[Resolved] Flipkart — cancellation of redmi 5a

shyam chowdhury

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700122

Dear flipkart team, sir i shyam chowdhury booked a mobile phone redmi 5a from [protected] phone number. Today early morning i received a delivery msg from your side that it will delivered today then after sometime i got another msg that your product was cancelled from your side which was not done by me thab i called your customers care he told me that due to bulk booking in huge amount abd seller didn't have phones to give us so the product was cancelled by seller side as yesterday 14/12/2017 around 11:45 pm but while i track my shipment it shows that my products was arrived at barrackpore hub and it was ready to delivered so if seller has no phone to shipping me then how it arrived at barrackpore hub and when it already arrived at barrackpore hub then why they cancelled it.

+6 photos

Was this information helpful?

No (0)

Yes (0)

Jan 16, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 16, 2017

Updated by shyam chowdhury Dear sir
I shyam chowdhury booked a redmi 5a mobile phone from www.flipkart.com at 14th december through my registered phone no - [protected] and very next morning i received a confirmation massage from their ekart delivery team that your product was delivered today and after few hour later i got another massage that your product was cancelled by you than i call flipkart customer care then their ccu told me that due to huge booking seller doesn't have stock so he cancelled the order. But when product was already arrived near my hub and ready for delivery then how he was told that product was out of stock and if the product was stock out then how it reached to barrack pore hub?
Here i attached all screenshots of related this issue and i requested you to please help me to resolve this.
Thanking you

Verified Support

Dec 16, 2017

Flipkart Customer Care's response We will revert on it.