received the order So they can initiate the refund of Rs. 2751/-.

Meanwhile, I Got a mail from Mr. Uday from flipkart that He'll personally look into the matter & initiate refund once order gets delivered. And told me not call or write a mail to flipkart.

Despite of continuous follow up, I have not received any revert from Flipkart.

Request you to look into matter seriously as I'm planning to issue a legal notice to flipkart.

Nov 02, 2017

Updated by Jaiminmehtaa I have tried time and again to contact Flipkart consumer care department but they have nor responded neither resolved my complaint now I am looking forward to consumer forum to address my issue o[censored]npaid amount by Flipkart or else if the case still remains unresolved I shall have to go to police to file a FIR.